ComplaintsforShort Story

• Initial Complaint

  12/31/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I signed up for this service and received monthly boxes. After receiving my first two boxes, I decided I didnt like the style of clothes and cancelled. When I cancelled through the website, they tried to get me to keep the subscription by offering to waive the $25 styling fee. I declined. Then yesterday they sent me an email stating that they are sending another box! This company makes it very hard to cancel and seems like a scam.

• Initial Complaint

  07/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a box from Short Story. There was a $25 styling fee. I ended up paying $363.59 for a box. I sent everything back for a refund of $363.59. According to the text message from USPS:USPS **********************, Awaiting Delivery Scan 07/13/2023 12:10am Reply STOP to cancel (it arrived). I was told by **** from Short Story that he reached out to the ****************** about the package coming back to them. I haven't heard back.

  Business response

  08/11/2023

  Hello,
  We have already refunded this client on 7/21/23, please refer to the attached image provided as proof. Refunds take **** business days to process once they've been issued depending on the bank the charge is taken from.
  
  Additionally we responded to the original inquiry with BBB. Have a great day!

  Customer response

  08/11/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  04/24/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  A few months ago I signed up for a monthly clothing subscription. After my initial purchase I logged into my account and cancelled all future orders.Two weeks ago I was surprised to receive and email stating that another purchase had been completed. I immediately cancelled the items and again logged into my account to cancell all future purchases.I received an email today 04/22/2023 stating that my debit card will be charged $321 for these items.I again tried to cancel all future subscriptions and keep receiving a notice that they wont cancel my subscription.I believe this company is deceitfully and willfully making it hard for a customer to discontinue their subscription in an effort to ****** more income. My online account does not even show a debit card saved but yet the conpany has charged it $321 without my consent.I fully understand that if I had not cancelled my subecription I was liable for second clothing purchases but this was not the case. I screenshot the page where it stated my nextbox could not be cancelled. The box I never asked nor consented to. After the screen shot page the personal log in does not contain any area to cancel subscriptions only to modify the shipping date. Again, willfully making their website impossible to cancel purchases.

  Business response

  04/25/2023

  Hi *******, 

  On behalf of Short Story, we apologize for the confusion on how to cancel your subscription with us. After reviewing all forms of communication that we have had with you, it looks like we never received a request to cancel your subscription. Upon signing up, you were on a Monthly subscription, so our system will automatically create a new curation for you once the next is due. You were charged for the items you did not return after no communication was received from you after 15 days. We also send out an email letting you know that your shipment is on the way, and then we follow up with multiple emails letting clients know that it is time to checkout. 

  Per our previous conversation, we are more than happy to refund you for the items in your possession upon return of them. Please return the items within the next 7 business days, and your refund will be fully processed. 

  Please let me know if you have any further questions or concerns! 

• Initial Complaint

  01/10/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I thought I was just signing up for an account, not a subscription. The website does not mention anything about cost or what you're buying when it asks for your card info.I foolishly gave my credit card number only to discover the terms hidden away on a link in the website. Turns out I signed up for a $25 monthly subscription, still no details about what I would actually get.I immediately attempted to cancel, but the page just sends you to another page where you have to press the cancel button again. That button does NOT work. I tried opening it on multiple devices and browsers.This is a scam!!!

  Business response

  01/19/2023

  To whom it may concern, 

  Thank you for reaching out to us regarding claim #********. I can assure you that we are not a scam. Attached you will find a capture of our FAQ page, easily accessible on our website, where we clearly state that this is a subscription service and that a $25 styling fee is collected for the curation of each shipment. Attached you will also find our conversation with **************, where we assure her that her account has been cancelled and she will not be charged or sent another box. There may have been a technical error while she was attempting to cancel her account on our website, but we did assure her that the account was closed. Please let me know if you have any further questions or concerns. You can reach me directly at *************************************. 

   

  Best,

  *******

  Client Experience Manager

  Short Story

  Customer response

  01/19/2023

   
  Complaint: 18713747
  
  I am rejecting this response because:

  
  Short Story has a misleading website. The check out should tell you exactly how much

  you're being billed, and that you will be charged monthly. I don't know how long their

  cancelation link was broken or of it's been fixed. Their response denies any accountability 

  for a website that allows people to sign up, but not cancel and hides the prices and terms.

   

  Sincerely,
  
  *********************

  Business response

  01/24/2023

  Client was also never charged a styling fee due to insufficient funds on the **** used for the account ending in ****. All information is located and visible on our website. 

  Customer response

  01/31/2023

   
  Complaint: 18713747
  
  I am rejecting this response because:
  

  Short Story refuses to acknowledge their errors,  does not confirm if any action was taken to correct them.  No resolution.

  
  Sincerely,
  
  *********************

• Initial Complaint

  10/24/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I returned an item to the post office and have a return receipt. The company charged me for the item and told me they needed to wait until it was received in the warehouse before I would get a refund. They received the items and have now only issued me a credit instead of refunding me the items. I want a refund. I also asked to cancel my membership and they ignored my request.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