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Business Profile

Online Retailer

Niche3d.us

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 29 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/20/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction was May.31st. Paid $34.97. Bought a Vietnam Veteran camo baseball cap personalized with Sgt. ******* I have emailed multiple times with no answer. It's a shame of a company taking advantage of a veteran who dedicated his life to protect others. You should be ashamed of yourself. I want the product I ordered or a full refund. ASAP

    Business Response

    Date: 06/21/2024

    Your order has been shipped. Its on the way to ***** You can track it here,  
    ************************************************************************************

    Sometimes it might take about 5-7 business  days to arrive at our partner shipping company then update the shipping information 

    Also, it will normally take 3-4 weeks to receive the package since its shipped so I hope to have your patience during this time.


  • Initial Complaint

    Date:06/11/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purdhased a personalized military phone case from this company on May 31st, 2024 They said it would be delivered June 10th, 2024 I paid $30.98. They provided me with an order#niche3d-1072248. They said that they had received my payment and was in the process of sending my order. June 10th arrives no phone case. Like so many other customers from the reviews I've read who never received their items either. I'm a retired 100% disable veteran and I ordered this phone case in good faith. It seems that this company targets veterans with their logos and empty promises to deliver paid for goods. Something needs to be done about this company or take them off the website completely. To many individuals and veterans have been taking advantage of for their hard earned money of products not delivered. The company has replied with some fake tracking number to check on some site called 17 Track. That always shows the same message label has been created for package but carrier has not picked up item.

    Customer Answer

    Date: 06/11/2024

    JP is my legal first name just initials they do not stand for anything. And my last name is ******, I have no middle name.

    Business Response

    Date: 06/13/2024

    Thank you for your purchase!
    Your order has been shipped. Its on the way to ***** You can track it here,  
    ********************************************************

    Sometimes it might take about 5-7 business  days to arrive at our partner shipping company then update the shipping information 

    Also, it will normally take 3-4 weeks to receive the package since its shipped so I hope to have your patience during this time.


  • Initial Complaint

    Date:03/01/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    09 February I purchased an item for $69.98.The next day received a tracking number that said item was intrasit. Three days later I checked the tracking and it said complete. Ive emailed (the only way to get in touch) them multiple times and have not heard back.

    Business Response

    Date: 03/02/2024

    Your item was delivered at the front door or porch at 5:45 pm on March 1, 2024 in *****************************************

    Please check it here, 
    ****************************************************

    If you have not received it, please contact **** **************, provide tracking number 9234690324921200035723  to ask about your package. Thank you!

     

  • Initial Complaint

    Date:01/17/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a sweatshirt on 12/12/2023 in the amount of 48.98.Item was never received and I have sent several messages to the company with no response. tracking is unavailable. Order #Niche3d-986113

    Business Response

    Date: 01/17/2024


    We are really sorry that you have not received your order #Niche3d-986113
    ************************************************

    We will check with the carrier and get back to you soon

  • Initial Complaint

    Date:01/08/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a custom jacket and a flag from them for Christmas. The only thing that arrived was the flag. I reached out by email on the 28th and I habe not gotten a response. I tried to email them again and now I get a mail delivery failure. My husband tried with his email and it says it doe not work.

    Business Response

    Date: 01/09/2024

    Please follow your jacket here,

    ************************************************************************************

    Customer Answer

    Date: 01/12/2024

     
    Complaint: 21078872

    I am rejecting this response because:

    Sincerely,

    ***********************************

  • Initial Complaint

    Date:01/03/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    There's no phone number to call, the website says to leave a message and I will get a response in 24 hours it's been a solid week and still haven't heard anything I trying to find out where's the item I paid for

    Business Response

    Date: 01/09/2024

    It was delivered,

    ************************************************

  • Initial Complaint

    Date:01/02/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Item never received and communication never returned

    Business Response

    Date: 01/09/2024

    I am sorry to have kept you waiting.
    The package has been on the way to your local post office and it will soon arrive in the next few days.
    Please follow it here,   ************************************************************************************

    You can also contact **** **************, provide tracking number 92487902816707910062968144  to ask about your package or pickup if necessary. 
    Thank you so much for your patience during this time!


  • Initial Complaint

    Date:12/22/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered something around december fifteenth online with this company And now that I'm trying to track it I cannot and the more I look into this company. It looks to be like a scam and a fraud. And it's a company working against our own u. **** Military, which is just horrendous to me.

    Business Response

    Date: 12/26/2023

    Please follow your order here,

    ************************************************

  • Initial Complaint

    Date:08/07/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made an online order. I needed to correct a typo in the order. I followed the website instructions and emailed their support email address. The website said someone would contact me within 24 hours. 4 days later no contact from the company.I need them to acknowledge my request and contact me to confirm **** received my request. They have charged my credit card but will not reply to my continuous requests Order #niche3d-956235] (August 2, 2023)***********************

    Customer Answer

    Date: 08/07/2023

    Please cancel complaint.  The vender finally responded 

    ************************
    ************

    "Please let me become the person my dogs think I am."


    Sent from Android

     

  • Initial Complaint

    Date:07/21/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order product 7-4-2023 and havent have any response on my order and the item is paid with a credit card. they keep saying it departed shipping partner facility. Departed facility on 7-5- 2023 and still did not receive my order. My e-mail address is *************************** Thank you

    Business Response

    Date: 07/22/2023

    Thank you for your order #niche3d-939030 in our store.
    Your order has been shipped. Its on the way to ***** You can track it here,  
    ************************************************************************************

    Sometimes it might take about **** business  days to arrive at our partner shipping company then update the shipping information 

    Also, it will normally take 3-4 weeks to receive the package since its shipped so I hope to have your patience during this time.
    You also can see our time frame here, *******************************************************.


Niche3d.us is NOT a BBB Accredited Business.

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