Business ProfileforAstound Business Solutions Powered by Digital West

Our business had internet and phone service through Digital West. They partnered with Astound Business Solutions about 2 years ago so it isn't clear at this point which business can resolve this issue for us so I am filing complaints with both businesses. I contacted Digital West to cancel service for the first time in August 2023. Rozlyn Segura was my point of contact and was handling all the information for the cancellation. There was a transition period where our new service started with GSolutionz and we set up our own account with Spectrum Business. On October 22, 2023 I informed Rozlyn that we had completed our transition and wanted to cancel all remaining services with Digital West/Astound. I have email confirmation from her that she received my request and that my service was cancelled effective Otober 23, 2023. Since then, I have continued to receive bills and invoices from this company as they continue to try and charge me for service I am no longer receiving. I have called numerous times and am always routed to some centralized Astound Business call center where I am repeatedly told that they can see that the account was closed, but that because Rozlyn Segura who is in my local office has not completed the necessary paperwork, the account continues to generate bills. Despite assurances that this is an internal issue they will resolve, I am still fighting with them about this. Rozlyn has not responded to any attempts to email her since October 23, 2023. I don't know how else to get this resolved and it is appalling that a company could continue to bill a customer for service that has already been cancelled simply because they are so disorganized they can't manage their staff to get things properly done.