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Business Profile

Hotels

Avenue Inn Downtown San Luis Obispo

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/14/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently stayed at the Avenue Inn and gave a 100 deposit for incidentals which really made no sense because they offer nothing. When I checked out I gave them the keys and was told I would get my deposit back. I noticed the next day it hadn’t been credited to my card. I contacted the owner of the hotel and was told I wouldn’t receive my deposit back due to vomit on a towel I told her she must have the wrong guest but she insisted it was me. I was never sick in the hotel room, however I explained to her that I asked housekeeping for two washcloths to wipe the dirt off my shoe and they said it was fine and gave me two additional washcloths that were white I assumed that because the towels were white they were ok with it because they can bleach they said it was fine to use them for that. This was done to avoid tracking any dirt into the room. I asked the owner for the cost of two washcloths and all she would say is that they are expensive. I told her not 100 worth that is ridiculous. She refused to work with me. I later wrote a review on yelp only to find more reviews like mine. This is a scam and I want my deposit returned.

Avenue Inn Downtown San Luis Obispo is NOT a BBB Accredited Business.

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