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Business Profile

Wholesale Electronic Supplies

Roku, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Electronic Supplies.

Complaints

Customer Complaints Summary

  • 764 total complaints in the last 3 years.
  • 251 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/14/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 2, 2025, Roku upgraded their streaming system, and it wiped out my TV and made it useless. I can no longer connect to the Internet after many attempts at rebootingboth the TV and my router box without success. I contacted the company many times and they still have not corrected the problem after two weeks, will be this Wednesday. I think something should be done about it. I went out and bought a new TV because the other one was uselessand it will not connect to the Internet, however with a new TV, I can connect with much difficulty directly to my router box and go with wire programming where the old one I cant do either. I really feel that they should buy me a new TV since they wreckedmy other one but personally, I want them to fix the situation. Im not getting any help from them at all, so could you please help Im an older woman I have a back injury and I am basically stuck on my couch. I would greatly appreciate any help you could giveme thank you

    Business Response

    Date: 07/18/2025

    Hi ****,

    Thank you for contacting us through the Better Business Bureau. Please rest assured that we are prioritizing your request, and one of our specialized support representatives will contact you shortly using the contact information you provided. 

    Please be on the lookout for an email from us.


    Regards,
    Roku Support

  • Initial Complaint

    Date:07/13/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a Roku Express HD Stick on Mar 15, 2025. I stopped working properly this summer. I called in Roku support, apid long distance charges for some reason, went throught a rebooting and re-registration process with the agent and was told to see if the problem happens again. No luck, the Roku stick hamgs every oncr in a while. I sent emails again to Roku support (because I do not want to pay long disctance chanrges for support !) and no luck again, The support team keeps responding with "We're just checking in to see if you still need help. Let us know in the next 3 days, otherwise we'll assume that the issue has been resolved." !Extremely frustrating !

    Business Response

    Date: 07/18/2025

    Hi *****,

    Thank you for contacting us through the Better Business Bureau. Please rest assured that we are prioritizing your request, and one of our specialized support representatives will contact you shortly using the contact information you provided. 

    Please be on the lookout for an email from us.


    Regards,
    Roku Support

  • Initial Complaint

    Date:07/11/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i was paying for membership at this so called business. just monday , when i went, the carwash has gone to h*** everytime its amost done, im on my way out, the front windshield is dry one minute as my last push out of this carwash it sprays my front windshield full of water after it was ALREADY DRY !!!! AN ATTENDANT WAS STANDING THERE, I ASKED WHATS WRONG WITH THIS MACHINE... HER ANSWER I DONT KNOW ? SO WHY WORK AT A PLACE YOU HAVE NO KNOWLEGDE OF ???? I CALLED ON THE 9TH TO HAVE MY MEMBERSHIP CANCELED AND WAS STILL CHARGED. **** CHARGED ON JULY 9, 2025 FOR THE SUM OF $20.95, I CALLED ON JULY 10, AND TOLD THEM I WAS SUBMITTING A COMPLAINT, THEY ARE CROOKS !!!!

    Business Response

    Date: 07/16/2025

    Hi ********,

    Thank you for contacting us through the Better Business Bureau. Please rest assured that we are prioritizing your request, and one of our specialized support representatives will contact you shortly using the contact information you provided. 

    Please be on the lookout for an email from us.


    Regards,
    Roku Support

  • Initial Complaint

    Date:07/11/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company Roku TV has twice billed and recieved for a subscription that I went on line and cancelled and also made a pin to my ********************** account. I was promised a refund for the first payment which I never received and now I am being charged a second time for the same amount. When I look on the website for my account I have no open subscriptions. Called again to get a refund and they are wanting to know what kind of phone I have and download an app which no one suggested this action for the first call. I refuse to download an app not known to me and I didn't download an app to get the service. In the interim I have been hung up on 2 times because of my refusal. I am requesting a refund for the unused subscription. They never let me talk to a supervisor either.

    Business Response

    Date: 07/16/2025

    Hi ******,

    Thank you for contacting us through the Better Business Bureau. Please rest assured that we are prioritizing your request, and one of our specialized support representatives will contact you shortly using the contact information you provided. 

    Please be on the lookout for an email from us.


    Regards,
    Roku Support

  • Initial Complaint

    Date:07/09/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I keep getting billed for Peacock by Roku, but I cant login using either of my email accounts to check out whats going on. I already get Peacock from Xfinity. I dont have any Roku account that I know of. I dont have a device, either.I tried to the Forgot My Password function repeatedly. But I never get the email from Roku.On July 1, I called **************** as the Roku app directed me too. But the person I was talking to, immediately told me to download Help Desk Host from the Apple App Store so he could reimburse me. The connection was horrible and the whole thing felt scammy. So, I hung up.I emailed these details to *********************************** and ***************************************************************** on July 1 and July 2, no response.I have $4.99 charged 7/8/2021 to 7/31/2023 ($244.51) $5.99 charged 8/29/2023 to 7/1/2024 ($71.88), and $7.99 charged 8/29/2024 to 6/30/2025 ($87.89). Total of the monthly charges is $********* not sure of the charges are small enough that I missed them, or that I already tried to go through this process of contacting them and gave up bc it was a goose ****** both, or what. But, I know I dont have any Roku account account attached to my email, bc the change my password feature sends me nothing.Attached are the most recent charges to my B of A.

    Business Response

    Date: 07/16/2025

    Hi ****,

    Thank you for contacting us through the Better Business Bureau. Please rest assured that we are prioritizing your request, and one of our specialized support representatives will contact you shortly using the contact information you provided. 

    Please be on the lookout for an email from us.


    Regards,
    Roku Support

  • Initial Complaint

    Date:07/08/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying since early September or October to cancel this service. Unsure how my credit card info was obtained or by who. I've spoken with several employees and a supervisor that have assured me the service is canceled and it's not. Just received my July statement with additional charges. I want my money refunded and the service canceled. I've been provided with several confirmation numbers saying it's canceled and it's not. Can't afford to pay for products I don't want or that I didn't request. Please help

    Business Response

    Date: 07/16/2025

    Hi ******,

    Thank you for contacting us through the Better Business Bureau. Please rest assured that we are prioritizing your request, and one of our specialized support representatives will contact you shortly using the contact information you provided. 

    Please be on the lookout for an email from us.


    Regards,
    Roku Support

  • Initial Complaint

    Date:07/08/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a television. I only have audio, no picture. I have had it troubled shooted and the back light is burnt out. One of the worse televisions anyone could buy! Very unacceptable. The customer service coincides with the television and they should be ashamed of themselves! Absolutely USELESS! I would like a call from the corporate office. My next call will be to the Attorney General and the *********************************. This is truly a BUYER BEWARE company to deal with. Consumer Protection and Consumer Rights situation!

    Business Response

    Date: 07/16/2025

    Hi *****, 

    We are sorry to hear about your experience; however, Roku is not the correct party to direct this inquiry to because Roku is not the manufacturer of the device at issue.    

    To resolve issues related to television hardware or accessories, you should directly contact the television manufacturer, TCL.  While Roku licenses its operating system to various television manufacturers, the device described is manufactured by *** and would be covered under TCL warranty, if any.   


    Regards, 
    Roku Support

  • Initial Complaint

    Date:07/03/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Found I was being charged for 2 Roku accts Called ********************** care and realized my work computer wouldnt allow me to access the cancellation site. I told the advocate I would get my tablet and call back Called back and the very rude gentleman told me a tablet wouldnt work. I explained the last care *** said it would. ** hung up on me. I called back and got the same ***. ** said an IT Tech would call me back and he never did. I want credit for all the months of double charges. Your care ***s are rude and there is so much background noise its difficult to understand them.

    Business Response

    Date: 07/07/2025

    Hi *****,

    Thank you for contacting us through the Better Business Bureau. Please rest assured that we are prioritizing your request, and one of our specialized support representatives will contact you shortly using the contact information you provided. 

    Please be on the lookout for an email from us.


    Regards,
    Roku Support

  • Initial Complaint

    Date:07/03/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ive submitted five deletion requests to Roku since June 27, requesting that my personal data be deleted under the CCPA/GDPR.Ive received no valid response, and Im now blocked from logging into my accountpassword resets are broken, and Im trapped in endless CAPTCHA loops.Ive factory reset my device and tried to escalate via *********************************** ******************************************* and ********************************* Their legal inbox blocks all external emails.The only reply I received was an automated message from an unattended mailbox that does not acknowledge my request or provide any contact to resolve the issue.This is a violation of my data protection rights. Please investigate and require them to provide confirmation of data deletion.

    Business Response

    Date: 07/07/2025

    Hi,

    Thank you for contacting us through the Better Business Bureau. Please rest assured that we are prioritizing your request, and one of our specialized support representatives will contact you shortly using the contact information you provided. 

    Please be on the lookout for an email from us.


    Regards,
    Roku Support

  • Initial Complaint

    Date:07/03/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Last month I received a ***** charge to my debit card and realized that my son had charged something from his tv. After realizing, I went on and canceled the subscription. However, just this morning I received another ***** charge. This is garbage. I tried the chat on their website but the link doesn't even work.

    Business Response

    Date: 07/07/2025

    Hi Kiara,

    Thank you for contacting us through the Better Business Bureau. Please rest assured that we are prioritizing your request, and one of our specialized support representatives will contact you shortly using the contact information you provided. 

    Please be on the lookout for an email from us.


    Regards,
    Roku Support

Roku, Inc. is NOT a BBB Accredited Business.

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