Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
My BBB
Better Business Bureau®
For Businesses
Share
Business Profile

Computer Software Developers

Reallusion

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/18/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Lying about the capabilities of their software.The software in question is iClone and Character Creator. They clearly state that their software can import 3d object data from the file types OBJ and FBX. They don't do that and there is a major issue around custom vertex normals. Also because of this issue it does not properly integrate with software that they advertise interoperability with too. The software ****** also advertises a Toon Shader and that "iClone delivers the fastest professional results for real-time 3D animation". Custom vertex normals are important to Cel shaded (also sometimes referred to as toon shading) workflows. I do not know of any other 3D software professional or amateur that has an issue with custom vertex normals because they are a common part of 3d modeling and animation.I have talked with them about this, and they don't care, even when I explained to them that this is a misrepresentation of the technical capabilities of their software. They make no mention of this issue in any documentation even at the time of me writing this. And in further advertising they seem to have doubled down saying explicitly that "... enjoy the creative freedom of character creator for realistic humans, stylized cartoons, or anything imaginable." in their ******* video well after I talked with them about this issue. Stylized cartoons implies toon shading which I have mentioned before. If not that then cel shaded characters defiantly fits under anything imaginable. It is not possible to use custom vertex normals, which no other software that I know of has issue with including the software that they advertise interoperability with. In the case of the software blender, they make the specific claim that the 3d object data is synchronized.

  • Initial Complaint

    Date:06/11/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is a 3D character making company that has been promoting advertisements on ******** so I purchased the product (Character Creator 4) and its plugins from this company on April 17, 2024, and also induced me to buy membership for a total of $940. Because I happened to be quite busy when I bought it, I started using this product two weeks later. However, I found that it was not what I wanted. When I asked him for a refund, he said that it could not be refunded for more than 14 days (there was no reminder when I made the purchase). Today is May 20th, 2024. In fact, I only used it once, but he said he cannot refund it. If it's under $100, I may not file a complaint. I paid nearly $1000 this time, which is too expensive for me, and the product is not what I want. So I hope you can help me handle it, thank you.

Reallusion is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.