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Business Profile

Instrument Lessons

Guitarjamz.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Instrument Lessons.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/23/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    I DO NOT want anything to do with Guitar Jamz. I want my money back!

    Guitar Jamz failed to respond to my MANY emails to the company.

    SUDDENLY, when BBB gets involved, they are "oh, so sorry".

    I want my money back.

    Business Response

    Date: 04/24/2024

    Hi ****,

    We apologize for any inconvenience caused, it seems you didn't receive our email reply.
    We are enclosing below.

    Can you please let us know if you accept our Lifetime Membership free of charge with full access to all our lessons & resources + future releases?

    Thank you

     

    -------- Forwarded Message --------
    Subject: Re: Fw: MY ORDER
    Date: Wed, 17 Apr 2024 11:02:34 +0300
    From: GuitarJamz Support <*****************************************************************>
    To: ********************* <***********************>

    Hi ****,

    We apologize for any inconvenience caused.
    Our disk company had some technical problems with their fulfillment platform and your order has not been processed.
    We really apologize for this.
    We want to offer your a full Lifetime Membership free of charge with full access to all our lessons, jamtracks and materials

    Please use the following credentials:

    --------------------------------
    LOGIN CREDENTIALS
    --------------------------------
    Login url: ****************************************************
    Username: ***********************
    Password: keepjamming

    We deeply regret this situation and please accept our apologies

    Thank you,
    GuitarJamz Team

    Business Response

    Date: 04/28/2024

    Hello,

    We have sent full refund of this order:
    Transaction ID: ************
    Payment Method: XXXX0452
    Amount: USD (59.97)
    Customer Name: ************** *****

    Customer Answer

    Date: 04/30/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *********************

     

  • Initial Complaint

    Date:01/03/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    12/27/2023 I placed an order for the lifetime subscription to Guitarjamz.com. When processing the order the site told me that the order did not go thru and to place the order again because the item in my cart expired. So, I place the order a second time. I was billed twice. I would like a refund for both order as they have no customer service and website states" I am going to give you a full 12 Month No Questions asked return policy" I have sent Emails explaining the issue on 12/27, 12/28, 12/29, 01/2/2024 and 01/03/2024. I have also called ************ with no luck.

  • Initial Complaint

    Date:10/05/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They refuse to unlock courses that I already purchased while continuing to try to sell me access to them again. I purchased a lifetime membership to the website that included access to any and all courses located on it. They constantly ignore my request to unlock the newest courses available. Here is a copy of previous contact with them regarding this same issue. They have refused to respond to my request since this last contact with them: Type your response ABOVE THIS LINE to reply ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------Iulia | MAY 25, 2019 | 12:49AM PDT ------------------------------------------------------------------------------------------------------------HI there,Please check your account and let us know if you encounter any more issues.Kind Regards,------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------GuitarJamz | MAY 24, 2019 | 09:34AM PDT ------------------------------------------------------------------------------------------------------------From: ************************* <**********************>Subject: Unlock the courses for me Message Body:I am a lifetime member of the **** There are some new courses that show up for me but are not unlocked. Can you please unlock them? Thank You. ************************* --This e-mail was sent from a contact form on GuitarJamz - Premium Lessons (*************************************)

  • Initial Complaint

    Date:06/28/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This site never sent me a link to reset my password even after several attempts so I can't login. I create another account to be able to communicate with them, but they don't answer to my messages (*****) sent with the contact us link. So I can't use the subscription I bought ''100 Blues Rock Licks''. I don't want to deal with them anymore. Can you please help me. Thanks

  • Initial Complaint

    Date:10/19/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a guitar learning program called the Guitar ************* as advertised by this company guitarjams.com. This program is supposed to include access to all premium content on their website including all new content created by the company. Despite reaching out to the company's support email about not having access their premium content, they are non-responsive and have done nothing to ***** me access to the content I paid for. I purchased this program several years ago but only noticed I've been locked out of the premium content recently. The company advertises it as lifetime access.

Guitarjamz.com is NOT a BBB Accredited Business.

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