Business ProfileforSupercharged Science

In July of 2020, my wife participated in a web event with a cost of $6.50 with a "free trial" of the Supercharged Science Curriculum, offered by the company named in this complaint. Beginning August 20, 2020 and every month thereafter, Supercharged Science has - without our knowledge or consent - been charging the credit card that was provided for the "free trial" $57 per month. Upon determining what this charge was (in August of 2022), I immediately unsubscribed and requested a refund. In total, $1425 was charged, for which we used no services and got no value. We were homeschooling our children during this time so I (the one who reviews the credit card bill) did not recognize it as an illegitimate charge until this month. When we asked the company for a refund, they indicated that we "opened their emails" and that we shouldn't expect a refund even if we did not use the service. I have asked that they retain their records, which will show that our account was not ever logged into and no curriculum was used from July of 2020 when we unfortunately checked out their program until the time of cancelation in August of 2022. No value was delivered, thus a refund seems reasonable. It isn't like we are asking for something for free; we are asking not to be charged for something we didn't want or use. The service is advertised here: https://www.superchargedscience.com/. We were apparently paying for the premium K-12 plan (based on the cost) but had no idea that we were signing up for a recurring charge and - most importantly - never used the service. We have respectfully requested a refund and after repeated back and forth with a representative the "best that they can do" is a $285 refund, which seems a ridiculous compromise for something we never used or intended to use and did not understand.