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Business Profile

Computer Software Developers

Total Defense, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/09/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got a pop up on my computer about renewing my subscription for their anti virus services. I am not interested in renewing. I called ************ and told the gentleman I did not want to renew. He told me I'd have to make an email request to unsubscribe. I don't want to do that because I'm worried about what that link will bring me too. He said that's the only thing we can do for you and if you don't want to listen to me, I'm going to hang up and he did. I am still getting pop-*** on my computer, my subscription has expired and giving me the option to renew.

    Business Response

    Date: 01/10/2025

    Hello ***************************** team will be reaching out to you via email to address your concerns.

    Kind Regards,

    The Total Defense Support Team

  • Initial Complaint

    Date:03/14/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Total Defense, Inc. charged my card on March 2nd, 2023, in the amount of $99.99. I contacted them and asked them to refund the amount back to my card. They reassured me that they refunded the amount back to my account on the same day. However, my bank ?? states otherwise. My bank states that nothing was refunded back to my account from Total Defense, Inc. in the amount of $99.99. Now, when I contacted Total Defense and said what my bank told me, Total Defense had provided me with a reference number for the refund transaction. I then contacted my bank ?? back and gave them the reference number that was provided to me by Total Defense. But my bank reassured me that Total Defense didn't refund me back the amount of $99.99 to my account ??. I just want my money back ??.

    Business Response

    Date: 03/15/2023

    Hello,

    We can confirm that the refund was successfully processed on 3/3/23.  It can take up to 10 business days for the funds to be reflected back into the customer's account.  

    Please let us know if you require additional information.

    Kind Regards,

    Total Defense Support

    Customer Answer

    Date: 03/15/2023

    Complaint: 19593223


    I am rejecting this response because:


    When I contacted Total Defense on the March 13th, 2023 about my refund, they did provided me with a reference number. However, I contacted my on the same day and according to the representative at the bank ?? nothing was showing as a refund from Total Defense on March 3rd, 2023 in their system and I did gave them the reference number that Total Defense had provided to me. I want a confirmation of the exact amount and the date that it was refunded back to my card. The account for ****************** is under my brother's name but I used my card.


    Sincerely,


    *****************************



    Business Response

    Date: 03/29/2023

    Hello,

    We can confirm that the refund in the amount of $99.99 was successfully processed on 3/3/23.

    Kind Regards,

    The Total Defense Support Team

    Customer Answer

    Date: 04/14/2023

     
    Complaint: 19593223

    I am rejecting this response because:

    Sincerely,

    *****************************

Total Defense, Inc. is NOT a BBB Accredited Business.

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