Reviews

This profile includes reviews for Medvidi Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Medvidi Inc

  4010 Moorpark Ave #114 San Jose, CA 95117-1804

  
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  Mango Clinic

  434 SW 12th Ave STE 205 Miami, FL 33130

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  EZCare Clinic

  San Francisco, CA 94102

Review Details

• Review fromShannon T

  Date: 12/14/2023

  1 star
  !!!STEER CLEAR OF THIS PLACE!!!I had an appointment scheduled on December 6th or 7th in order to see someone regarding an upcoming trip I have to fly for(I am an EXTREMELY nervous flyer). I booked this appointment 4 weeks out from the date of the trip(12/15). I submit my paperwork and it takes OVER A WEEK for them to verify everything which means they had to reschedule the appointment for today December 14th. Yesterday on December 13th, I received a call that the doctor then cancels my appointment less than 24 hours before I am supposed to leave on my flight. I get a call later that evening around 5:30 PM CST saying they can still see me on December 14th at 9 AM with a different doctor. I call them at 8:30 AM CST this morning because I haven't received a link to the appointment and YET AGAIN the doctor has to cancel the appointment. After numerous attempts to tell them this was urgent, they said they can get me an appointment December 27th...which is 2 weeks after my trip... I will NEVER try to schedule with them again and will not recommend this place to anyone.
  

  Medvidi Inc

  Date: 12/28/2023

  Dear ***************************,We sincerely apologize for the inconvenience and frustration you experienced with our telehealth services. We understand the importance of your upcoming trip and recognize that the service you received did not meet your expectations, for which we are truly sorry.We strive to provide timely and reliable services to all our patients, and it is clear that we fell short in your case. Your feedback is invaluable to us, and we take it seriously in our ongoing efforts to improve our processes and ensure a better experience for all our patients.We would like to investigate the issues you raised and address them promptly. If you could provide us with more details such as your name, contact information, and any specific reference numbers, we will look into the matter and take corrective actions.Additionally, we would like to offer our assistance in scheduling your appointment or exploring alternative solutions to accommodate your needs before your upcoming trip. Please let us know the best way to reach you so that we can discuss options and work towards a resolution.Once again, we apologize for any inconvenience and appreciate your patience and understanding as we work to rectify this situation. Thank you for bringing this matter to our attention.Feel free to contact us at ******************************* so that we can help you.Be well,MEDvidi.

• Review fromTracy M

  Date: 12/13/2023

  1 star
  I would give it negative stars if I could. The provider was fine but when it came to getting the prescription she issued me, all I got was a bunch of excuses. I still have not got the medication the doctor prescribed me and I am unable to get answers from this sham of a company. Horrible experience l.
  

  Medvidi Inc

  Date: 12/14/2023

  Dear *****,We sincerely apologize for the inconvenience you experienced with our telehealth services, and we appreciate you bringing this matter to our attention. We understand the importance of timely and efficient prescription fulfillment, and we regret any frustration caused by the delay.After investigating your case, we identified the issue and took immediate action to resolve it. Your prescription has now been processed, and we are pleased to inform you that your medication is ready to pick up. We understand the importance of your health and well-being and want to assure you that we have implemented measures to prevent such delays in the future.If you have any further concerns or questions, please do not hesitate to reach out to our customer support team at ******************************* or call ************** . We value your feedback and appreciate the opportunity to address and rectify any issues you may have encountered.Thank you for choosing our telehealth services, and we look forward to serving you better in the future.Best regards,MEDvidi.

