Reviews

Review Details

• Review fromDenise B

  Date: 05/28/2025

  1 star
  I recently purchased a dress from Azazie, based on my daughters suggestion, but unfortunately, the delivery process was mishandled. The box arrived opened and was delivered to the wrong residence. At the time, I was ill and didn't attempt to try on the dress. After recovering, I finally tried it on, only to find that it didn't fit well due to weight loss during my illness. Specifically, the breast area was poorly constructed, sitting above my bust, the hips were excessively tight, and the back couldn't zip up, leaving a 5-inch gap. What's concerning is that all my other size 6 clothes fit loosely, but this dress's issues seem to stem from poor craftsmanship rather than sizing. I've taken the dress to a professional seamstress, and she confirmed that it's been made with inadequate fabric for adjustments. To make matters more frustrating, Azazie's return policy is quite restrictive and I cant attempt to sell this poorly made dress.
  

  Azazie

  Date: 05/29/2025

  Dear ******,Were truly sorry to hear that your Azazie ********* ******* Bridal Champagne Dress didnt meet your expectations, especially given the challenges youve faced. We understand how frustrating this situation must be.After reviewing our records, we noticed that you havent reached out to our Customer Support Team yet regarding this issue. We strongly encourage you to do so, as wed be happy to assist you further, including reimbursement for alteration costs to help make things right.We value your feedback and appreciate your patience. Please dont hesitate to contact **** are here to help!Best regards,Azazie Customer Support

• Review fromLindsay C

  Date: 05/24/2025

  1 star
  I have worn two Azazie dresses for weddings in the past and used the try-on option several times as well. Both of those experiences were smooth and successful. My most recent experience was not appalling and I will no longer be shopping at Azazie and I will tell everyone I know shopping for a wedding guest dress or bridesmaid dress to avoid shopping at Azazie at all costs. On 4/28, I ordered the Charlize dress in the blue fern floral print in two different sizes to wear for my brother's upcoming wedding on 5/31 with the plan to return the size that didn't work. After ordering, I would periodically check on the Azazie website for the status of the dresses. On 5/8, the website showed that the dresses were in the final production stages and that they would be delivered between 5/15-5/20. I received an email on 5/9 that my order was almost ready to ship. I didn't receive any other emails after that and there were no more updates online. When I hadn't received any dresses or shipping information by 5/20 I went to contact Azazie on 5/21. However, their website stated they were only available via phone Tuesday-Thursday but that their phones were down on 5/20-5/22. I then began chatting with a customer service representative via their chat feature on 5/21. She provided me with the supposed tracking number for my dresses. When searching this tracking number via *** it said a label was created on 5/10 but that *** doesn't have possession of the package yet. I have been chatting with her for 3 days now and despite my request through her and through email to speak to an actual person on the phone to resolve this issue I have not been able to physically speak to anyone. She has been giving me the run around and is now suggesting I order try-on dresses in the hopes that they will arrive on time since those are "in stock". I have filed a claim with my credit card to dispute the charges as there's been no mention of any refund despite not having received anything. Buyer, beware!!
  

  Azazie

  Date: 05/30/2025

  Dear *******,We sincerely regret the experience youve had with your recent order, especially given the importance of receiving your dresses in time for your brothers wedding. We completely understand the frustration that delays like this can cause.After reviewing the situation, we see that *** has not provided any tracking updates despite the label being created on May 10. We understand how difficult this must be, and we had reached out to explore alternative solutionsincluding offering try-on backup dressesto ensure youd have something for your event.Given your preference to proceed with a refund and chargeback, we will be working with our Finance team to accept the chargeback since the package has been deemed lost. We appreciate your patience as this process is finalized.We are truly sorry for the inconvenience this has caused and appreciate your past support. Please let us know if there is anything else we can do to assist ******** regards,Azazie Customer Support

