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Business Profile

Computer Hardware

iFixit

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Hardware.

Complaints

This profile includes complaints for iFixit's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

iFixit has 2 locations, listed below.

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    • iFixit

      1330 Monterey St. San Luis Obispo, CA 93401

    • iFixit

      9393 Eagle Vista Way Atascadero, CA 93422

    Customer Complaints Summary

    • 12 total complaints in the last 3 years.
    • 6 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/25/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a replacement battery for Apple watch. The battery lead fell off. I requested a warranty replacement and they refused to replace it. The stated a policy that their warranty does not cover this. I told them again that the product was defective. They took no responsibility for selling poorly made/defective products. I paid $34.99 for a product that was listed on Amazon for $23. I paid a premium because of Lifetime Guarantee on their website, claiming they only provide top-quality products. They lie.

      Business Response

      Date: 04/27/2023

      Hi There,

      We absolutely stand by our products and guarantee them to be fully functional and free of defect. 

      With this mind, we are unable to cover accidental damage that occurs during the course of the repair. That said, in this case, the product was accidental damaged by the customer during installation. This damage was not in any way indicative of defect or in any way indicative of an issue with the actual part. The damage was caused by incorrect installation procedure and excess force during installation resulting in damage to the product. 

      Although this kind of damage is not the fault of iFixit, and is not covered under our warranty/guarantee, we would be happy to provide a discount should the customer wish to purchase a replacement part. However, we're unable to fully comp the cost of the product, as the damage was caused by the customer and not by a faulty part. 

      Thank you,

      C******

      Customer Answer

      Date: 04/27/2023





      I am rejecting this response because:
      No excessive force was ever applied to the product. This was a faulty product supplied by ifixit. They are aware of low quality batteries and refused to standby their quality guarantees.

      Regards,



      E*** *******


























































      Business Response

      Date: 05/09/2023

      Hi There,

      This part was inspected by hand and verified to be functional during our quality control inspection. With this in mind, the part was verified to be working, and was successfully shipped and delivered with no damage. The damage was not due to any error or manufacturing defect, but rather, this damage occurred during installation by the customer. 

      That in mind, while we certainly wish for each and every one of our customers to have a successful repair experience, we are unfortunately unable to cover user-incurred damage resulting from improper installation. 

       

      Customer Answer

      Date: 05/09/2023





      I am rejecting this response because:
      The part was defective. IFIXIT is not taking responsibility for the possibility that a part that they sell is defective. They have a hardline stance that they are beyond reproach. They are not. I have clearly communicated with them that I will take my business elsewhere. This business makes bold claims about quality and guarantees that they do not back up with action. The part was defective, and they refused to refund. 


      E*** *******


























































    iFixit is NOT a BBB Accredited Business.

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