Complaints

This profile includes complaints for Allbirds's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Allbirds

  425 Hayes St San Francisco, CA 94102

• 

  Allbirds

  3228 Livermore Outlets Drive, Suite 675 Livermore, CA 94551

• 

  Allbirds

  57 Hotaling Pl San Francisco, CA 94111

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/27/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 17, 2024, I ordered a pair of sneakers from the allbirds.com website. The cost was $127.20. I received the shoes on June 24 and immediately tried them on; they were too big and too wide. I requested a return. After receiving a message that the item I ordered required further attention, I waited 24 hours before again requesting a return. Allbirds responded After reviewing our records, it appears that your return request has been flagged as ineligible for return. Upon reviewing your order history, it seems that you have an excessive return rate across your orders. As outlined in ourreturn policy, this places your returns and orders subject to cancellation. Unfortunately, we are not able to process your return request at this time. We understand that this may be disappointing, and we sincerely apologize for any confusion or frustration it may have caused. Unfortunately, we are unable to override this decision at this time. When I again responded, Allbirds referred me their return policy and stated, Our system determines what constitutes an excessive return rate based on return patterns and behavior. This is evidence that Allbirds fraudulently and knowingly accepted my order and money without telling me the shoes could not be returned, something customers are told, for example, when buying a final sale item. Allbirds took my order and my money, processed my ordered, delivered my order, then when I requested a return because the shoes don't fit; Allbirds declined my return request.Allbirds should have informed me that I could not return these shoes before sending them to me then denying my return request. Had Allbirds simply told me via a pop-up message the shoes I was ordering could not be returned at the time of my purchase, I would now have my money ($127.20) and they would have their shoes.

• Initial Complaint

  Date:03/27/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order online and am a repeat customer. I have many pair of ********************** shoes, and have promoted them to friends and family. My order was cancelled a week later and marked as "fraud," which it clearly is not. I called Allbirds at their customer service number the next day and was told that there was "literally nothing we can do" since the online ordering is done through a "third party platform." The lady on the phone stated they don't get information as to why/how that platform identifies fraud. I asked her if I could contact that platform and she said, "no." I have given this company probably $1000 in shoes and really do like their products. This is horrible customer service, as I just wanted my order filled. She can not even tell me why I am now FLAGGED FRAUD and I can not ever order on their website again. Who does this?? What type of company takes a GOOD customer and just black list them? I want an explanation, I want to be able to order shoes on this site again. This is not right and NOT fair and is just terrible customer service. I asked her if I try to place another order through Allbirds online or even over the phone, would I be able to do so, and she said, "no," but I could buy through a different retailer such as Nordstrom. WHAT? That doesn't even make any sense. I asked to speak to a supervisor in the hopes of getting additional information or to at least make them aware of this issue, and she told me they wouldn't be able to do anything either. I told her I would still like to let them know. She then said it would be 1-2 business days before I would be contacted. I told her that was fine and she asked me just for my phone number. