We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Mathematician

Pimax Technology Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mathematician.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/23/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I preordered this unit in febuary of last year. Upon recieving the unit after some time, it was incomplete and was not working properly as the features that were the selling point was not there. Such as extra wide view lenes. I asked for a refund and was bounced around. Then a the US representative ******-son spoke with me and assured me that the features and product will soon be completed. I took his word that the issues are being worked on and soon would be resolved and i will have my product just as descibed. After a long back and forth trying to get answers about my complete product I get its coming. I am sick of dealing with unscrupulous people. I have yet to see any effort to finish fullfilling my order nor have I been reached out to. ****** on their discord I am ignored or simply keep getting its coming. this is not what i paid for i havent been able to use it properly since purchase and these guys give you a run around.

  • Initial Complaint

    Date:05/30/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid **** dollars a vr headset and it arrived defective, I'm almost sure they are now not selling this particular vr headset for the same reason I have. The headset at first wouldn't turn on, and then when it did turn on the headphone wire split. I tried to return it it took months for them to accept the return after I returned it I was promised the replacement of a new headset, later they tell me they Want to give me a cheaper headset, after I requested a refund instead they said they would only give me 300 back even though the product was defective after I said I would just take the cheaper headset and a partial refund they aren't messaging me back I cannot get ahold of anyone as they keep telling me they will get back to me and they havent.. this has been an extremely unprofessional, stressful situation this business charges has a lot for thier product and even if it's defective they won't help you. They have had my headset in thier possession for quite some time now around a month. Please resolve this thank you so much. I would like to have a complete refund of what I purchased the defective product for or a model of the same price.

Pimax Technology Inc is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.