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Business Profile

Jewelry Stores

NOW Jewelry

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Jewelry Stores.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/10/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 4th 2023 I ordered two rings for my mother and the money was automatically taken from my credit card and I was told 3 to 5 days shipping. I still have no rings and it is July 8th 2023. I have repeatedly called and emailed the company with no response at all. Just want a refund or my rings I ordered. Thank you.

  • Initial Complaint

    Date:06/29/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with the company on April 25, 2023. It said it would arrive within 5-7 business days. It is now June 29, **** and I still have not received my order. I have reached out to them numerous times through email and phone calls and ha e not received an response back. I just want my order or my money refunded.

  • Initial Complaint

    Date:06/08/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order #****** was placed by me on Friday, May 12, 2023. My credit card was immediately charged for the total amount of $56.37, This amount was for 5 items ordered in the amount of $47.00, and the remaining charges were for shipping and various City, County, and State taxes.This purchase was supposed to ship to my Sister, as a belated surprise gift. My receipt thanked me for my order and said upon shipment, typically between 1 - 3 business days, I would receive an email with tracking information. I waited for about two weeks before checking their site to see the status of my order. It said that it was being processed for shipping. As of June 8. 2023 it says the same. I left a message in the space of there site asking when this order would be shipping. I also sent an email, and called their phone number and left my name and number for a return call. To date I have not received any reply from them in any form. All I want is delivery of the items I purchased.

  • Initial Complaint

    Date:03/28/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    At the beginning March 2023 i placed an order and I haven't gotten it. I have reach out and keep getting told they are back logged and I could have my money refunded. That has yet to happen. And still can't get in touch with any one

  • Initial Complaint

    Date:08/09/2022

    Type:Delivery Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed 3 orders on both 6/30/2022 and 7/1/2022. Haven't received my orders and it's now 8/09/2022. Emailed them asking about my order and was emailed back a generic email about taking time because they make their rings and that I'll receive and email with tracking soon. I checked through their "track my order " and all of them showed still processing. I emailed them back requesting a refund. And I haven't heard back from them ever since. I have emailed them 3 times now requesting a refund and haven't heard back. I am disputing with ******** since it's been way past the time frame they I should of received my orders. please help me solve this issue since I haven't heard back from them. Thank you so much. I'll be sending all documents to **** to verify my claims and emails I've sent out so far. Super frustrated!

    Business Response

    Date: 02/01/2023

    Business Response /* (1000, 5, 2022/08/22) */
    Hi *******,

    Thanks for the message! Hopefully the delay in shipment was fully communicated. It does look to have made it by now!

    *****************************************************************************************


    Consumer Response /* (3000, 7, 2022/08/24) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    Had repeatedly stated that I wanted to cancel before it was shipped and my emails were ignored. I am still waiting to hear back about a refund since as stated many times I no longer wanted the items. It's very frustrating and hope in the future they have better customer service. Please provide me the information to send back the merchandise since I don't want any of it. Thank you and please respond.


    Consumer Response /* (-5, 8, 2022/08/25) */
    Hi I have sent out various emails requesting my orders to be cancelled and they went ignored. I had already told the company I didn't want the items and they still send them to me. I asked for a return address to sent back items and they have yet to answer any of my emails. I'm extremely upset with this company lack of communication. Can you please request in my behalf a refund and to have an address to ship back items ?? I have received only 2 out of 3 and I have no desire to keep them. They have only answered to you and have also not answers to***** credit card. Please help me to resolve this. Thank you .

    Sent from my*******

NOW Jewelry is NOT a BBB Accredited Business.

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