• Review fromChloe F

  Date: 05/16/2025

  2 stars
  While the dresses themselves are decent in quality, they arent exceptional enough to justify the frustrating business model behind this company. I placed an order for three dresses totaling over $400 on May 1, 2025, intending to try them on for an upcoming rehearsal dinner. Its now May 16, and the order still hasnt shipped.Whats most frustrating is that these were standard-sized dresses available on the website, which gave the impression they were in stock. However, I later found out that all dresses are made to order overseas, which results in a production time of over 2 weeks, followed by an additional 2 weeks for shipping. This means Im essentially waiting a full month just to TRY ON the ********** someone who planned to choose one dress and return the others, this process has tied up over $400 for far too long. I would not recommend this store there are plenty of other online retailers that offer similar quality dresses with much faster turnaround times. Save your time and money by shopping elsewhere.
  

  Azazie

  Date: 05/19/2025

  Hi Chloe,Thank you for reaching out. After reviewing your order history, we see that you have placed multiple orders with Azazie and are familiar with our purchasing timeline and return process.Regarding your current order (ZZ*******65), you initially reached out on May 16thtwo weeks after purchasingto request a size change. As outlined in our policies, size modifications cannot be made after checkout because once an order is placed, our seamstresses move quickly to cut, sew, and tailor each gown to meet production timelines. Our customer support team responded promptly and provided an accurate timeline, confirming that your dresses would arrive by June 1st.We understand that timely delivery is important, and we always strive to provide clear expectations upfront. If you have any further questions or need assistance, please dont hesitate to reach outwere happy to help!Best regards,Azazie Customer Support

• Review fromDana W

  Date: 05/16/2025

  2 stars
  Beware of their "exchange policy". They will only refund a portion of your purchase (deduct more shipping costs), then credit you an amount to purchase the correct size. So now that the prices increased, you will pay even more for the dress and pay shipping fees once again. Do not trust their size guide since we ordered sizes based on those measurements and they were still way too small. Shop elsewhere with companies that are forthcoming about their return policies and have better customer support than this company. What a waste of time and money.
  

  Azazie

  Date: 05/19/2025

  Hello ****, We appreciate your feedback and are sorry to hear that your experience did not meet expectations. At Azazie, we strive to provide clear and upfront details about our return and exchange policies, which are visible throughout the checkout process and can always be reviewed here: Azazie ***************** Policy.Since formal wear sizing differs from standard retail sizing, we strongly encourage customers to use our detailed size guide when selecting their dress size. Millions of happy customers have successfully found their perfect fit by referencing this guide throughout our history.We truly regret any frustration and appreciate the feedbackit helps us continue improving our customer experience. If you have any specific concerns about your order, wed be happy to assist you further. Please dont hesitate to reach out to our support team!Best regards,Azazie Customer Support

• Review fromCarol C

  Date: 04/25/2025

  1 star
  Purchase a dress from Azazie the dress came with the zipper broken , try to return it was told that it cannot be returned because it was a final sale. Was told that they can only refund me 50% I said no not my flaunt that the zipper is damaged. The customer person then suggested that I take a picture of the broken zipper and tag and send it did that and then was told that they cant verified from the picture and suggested that I take a video I said no . So finally they agree to refund me for the full purchase price. Your business should be more willing to accommodate people if an item is damaged they should be able to return even though the sale is final . But I have to wait five days will post update if the kept their word and refund my money. I would never refer anyone to this company.
  

  Azazie

  Date: 04/28/2025

  Hello *****,Thank you for your patience throughout this process. We understand that requesting an additional video was an unnecessary step and not in line with the experience we aim to provide.While we initially offered a 50% refund, we have now processed a full refund for your dress purchase. We hope this resolution meets your expectations and helps restore your confidence in us.Please feel free to reach out if theres anything else we can assist you with.Kind regards,Azazie Customer Support

• Review fromCE C

  Date: 04/22/2025

  1 star
  Absolutely horrendous. Avoid at all costs!!! I have been completely scammed by this company. They deliberately deceive you with and dont provide upfront or honest information. They will use any excuse to s**** you over on shipping, and refuse to make it right. Take your business anywhere else.
  

