Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/16/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yesterday, February 8, 2024, I received a call from someone who implied he was a LinkSys employee, saying he needed to help me get rid of a problem in my PC (a PC running Windows 11) . He said he's a network genius and could fix anything, as well as detecting problems that should be solved. He said I have been getting thousands of errors flooding my home network and he needed to install a FIREWALL to protect my network. He wanted several hundred dollars for the job. $999.99 was a figure he suggested. I pushed back saying it would have to come down. We eventually agreed on a payment of $240 to his company for a 2-year SOFTWARE FIREWALL, and I have to presume it would be installed on my ISP's server, wherever that is. I later figured out that this was a disgusting scam. I just checked with the BBB and found several others have been scammed along exactly the same lines - LinkSys network devices like the one I recently purchased online. I'm guessing they monitor **** and other websites for LinkSys purchases. Maybe for other devices too.

• Initial Complaint

  Date:02/18/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was installing a linkss router and a chat popped up and asked if I needed help so I said yes thinking it was linkss. Then a technician called me. I explained what I was doing and she said she could help me. She asked what lights did I see. I told her the white light on the front of the router and a blinking yellow light beside the Ethernet port. She said that should never be blinking and that I had something wrong with my system and needed access to fix it. So I said yes. This was a lie. Now that my router is installed that light always blinks. This was fraudulent to charge me $199.99 plus tax. I am not going to pay it

• Initial Complaint

  Date:10/20/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I encountered Geek Infotech Solutions thinking that I was chatting with tech support at Linksys. After logging on to the Linksys website I saw a window pop up on my screen with the title "Chat with an Expert," or something to that effect. So I typed in my concern that I had lost the password to my Linksys router, to which they replied that they could help, but would need to take control of my computer. Still thinking that I was chatting with Linksys, I gave them permission. But after proceeding from that point I was informed that I had many other problems with my computer that they could fix, given about 45 to 75 minutes, and that a small charge might apply. I consented. When they finished I was informed that charges would be $199.99. I authorized payment. But immediately after that I got in contact with Linksys by phone, who advised me that this was not their technician, and that they do not charge for technical support. A few days later I contacted a local computer technician who I trust completely. When he looked at my computer he found that then only change of significance was that Webroot had been installed, but that it retails for about $40. And they did recover my Linksys password for me. I think I should be refunded for the entire amount that I paid, since they were acting fraudulently from the very outset.