• Review fromAmanda K

  Date: 12/04/2023

  1 star
  I first used this company about 18 months ago and it was great. I would get an appointment quickly and then I would see the doctor and had no issues getting my prescriptions. I don't know if they lost doctors or overbooked, but it's gotten very difficult if not impossible to get my meds on time. I paid on nov.22 and made an appointment for that day. No call or anything. I messaged them a few days later and they said the doctors schedule for Dec. Wasn't open yet and they would contact me. Nothing again. I messaged them again and asked about my appointment and they said it was scheduled for dec.21st. That's 2 months without my meds, which is dangerous. I messaged them and asked for a refund because I found a doctor that is semi close. They asked why and i told them i need my meds to have a good quality of life and it's dangerous to just stop. I told them I honestly prefer telemed because i don't want to drive 60+ miles, but I have to be able to rely on my appointments being on time. They asked what they could do better and I told them and they said they are overbooked, as if that wasn't obvious. I would have been fine if were able to change the appointment so i don't have to wait a month, but since they couldn't i asked for a refund. I am not sure how they haven't been sued yet because what they are doing is unethical and greedy. I know if I don't get a refund soon I am going to put it through my bank as fraud because it is, and research what recourse I have to get them shut down so they don't continue to do this to sick, desperate people. I would suggest you report them to your medical board if you have already been screwed. If you haven't already paid, DON'T DO IT! I would bet money that the 4 and 5 star reviews are fake. Read here, reddit and the other forums. Hopefully I get a refund soon.
  

  Medvidi Inc

  Date: 12/05/2023

  Dear ******,We sincerely apologize for the inconvenience you've experienced with our services. We deeply regret any delays in your appointment and the resulting impact on your medication access, as we understand the importance of timely and reliable healthcare services.After carefully reviewing your case, we acknowledge the challenges you've faced and the frustration it has caused. Our team has taken immediate action to address your concerns. We are committed to ensuring the well-being of our patients, and we value your feedback in helping us improve our services.In response to your request for a refund, we have processed the transaction, and the funds should reflect in your account. We understand the significance of having access to your medications for a good quality of life, and we sincerely apologize for any distress caused during this process.Moving forward, we are actively working to enhance our scheduling system and address the overbooking issues to prevent similar incidents in the future. Your insights have been invaluable in highlighting areas for improvement, and we appreciate your openness in sharing your experience with us.We would like to express our gratitude for bringing this matter to our attention. If you have any further concerns or if there is anything else we can do to assist you, please do not hesitate to reach out to our customer support team at ******************************* or call **************.Thank you for your understanding, and we genuinely hope to have the opportunity to regain your trust in the future.Wishing you good health and well-being.MEDvidi.

• Review fromSuzanne A

  Date: 11/13/2023

  1 star
  Medvidi advertises same day appointments so I made one for later in the afternoon and it was confirmed. Shortly after they charged my credit card I received a text cancelling it and rescheduling it for 9 days later!! No doubt they are engaging in false advertising. When I called to get a refund, I was on hold for 25 minutes. It was an enormous disappointment. Now I wait to see if they actually process my refund. These people are not honest.
  

  Medvidi Inc

  Date: 11/14/2023

  Dear *****************************,We sincerely apologize for the inconvenience you experienced with MEDvidi, and we understand your frustration. Our commitment is to provide timely and reliable healthcare services, and we regret that your recent experience did not meet our usual standards.We appreciate your feedback and take your concerns seriously. It is certainly not our intention to engage in false advertising or cause any inconvenience to our patients. We understand the importance of same-day appointments and are actively investigating what led to the cancellation and rescheduling of your appointment without proper notification.Regarding your refund request, we understand the urgency and apologize for the extended wait time you experienced when trying to reach us. We are actively working to improve our customer service response times and appreciate your patience.To expedite the resolution of your refund, please contact our dedicated support team at ******************************** We assure you that we are committed to resolving this matter promptly and ensuring that such issues do not occur in the future.Once again, we apologize for any inconvenience caused and appreciate your understanding as we work to address and rectify the situation.Best regards,The MEDvidi Team.

• Review fromDanielle P

  Date: 11/10/2023

  1 star
  If I could give it no stars I would this company is a scam a provider came on the call listened to nothing acted like she couldnt hear cut off call then called back with a prescription for 2 meds one of which had I even picked up the meds could of been fatal due to me already having another medicine that controls heart I reached out to medvidi as soon as this happened they refuse to give me refund or help only a 30 dollar discount to have another appointment which will not be happening please if you need help dont ever use this company this by far has been the worst experience ever for me an this was the first time I have ever reached out for help an now scared to ever reach out again..
  

  Medvidi Inc

  Date: 11/13/2023

  Hi ***************************,We empathise with the frustration you may be experiencing and appreciate your efforts in reaching out to us and sharing your concerns. Your prescriber has meticulously examined your medical history and current condition to ensure that the decisions made prioritise your safety and adhere to state regulations. Your treatment plan has been personalised to meet your specific needs, and your prescriber has provided information about the dosage changes and their consequences. If you believe there's room for improvement in your plan, please feel free to discuss any questions or concerns with us at ******************************* or contact us at **************. We are here to support your well-being and recovery.Warm regards, MEDvidi.

• Review fromRichard C

  Date: 11/10/2023

  1 star
  twice they had me take time off work and then the Dr. "had a family emergency." This is a scam. **************** is not outfitted to actually provide you with any help. ***************
  

  Medvidi Inc

  Date: 11/13/2023

  Dear *****************************,We sincerely apologize for the inconvenience you experienced, and we deeply regret any disruption caused to your work schedule. We understand the importance of your time and the frustration that can arise when unexpected circumstances occur.We would like to extend our heartfelt apologies for the inconvenience caused by the unexpected family emergency that resulted in the rescheduling of your appointments. We assure you that this is not a reflection of our standard practices, and we are actively working to prevent such situations in the future.To address your concerns, we have processed a full refund. We understand the value of your time and appreciate your understanding in this matter.Regarding your feedback on customer service, we take this seriously and are committed to improving our communication and support systems to better assist our patients.If you have any further concerns or if there's anything else we can do to make amends, please don't hesitate to reach out to our customer service team at ******************************** Your feedback is invaluable in helping us enhance our services.Once again, we apologize for any inconvenience caused and appreciate your understanding.Sincerely,MEDvidi.

• Review fromGavyn N

  Date: 11/08/2023

  1 star
  *FALSE ADVERTISEMENT* they sent me 4 different emails stating they had $100 off for new customers with promo code DST23. DST23 only takes off $35. I reached out to them about this no less than 6 times. Each time Ive been lied to. I was promised a voucher for a $95 appointment for all my troubles that I NEVER received. Their customer service is extremely ignorant and some are unprofessional. They dont grasp basic sentences and theres no way for you to contact someone higher up, or even *** based. This company has lied to me multiple times and left a terrible taste in my mouth. I just needed help and they added much more stress and anxiety to my life. Stay far, far away from these crooks.
  

  Medvidi Inc

  Date: 11/09/2023

  Dear *********************,We extend our sincere apologies for any inconvenience and frustration you encountered with our services. Your feedback is invaluable, and we are committed to addressing your concerns effectively.Initially, we want to clarify the issue with the "DST23" promotional code. While our records indicate accurate communication of the discounted amount, we understand the potential for discrepancies causing frustration, and we genuinely apologize for any confusion.Regarding appointment scheduling, You have been informed of the provider's availability and schedule. We regret any discomfort this may have caused and apologize for falling short of your expectations in providing a seamless experience.We take your dissatisfaction with the customer service experience seriously. We are actively working to improve our processes for better understanding and responsiveness.Lastly, we regret any additional stress caused by your decision not to proceed with the appointment, and we appreciate your understanding in processing the refund as requested.Your feedback is crucial in guiding our improvement efforts. Your satisfaction remains our top priority, and we are dedicated to resolving these issues comprehensively.If you have further concerns or require additional assistance, please do not hesitate to reach out at ******************************** We value your trust and look forward to the opportunity to serve you better in the future.Thank you for bringing this to our attention.Sincerely,MEDvidi.

• Review fromAshley Y

  Date: 10/31/2023

  1 star
  This is the most unorganized unprofessional clinic I have ever been involved with. Things started smooth and good, once you become established, they show how unorganized and inefficient they are. I had paid for my visit, they sent an appt date and time, asked if that would work. I texted back no. Then they scheduled it anyway. Also, with a provider that I am not familiar with. I have been seeing the same one since I started.I have been trying to get a refund for 2 days, the line just plays music, over 20mins I was waiting. I am on the line now waiting. Nobody answered. I have a new provider and I want my money back. This place is a joke.
  

  Medvidi Inc

  Date: 11/01/2023

  Dear ******,We apologize for your recent clinic experience and any inconvenience caused. The clinic scheduled you with another provider as your previous provider was not available. Your feedback is important to us. We have rectified this for you.A refund has been processed for your payment, and you can expect to see the funds in your account within the informed time frame.Your feedback helps us improve. Feel free to reach out to us at ******************************* or ************** if you have further concerns.Thank you for choosing MEDvidi, and we look forward to serving you better in the future.Be well,MEDvidi.

• Review fromSarah L

  Date: 10/29/2023

  1 star
  SCAM!!!!! I clearly paid $195 for an appointment today at noon and it said confirmed. Then I get a text an hour later telling me they have availability in 8 days and to let them know what time. I have tried to call and message but to no avail. I just want a refund and to be done. DO NOT USE!!!!
  

  Medvidi Inc

  Date: 10/30/2023

  Dear *****,We sincerely apologize for any delay you experienced. We're pleased to inform you that your appointment has been conducted, and your prescription has been sent. Should you encounter any issues or have additional concerns, Please feel free to reach out to us at ******************************* or call us at **************. Our dedicated support team is here to address any further questions or assistance you may need.Thank you for your understanding and trust in MEDvidi.

• Review fromMark V

  Date: 10/24/2023

  1 star
  I tried to book a visit with these criminals three times. The first and second time, after choosing a date, paying for service, and filling out an extensive medical form, I received a call from a woman who I could barely understand informing me that the date I had chosen and paid for was unavailable. Even stranger - she did not know when a different date would be available. So I asked for a refund, and wrote it off as very strange I got a very good coupon in email for their service, and decided to try again. Once again, I chose a date, paid, medical survey. The same woman with dubious phone skills called once again to tell me my appointment was unavailable and they did not know when one would be.this time I was upset. I asked more questions. came to find out - they did not even have ANY providers in my primary state of residence. At all. None. But they had a calendar with appointments available and the sure as heck have a payment system that took my money.I got another refund.Now here is where I am just plain dumb. I got ANOTHER coupon, and decided to try an appointment using my secondary state of residence. Picked a date, paid, medical survey etc.The same lady, who I can still only make out 60% of what she's saying at best, called to inform me that - big surprise - the appointment date I picked from a calendar on their website and paid for, was unavailable.This time they apparently do have at least one provider in my secondary state of residence, as the lady gave me precisely ONE option for an appointment in the same WEEK of the appointment I had already booked and paid for.Short Story - this company's business practice borders on criminal. They will take your payment and book an appointment despite not having a provider to cover said appointment.
  

  Medvidi Inc

  Date: 10/30/2023

  Dear ****,We sincerely apologize for the inconvenience you've faced in attempting to book a visit with us. Unfortunately, we do not currently offer our services in your state. We deeply regret any confusion or frustration caused by the issues you encountered.Please be assured that we take your concerns seriously, and we are actively investigating the matter to address the lapses in our system. We understand the importance of transparency and effective communication in providing healthcare services, and we acknowledge the need for improvement in this regard.In the near future, we are working diligently to expand our services to cover your state, ensuring that you have access to the best healthcare professionals. We appreciate your patience and understanding as we strive to enhance our processes.If you have any further questions or if there's anything we can do to assist you, please don't hesitate to reach out to us at ******************************* or **************.Thank you for bringing this to our attention, and we sincerely apologize for any frustration this may have caused.
  

  Medvidi Inc

  Date: 11/01/2023

  Dear ****,We are sorry to hear about your frustrating experience with our clinic. It is completely understandable that you felt disappointed and even deceived. It's important to share your feedback and concerns, we take feedback seriously and have investigated your case. The provider's schedule for your state is closed and we are not offering services in your state till it opens.We are pleased to inform you that you are refunded for the services you paid for. If you have any further concerns or need assistance with anything related to this matter, please feel free to reach out at ******************************* or or **************.Best regards,MEDvidi.