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            Customer ReviewsThe Betty Mills Company, Inc.

            Medical Supplies
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            151 Customer Reviews

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            • Cherie C

              07/04/2024

              My return was received at their warehouse on June 18th and it's now July 4th. No refund issued yet. I'm a low income senior and $67 is a lot of money to me. I have inquired about my refund only to be put off. I don't know if I will ever see my refund.

              The Betty Mills Company, Inc. Response

              07/05/2024

              Hello ******,

              I have reviewed your order and see that the paperwork for the return was received on 07/03/2024.

              The order has been transferred to our *************** on the 3rd as well for the refund to be processed.

              I have sent an E mail to ensure that the refund is processed today.

              Thank you!

              Betty Mills Co.

              ************

            • PHYL C

              06/18/2024

              WARNING: DON'T BUY FROM THE BETTY MILLS COMPANY OR bettymills.com!!!!! OVERPRICED WITH UNCARING REPS. NOT WORTH IT!!! 1 PAIR OF $49.92 HOSPITAL BED RAILS IS COSTING ME OVER $30 IN SHIPPING. I HAVE TO WAIT 2-3 DAYS FOR THE RETURN ADDRESS AND PERMISSION FROM bettymills.com TO RETURN THE ****** ON MY DIME!!! AS A CUSTOMER YOU WAIT FOR THE RETURN ADDRESS AND PAY RETURN SHIPPING ON EVERY **** . EVEN IF YOU RECEIVE A DAMAGED OR DEFECTIVE ****. DON'T COUNT ON HELP OR AN EASY RETURN /REFUND PROCESS. YOU PROVIDE PICS. bettymills.com TAKES 2-3 DAYS TO DECIDE IF THEY THINK THE **** WAS DAMAGED IN TRANSIT. THEN AND ONLY THEN YOU GET A FREE RETURN LABEL

              The Betty Mills Company, Inc. Response

              06/19/2024

              Hello ****,

              Thank you for sharing your feedback.  As a customer choice return it is normal process for the *** details to be provided and the customer completes the out of pocket return.

              The return policy & Procedures can be reviewed through our **** center:

              **************************************************************************************************************

              If you are still needing to return this item; I will be happy to honor a one time accommodation Prepaid return Label. 

              I can E mail that to you directly along with the instructions.

              Sincerely,

            • Segrid W

              05/30/2024

              First time shopper. I stumbled upon this website in search for product for my mobile phlebotomy business and found everything I need and more as well as great prices on Betty Mills website. The delivery was fast and smooth. I will definitely be ordering again.Thank You so much ************** LLC.

              The Betty Mills Company, Inc. Response

              06/03/2024

              Thank you ******, we aim to please ! Thanks for being a great customer. --*****************************************

            • Ernesto O

              05/29/2024

              Wow. You don't want to call this customer service.They are the rudest guys ever!I see someone in this place answering kindly every time someone places a complain, but that doesn't happen in their call centers. I just had a question about my order and It was for more than $700. I wanted to know why they were asking for a copy of front and back of my credit card!.. Isn't that a fair question? But they just don't care, they do not value their customers.If you are not comfortable with sharing this kind of information just go somewhere else.

            • Nikki S

              02/16/2024

              First time shopper at Betty Mills. I had been searching for this specific brand of work pants.. I could not find them in stock no where with my size which is pretty big since I am 6'5. I stumbled upon Betty's using ****** search. Best find ever!!! They had the item I needed, so I placed my order over the phone. The sales associate was very helpful, she even included discounts for me. My item was shipped and arrived earlier than the 5-7 business days I was given when placing my order. My shipment was the exact color and size, I was very pleased and I will order again. Thank you Betty Mills for your outstanding service.

              The Betty Mills Company, Inc. Response

              02/21/2024

              Hi *****, Thank you for those kind words! Nothing makes us more happy to hear that you had a nice experience with Betty Mills ! Thank you for being a great customer ! -********************

            • Lauriano R

              02/14/2024

              I ordered some long sleeve polo shirts for my company 2 weeks ago on 02/01/2024, They processed and charged my order same day, today is 02/14/2024 after several phone calls over the last 2 weeks I could not get any shipping information or upset on my order, today after calling again and dealing with a rude representative again I get an email that my order is now on back order and it will not ship until 05/12/2024. That's 3 1/2 months later! I asked for a refund and the refund will take an additional week to process. That is 3 weeks completely wasted. This is unbelievable as a small business owner to see other companies take advantage of people like this and provide such rude and poor customer service... I would not recommend anyone else using them and I will not use them ever again.

            • Kris J

              09/18/2023

              I had an issue with an order and it was handled with kindness and efficiency.They went above and beyond.

              The Betty Mills Company, Inc. Response

              09/18/2023

              Thank you **** for the kind words. We are grateful to have you as a customer!Let us know if ever we can be of help in the future.Regards,-Betty Mills

            • Smita C

              07/13/2023

              I have ordered Diaper , they sent me same company but different produce, When I called customer service , ******* was rotten, she did not want to listen and cut my phone . I called again asked for supervisor she was more rotten then her subordinate, this company is cheater who send different items then order and does no want to listen . Malpractise.

            • robert s

              06/28/2023

              THIS COMPANY IS ALL ABOUT BAIT AND SWITCH. YOU COULD ***** ****** SHOES AND GET **** SHOES. MY FIRST ***** WITH THIS COMPANY, i ***** ***** 2 XL DIAPER AND TWO OTHER ****. i ***** THEM AT 6 PM YESTERDAY. WHEN i PLACE THE ******* I DID NOT GET ACONFIRMATION THE ***** PROCESSED. BUT MY CARD SENT ME A TEXT, i CALLED THE COMPANY. THEY SAID SOMETHING WAS WRONG WITH THE SYSTEM BUT MY ***** PROCESSED. i GOT HOME AT 6 PM. THE DIAPER WAS AT THE DOOR, i OPEN THE *** IT EXTRA SMALL DIAPER. i CALLED ABOUT THE ***** AND GAVE THEM THE **** NUMBER. THEY SAID THEY WAS OUT OF 2XL AND THEY SENT WHAT THEY HAD IN STOCK, IF i WANT TO RETURN THE ****. I MUST WANT 2 DAY FOR A RETURN STICK. THEN 10 TO 14 DAYS FOR MY REFUND. I TOLD HER IN 2DAY IT START THE 4TH OF JULY WEEK. IM NOT WAITING FOR THAT, THE SHIPPING COMPANY IS 15 MIN FROM MY HOME. i WILL RETURN IT IN THE MORNING. SHE SAID i CANT GET MY MONEY BACK. i SAID NO, IM CALLING THE CREDIT CARD COMPANY.

            • SUSAN M

              06/15/2023

              worst cus service EVER! wrong item 0 REFUND, cus service rep kept repeating 'sorry mam' how does this *** stay in business?!?does not deserve ANY stars who wants a giant box of ***** liners when ordered maxi pads? i will donate as refund is denied.DO NOT BUY FROM THIS COMPANY

              The Betty Mills Company, Inc. Response

              06/16/2023

              Hi *****, we apologize for the negative experience. We escalated your case and we are going to issue you a full refund. Feel free to keep or donate the product. We are sorry for any confusion. -Betty Mills

            Customer Review Rating

            4.36/5

            Average of 151 Customer Reviews

            Contact Information

            19 S B St Ste 8

            San Mateo, CA 94401-3995

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            (800) 238-8964

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 8/31/2021

            Years in Business: 22

            Customer Reviews are not used in the calculation of BBB Rating

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