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Business Profile

App Developers

E8 Labs

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/17/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Lack of Deliverables: Since inception, I have observed no substantive development work in the project portal. There is no custom coding, no interactive prototype, and only trivial taskssuch as placing images and text.2a. Custom Feature Placeholders Not Developed: Although the portal lists placeholders for several custom featuresExpense Tracker, Document Storage, Incident Log, and Visitation Calendarnone of these have been implemented beyond static placeholder text.Missed Meetings and Non-Communication: E8 Labs has repeatedly missed scheduled meetings. The last two Zoom calls resulted in a 30-minute and a 38-minute wait in the virtual lobby, respectively, with no appearance by Mr. **** and no subsequent communication or explanation.Failure to Provide Notice of Completion: There has been no formal notification of project milestones, completion, or delivery of a mock-up or working prototype. It is evident that E8 Labs does not intend to fulfill the contracted scope of work.Additional Evidence of Unreliability: A review of online sources reveals multiple instances of negative reviews and documented complaints against E8 Labs for subpar work and non-delivery of paid services. Moreover, Mr. **** appears more invested in his personal social media influence than in conducting a professional development business.Request for Action: Given the circumstances, I respectfully request that your office investigate E8 Labs for deceptive business practices and assist me in obtaining a full refund of the $5,000 paid. Apparent Scam and Lack of Ongoing Activity: The minimal activity recordedlimited to superficial portal updates without any custom development or meaningful progressappears designed solely to perpetuate payments rather than deliver a finished product. There has been no substantive work or server environment activity for over nine months, indicating a clear lack of intention to complete the contracted website.

E8 Labs is NOT a BBB Accredited Business.

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