We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Retailer

Pelle Pelle Jackets

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/21/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a jacket off of their website. I have not received the jacket nor am I able to speak with anyone in all my emails areunanswered. I would just truly like a refund and this site should be closed down because they do not send people their merchandise or a refund. requested a refund via email because *** never received my product And they dont even reply. Ive never received tracking information.

  • Initial Complaint

    Date:12/08/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I would like for my money to be returned. I have made several attempts to have my refund processed and has been to no avail. And need assistance..In doing so. They sent only information Expressing how many satisfied customers they have. in which I cant really tell so if you could please help me on this matter, it would be very much appreciated. Thank you!

    Business Response

    Date: 12/25/2023

    Hello Team,

    Thank you for bringing to our attention the complaint filed by ********************** regarding a refund or exchange issue. We appreciate the opportunity to address this matter and strive to provide satisfactory resolution.

    Upon reviewing our records, we regret to inform you that we could not locate any order associated with the provided customer details. It's possible that there might be a confusion or misunderstanding, given the prevalence of similar domain names in the market.

    If Ms. ********* is certain that she placed an order with our company, we kindly request her to provide additional details such as order number, transaction ID, or any order confirmation email. Any supporting documentation or screenshots would be immensely helpful in facilitating our investigation and expediting the resolution process.

    At Pelle Jackets, we are committed to ensuring the utmost satisfaction of our customers, and we take concerns like these seriously. We apologize for any inconvenience Ms. ********* may have experienced and assure her that we are dedicated to resolving this matter promptly.

    Once we receive the necessary information, we will conduct a thorough review and work diligently to process any applicable refund or address the concerns raised. We appreciate your understanding and patience as we work to resolve this issue to the customer's satisfaction.

    If there are any further details or specific information Ms. ********* can provide, it would be really appreciated.

    Thank you for your cooperation, and we look forward to resolving this matter promptly.

    Sincerely,
    Team Pelle Jackets

  • Initial Complaint

    Date:11/30/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went on their site pellepellejackets.com and purchased a jacket on 11-29-2023 and I paid for it $249 and changed my mind. The cancellation policy saids if you cancel before 24 hour I will get a full refund. I been sending them emails and messages all day today 11-30-2023 in been trying to call them and I got no response. I kept going on the site all day sending messages to cancel my order and the instant message board replied until I told them I wanted to cancel my order. I have screenshots of the return policy and all the messages I sent to them about canceling and I have a screenshot of the purchase time and day. I have tried to call the numbers they have on their site and nothing happens and one of the numbers always get a busy tone.

    Business Response

    Date: 12/04/2023

    Hello,

    First and foremost, we would like to thank you for giving us the opportunity to address the concerns raised by ***************************** in their recent complaint.

    Upon reviewing the order details and the attached screenshots, , it has come to our attention that there may be a potential misunderstanding regarding the reported issue by ***************************** pertaining to Pelle Jackets.

    Despite our efforts to cross-verify the information provided, including tracking the order with the specified Order ID and Customer Name, we regrettably could not locate any corresponding records in our system.It is imperative to highlight that the website domain mentioned in the screenshots is "pellepellejacket.com,"whereas our official domain is "pellejackets.com."

    This discrepancy in domain names suggests a possible confusion, which may have led to the misplacement of the complaint.

    We take pride in our commitment to delivering exceptional service to our valued customers and are dedicated to resolving any concerns promptly and efficiently.

    For your reference and better understanding, we have attached the relevant screenshots to provide additional clarity on this matter.

    Should you require further information in this regard,please feel free to contact us. We are fully committed to collaborating with you to achieve a mutually satisfactory resolution.

    Best regards,
    Team Pelle Jackets

  • Initial Complaint

    Date:01/24/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a 2 jackets off the site and never received them. I was in contact via email with the company and they promised a refund that I never received.

Pelle Pelle Jackets is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.