We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Gaming

Gameflip

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Gaming.

Complaints

Customer Complaints Summary

  • 38 total complaints in the last 3 years.
  • 26 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/14/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased an electronic gift card this morning. Never received it. Should have been instantly received.

    Business Response

    Date: 07/15/2025

    After looking into this we see a code was sent eight minutes after the purchase was made. Please go to your purchases screen to view the code. Regardless, we have issued a refund for this code due to other issues with the seller. 

  • Initial Complaint

    Date:06/20/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, I placed an order for a ******* gift card on gameflip. It was fine upon receipt but when I needed to use the gift card 4 days later, it was magically empty and the seller was no longer online and kicked off the platform. I was not notified about the seller.I left multiple requests to raise the alert per gameflip guarantee and responded to periodic emails and no one responds back except to ask me to repeat a request over and ******* appears to be a stall tactic and the company has not provided any review of the matter despite pictures showing the gift card promised and the empty balance. I am seeking the funds back for order 072458af-435a-42bc-8ee0-ed03a4b58855 There has also been requests made: *******, *******, ******* and ******* and literally minimal response and an effort to combine one of the requests (not sure motivation) but clearly no effort in resolving this matter.

    Business Response

    Date: 06/23/2025

    We are very sorry to hear about the experience you had with this seller. We see that the seller was permanently banned from the marketplace and your refund was issued three days ago.

  • Initial Complaint

    Date:06/16/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 9th, 2025 I sold a $100 Best Buy gift card on their platform for $80. After their fees, they owed me $70.40. It has been pending since that date & this morning when I checked, its no longer pending & theres no record of the transaction on their website. I have the confirmation emails

    Business Response

    Date: 06/16/2025

    After looking into this, we see the $70.40 proceeds from your sale is in your Gameflip's account Wallet balance. Follow the link below to learn how to cash out your proceeds 

     

    https://support.gameflip.com/hc/en-us/articles/206128727-How-do-I-cash-out-or-make-a-withdrawal

  • Initial Complaint

    Date:05/27/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I came across a fraudulent transaction to my account from this company and have reached out to them repeatedly but had not had any success at all. I am a victim of identity theft and this transaction which i did not authorize or complete was discovered during a account audit.

    Business Response

    Date: 06/16/2025

    As stated in your ticket with customer support, unfortunately, due to limitations put in place by the credit card companies, we do not have a way to issue a refund after the credit card company's time limit because this transaction took place so long ago. This time limit on refunds is beyond our control as it is determined by the credit card company.

  • Initial Complaint

    Date:05/21/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a v bucks gift card for $29. When I added it to my account it was added. Later that day it was removed from my account. Im not sure why. When I asked for a refund I was denied because it was a digital purchase.

    Business Response

    Date: 05/22/2025

    We see you opened a ticket with customer support yesterday. Please send customer support a full screen, unedited screenshot of the error message you received. The screenshot you originally sent was cropped. Also, please send a full screen, unedited screenshot of your VBucks redemption history. WIth this information Support should be able to issue your refund and take action against the seller.

  • Initial Complaint

    Date:04/28/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The terms and conditions of withdrawing USD are not made clear in the slightest. Those who do not sell at least 100$ usd cannot withdrawal their money. Meaning no matter what you sell, that money is lost unless it equates to 100$. That is simply ************** of a product I have sold that I will not be able to withdrawal.

    Business Response

    Date: 04/29/2025

    The lowest payout threshold is $10 not $100. Please follow the link provided to see the different payout options and their corresponding minimums.

    **************************************************

  • Initial Complaint

    Date:04/11/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have 2 charges on my Debit Card with the last 4 numbers 6866 from **************************. One is for $29.90 on 3/06/2025 and the other is $21.24 on 3/28/2025. I have never done any business with Gameflip and I am the only person with access to this debit card. I have tried to contact the company but their contact form requires a Order ID and a Profile Code which I don't have either. This makes it impossible for me to resolve this and stop them from charging my debit card. I just want someone from Gameflip to contact me so this can be resolved.

    Business Response

    Date: 04/13/2025

    Thank you very much for letting us know about this. The account that made these purchases has been suspended so it can no longer be used. We've refunded both charges and have sent confirmation emails to the address you listed in this BBB complaint which contain the refund details.

    Customer Answer

    Date: 04/15/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They refunded the mistaken charges to my account in a timely manner. Thank you for resolving this matter.

    Sincerely,

    ******* *****

  • Initial Complaint

    Date:03/20/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sold a game on gameflip on 02/24/2025 for $50.A week later they changed their policy to say that I can not withdraw any funds under $50 dollars. I had sold a different game and withdrew $35 just weeks prior.While my total sale of the game was $50 which would qualify me for withdrawal, they subtract their processing fee before considering the eligibility of the withdrawal amount. So even though I sold the game for $50 they withdrew their portion which made the rest of my money ineligible for withdrawal.I expressed my concerns on this and they told me I had to use the money to buy games on their platform.

    Business Response

    Date: 03/31/2025

    We are very sorry this happened to you. Would you be able to cash out via bitcoin? Usually sellers are required to have 20 completed sales to be eligible but we can waive this requirement so that you can get access to your funds.

    Customer Answer

    Date: 03/31/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    I can provide my bitcoin address which is as follows:

    bc1q0ynlh9e2nl348rzp99x9ydz9x2s0hym5z7vrwt

    Sincerely,

    **** ******

  • Initial Complaint

    Date:03/06/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Feb 28, 2025 I purchased ORDER: XBOX GAME PASS ULTIMATE 3 MONTHS (GLOBAL) when we tried putting in the code, it Does Not Work!

    Business Response

    Date: 03/06/2025

    You've been issued a refund. In the future, if there is a problem with a purchase, click on the "Hold Transaction" button to prevent the transaction from completing. This will give us time to resolve the issue with the seller and issue a refund more quickly and directly.

  • Initial Complaint

    Date:01/27/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I listed an ***** Gift Card on Gameflip after successfully verifying my identity etc. On 1/11/2025. The PIN number was never given to any other person or platform. ***** says it was redeemed on 1/14/2025. I sold the gift card on 1/24/2025 and told the card had no balance. It appears someone was able to get into the information from Gameflip before the sale.

    Business Response

    Date: 01/28/2025

    Thank you for contacting us. We see that you listed this gift card on 11 January 2025 and it sold on ************************************************************************************************************************************************ escrow until the buyer verifies the item's validity. Since ***** confirmed the code was redeemed on 14 January, it is not possible for the buyer to have received a valid code. The next course of action would be for you to review where you received the code from and if their system and/or procedure was not compromised. The place that gave you this code might have made an error or had their physical gift cards compromised by a third party. This is the most likely reason for the code being redeemed on 14 January. 

Gameflip is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.