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Business Profile

Electronic Equipment Dealers

Taotronics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronic Equipment Dealers.

Complaints

Customer Complaints Summary

  • 32 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/09/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    this company has been selling a Mesh Wi-fi router product that cannot be set up or maintained without an App that they know to be non-functional and unsupported.

    Business Response

    Date: 01/20/2025

    Hi there,

    We regret to say that the customer's order is no longer covered by warranty. While we have made every effort to assist in resolving the issue, we are unable to provide a replacement.

    We understand that this is disappointing, and we sincerely apologize for any inconvenience caused. 

    Thank you for your understanding.

     

    Best **************************** Team

     

  • Initial Complaint

    Date:11/13/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a pair of headphones through this site October 17th. It appears that they have been "shipped" but for the past 7 days, the order hasn't moved on the tracking site. I found this very unusual and feel uncomfortable even buying through this site now. Just today I checked the reliability of the site through "BBB" and you guys rated this site a F. I did not know of this "fact check" until today. I was hoping to get a full refund with the help if you guys and make aware for others of this spam site, "**************************."

  • Initial Complaint

    Date:06/08/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a router from this company i no longer can use this product because the app dosnt work anymore they still are selling this item on Amazon and other websites as well they no longer work at all the need the app to function and that app does not work anymore this costs 320 dollars for 3 mesh system so what am I supposed to do now.

    Business Response

    Date: 06/11/2024

    Hi there,

    I hope this message finds you well.
    I am sorry to hear that you are experiencing issues with the app for your mesh router. To assist you more effectively, we will need some additional information. Could you please provide us with your order receipt and any previous chat history you had with our customer support team? This will help us understand the full context and resolve your issue more efficiently.
    Thank you for your cooperation. We look forward to your response.

     

    Best regards,

    Customer Support

  • Initial Complaint

    Date:04/21/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Not only the quality of the products I purchased from Taotronics is very poor, the company fails to refund my money. I have sent everything back ( paid for the shipping) according to the **** tracking number they have received the package on 02/29/2024. Since that time, I called Taotronics twice asking for a refund. Their promises to speed up with the refund are still not fulfilled. Understanding that Taotronics plays with time, I went to my bank to dispute the transaction. I would like to warn other people about this company.

    Business Response

    Date: 05/13/2024

    Hi there,

    We sincerely apologize for the extended delay you've experienced in receiving your refund. Upon thorough investigation, it has come to our attention that the response we dispatched to you on March 11th failed to reach you successfully. Regrettably, this breakdown in communication has led to a significant delay in the progress of your refund.
    Please be assured that we have taken immediate steps to expedite the refund process. We anticipate completing the refund within the next five working days. Your patience and understanding throughout this inconvenience are greatly appreciated.
    Once again, we apologize for any inconvenience this may have caused and thank you for your understanding.


    Warm regards,

    TaoTronics Customer Support

  • Initial Complaint

    Date:03/15/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They are not upholding their return policy. I believe they are trying to wait to outside of the 30 day policy return deadline. I have provided them the information they requested such as order number, my name, and date of purchase. I called customer service and was told the company would email me a return shipping label that I never received. They are trying to bribe me to keep the product.

  • Initial Complaint

    Date:02/21/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Per Taotronics' email on 02/06/24, Taotronics had a supposed irreparable glitch on their servers, as acknowledged by their technical support department.Due to this technical problem which Taotronics left unresolved, certain router models can no longer be accessed by their owners. Taotronics is liable for abandoning and not fixing their technical problem. With BBB's assistance, I, therefore, request that Taotronics unlocks the router for me or sends me a replacement router.

  • Initial Complaint

    Date:02/12/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a soundbar from Taogtronics and they ran the transaction on my CC for $64. They then emailed me with this. I have asked for a refund and crickets from this company. Pure fraud. Hi there,We hope this email finds you well.We have received a notification from our warehouse that the product ET-SK011 which you ordered is currently out of stock. We sincerely apologize for this unexpected situation.However, we would like to offer you an alternative option. Would you mind visiting our website and choosing another product whose price is similar to your order as a replacement?******************************************* we will be more than happy to process the shipment. Please let us know your choice.We understand the importance of fulfilling your order promptly, and we appreciate your patience and cooperation in this matter. Please kindly reply to this message and let us know your preference regarding the alternative product.Once again, we apologize for any inconvenience caused and look forward to your response.Best ************* ************* Team Shop on our official website with 15% off for most products (Discount code: Lynne15)Link to our website: ***************************************

