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Business Profile

Covid Testing

OnPoint Testing

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Covid Testing.

Complaints

This profile includes complaints for OnPoint Testing's headquarters and its corporate-owned locations. To view all corporate locations, see

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OnPoint Testing has 9 locations, listed below.

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    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/23/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchase an online test June 6, 2022 for trip to ****** in July, 2022. The ** cancelled the ***** testing requirement around June 8, 2022. I cancelled the test on June 13, 2022. I spent many hours and sent many emails and made many phone calls to get my refund to no avail. Now their phones don't work and their website is closed down.They told me when I originally asked for refund that it would be paid. Every time I sent them an email, I was told to call, but I could never get through.

    • Initial Complaint

      Date:02/14/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased covid testing for 2 person and cancelled the service soon.I got a cancellation confirmation e-mail from OnPoint Testing (July 23, 2022), but the cost was not refunded until now.1 month ago, I got another e-mail from OnPoint Testing, it says that they are closing testing service for good and will refund it through paypal. I provided PayPal information, but nothing is happening so far.

    • Initial Complaint

      Date:12/03/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order # ****** on 7/7/22. Paid for six tests at $69. Only took 4 tests. Contacted Onpoint, was told they would refund me for the unused tests. Waited until Sept 24. Disputed with credit card company. Onpoint responded 10/10/22 and said they would refund me $138. As of this date, No refund has been initiated.

    • Initial Complaint

      Date:11/15/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On September 21, 2022, My sister, my husband and myself were scheduled to have virtual Covid test for travel. The time was set for 6:00PM, however there was no link at that time. No emails or phone calls answered. Much later that evening (9:45) I did receive a link to try and I worked, however my sisters link did not work and she had to leave to get a test else where. The technician I spoke to said they would send a refund for one test because the problem was on their end. The name and confirmation the test was listed for is:*************************** Confirmation number: 45cc2626 I did pay for all three tests, used two and have not received a refund. The refund amount should be $28.45.

    • Initial Complaint

      Date:11/04/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In May 2022 we paid OnPoint Testing $258 for two covid tests for travel. They made the appointment in ******* **********. We live in ****! We canceled appointments and was told they would issue a refund. Last month, 10/2022, we sent OnPoint an email asking again for the refund. We received an email back from ********* at OnPoint wanting more information. We sent the required information via email. Haven't heard anything since. I tried to email them back but my emails have been blocked. The website I went through no longer comes up.We just want our money back.

    • Initial Complaint

      Date:11/02/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I scheduled, paid and confirmed a virtual Covid test on September 28, 2022. I paid for the test with my credit card; however I was charged twice by OnPoint. The first charge went through on September 21st and was posted to my account on September 22nd. The second charge went through also on September 21st, but was posted to my account on September 23rd. In addition to being charged twice, the appointment time was cancelled twice due to no shows. Virtual Room 59 was a no show for the 6:45 a.m. - 7:00 a.m. Virtual MA10* cancelled the appointment scheduled at 7:00 - 7:15 a.m. I had a time restriction for which to complete the test. I had to go with another company. I am requesting a refund for both charges placed on my credit card (the initial charge of $18.99 and the duplicate charge, also in the amount of $18.99.Thank you.*******************

    OnPoint Testing is NOT a BBB Accredited Business.

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