  Azazie

  Date: 04/23/2025

  Hello ********, Were sorry to hear you feel this way. Our team did respond to your request and provided return instructions, including your RMA, which was sent on April 20.We want to be clear for anyone reading this: we do not withhold information or mislead our customers. Were committed to transparency and doing right by every bride. If theres any part of your experience that still needs attention, please dont hesitate to reach out to us directly so we can help. The Azazie Team

• Review fromBecca P

  Date: 04/07/2025

  1 star
  Absolutely terrible! They ignored all my attempts to contact them after there were issues with their shipping company, that were required to be dealt with by the sender. They threatened to charge me over $400 for an order that was never received, and would not answer any of my calls, chats or emails before the deadline. They however had enough time to answer a negative review I left on a different website! As a customer service **** I can confirm that this is an absolutely disgusting way to treat a customer you expect to place future orders. DO NOT PURCHASE TRY ON DRESSES FROM THIS COMPANY I AM NOT THE FIRST ****** TO REPORT THIS ISSUE!!!
  

  Azazie

  Date: 04/09/2025

  Hello Becca,Thank you for your review. We understand your frustration, and wed like to clarify the situation as transparently as possible.Your initial try-on order unfortunately encountered delivery issues and was fully refunded once confirmed lost. For your second order, although the tracking showed delivery, you reported that the dresses were not received. While this was being investigated, we ensured no further charges would occur by applying a prevent recharge. Weve also escalated the delivery concerns with Canada Post to understand why multiple shipments were impacted at your address.We recognize the delays in our responses to your follow-up inquiry, which understandably added to your concerns. Please know weve since provided direct support and offered you a discount for a future order, as a gesture of goodwill.Additionally, please be aware that when an address experiences multiple delivery issues especially when tracking confirms delivery but items are reported as not received the associated account may be subject to restrictions to prevent further complications.If youd like, our team remains available to assist you further. We are committed to resolving this and appreciate your patience as we work through the postal investigation.

• Review fromCarol, D

  Date: 01/24/2025

  5 stars
  Azazie Dress Oh my goodness the dress is amazing. It fits perfectly and matched the measurements in the sizing chart. The fabric was beautiful with lace. It was well made with a sturdy zipper. It is such a nice dress that I am going to order another one. The response time was excellent and I had some inquiries that were immediately answered. The website is easy to use. Highly recommend this vendor for all your dress needs.

• Review fromE. K.

  Date: 11/30/2024

  1 star
  I ordered a dress literally two months ahead of time and they never shipped the dress. Never even sent me an update until I complained. Shady business, steer clear.
  

  Azazie

  Date: 12/02/2024

  Hello *****, it was an unfortunate situation that the carrier lost your package. At the time you reached out the delivery still showed and shows in transit. Unfortunately this was out of our control and I do see you were issued a full refund and did not request a replacement.

  E. K.

  Date: 12/07/2024

  It never even showed as shipped. Just say you didnt make the dress, its ok.

• Review fromEmmy Jo G

  Date: 09/30/2024

  5 stars
  I have had multiple great experiences with Azazie! I had not bought from them until this summer. I bought a try on box and the process was smooth and easy. I had a wide range of quality items to try on, and their partnership with Happy Returns made the return very easy. The dress quality shocked me for the price range. Once I chose my maid of honor outfit, I ordered a custom sized dress and received it. It exceeded all of my expectations. The website is easy to navigate, the customer service is top-tier, and their products are true to quality. Because of this, I have sent my own bridesmaids to Azazie for their bridesmaids dresses plus accessories.
  

  Azazie

  Date: 10/01/2024

  Thank you so much for taking the time to share your experience with us, ***** We are so happy to hear that you found the process smooth and that you were impressed by the custom dress you received. It means a lot to us that you chose us to dress your bridesmaids! Thank you for choosing Azazie to be a part of such special moments!