  • Initial Complaint

    Date:01/26/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the TaoTronics Massage Gun TT-PCA004 on 1/2/204 fro the TaoTronics Website and paid $42.50 for the item. Upon receiving the item on 1/8/24 i notice that it came without a case and it sounded defective. I sent an email to the company informing them of the situation and they asked for it to be fully charged and to send them photos. Once it was fully charged it seemed to work but then I noticed it sounded weird. After several emails back and forth I asked not only about the charger for the item but also for the case and it was avoided. In one email response after 2 emails back and forth, they said the charger was no longer available and I would have to purchase a charger on my own.I replied asking about the case and still it no response. I also sent them another email saying the item was now making a strange noise and they asked for images again and a video. I sent the images and tried to send a 10 second video but because the file size is too large it will not allow me to send the video.I asked the copany for a refund and a return shipping label and no response. I have purchased other items in the past 2 years and have never gone through this with this company so I am not sure why I am going through this now. They have always provided the chargers and original branded box with case but for some reason this item did not come with any of those things and is now not working. I have to jump through hopes so they can troubleshoot via email instead of just sending me a replacement and answering my questions about the charger and case.I no longer want to deal with this company and I just want a refund and to be able to send them their item back to cut ties.Info:Date of Purchase - 1/2/24 (TaoTronics website)Price paid - $42.50 (USD)Original Contact Via Email - 1/8/24 *******************

    Business Response

    Date: 02/06/2024

    Once we received the case, we actively solved problems for our customers.

    Regarding the noise issue of the massager gun, we immediately arranged a replacement. It was delivered on Jan 23rd. Carrier: Amazon shipping. Tracking number: TBA311227765123. Tracking link: ************************************************

     

    As the package of this product, we told the customer that we canceled the original color box packaging a long time ago and switched to the current simple carton packaging from the perspective of environmental protection.

     

    We also provided the instruction of ordering the power adapter and carrying case. 

  • Initial Complaint

    Date:01/23/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Purchase: October 5, 2020 Description of the Problem:I am filing this complaint against Taotronics due to issues with a router I purchased in 2020. My concerns are twofold:Premature Discontinuation of Software Support: Shortly after the purchase,Taotronics ceased providing software updates for this model. This lack of support has led to functionality and security concerns, rendering the router increasingly unusable and vulnerable. The cessation of software support for a product only a few years old is both unreasonable and unacceptable.Inadequate Response and Resolution Offer: Upon contacting Taotronics for a solution, their response was unsatisfactory. They acknowledged the problem but informed me that the device is out of warranty and therefore ineligible for a refund. Instead, they offered a 15% discount on future purchases. This response is inadequate, as it does not address the fundamental issue of the product's reduced lifespan and forces me, as the consumer, to bear the cost of their decision to discontinue support.Impact of the Problem:The early discontinuation of support for this router not only affects its functionality but also poses significant security risks. As a consumer, I expected a reasonable lifespan and ongoing support for the product, in line with industry standards. The current situation has left me with a product that is not fit for its intended purpose.Desired Resolution:I am seeking a full refund for the router. Given the product's premature obsolescence and the company's inability to provide a viable solution, a refund is the most appropriate course of action. A discount on future purchases is not acceptable, as it does not compensate for the inconvenience and potential risks posed by the unsupported router.Additional Information:I have attempted to resolve this issue directly with Taotronics but have been met with responses that are unsatisfactory and dismissive of the severity of the issue. I am now turning to the BBB for assistance in reaching a fair and just resolution.

    Business Response

    Date: 02/04/2024

    Hi there,

    We would like to clarify that our decision to decline the refund is not arbitrary. Unfortunately, the customer's order, purchased in 2020. We sincerely regret any inconvenience this may have caused.

    We want to emphasize that we are committed to providing excellent customer service, and had the customer's order fallen within our warranty timeframe, we would have unreservedly honored the request in accordance with our warranty policy.

    We appreciate your understanding and kindly request that you carefully review the details of this case. We are confident that a fair assessment will confirm the alignment of our decision with the terms and conditions outlined in our warranty policy.

    Should you have any further questions or require additional information, please do not hesitate to reach out.

    Thank you for your attention to this matter.

     

    Customer Answer

    Date: 02/13/2024

     
    Complaint: 21044908

    I am rejecting this response because:

    Sincerely,

    **********

  • Initial Complaint

    Date:12/19/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Per Taotronics' email on 11-26-2023, Taotronics had a supposed irreparable glitch on their servers, as acknowledged by their technical support department (copy of email attached). Due to this technical problem which Taotronics left unresolved, certain router models can no longer be accessed by their owners. Taotronics is liable for abandoning and not fixing their technical problem. At no point did the customer damage his router. It is like a car with a manufacturer's defective part that is recalled, the auto-maker assumes responsibility and replaces the defective part at no cost the owner. With BBB's assistance, I, therefore, request that Taotronics sends me a replacement router.

Taotronics is NOT a BBB Accredited Business.

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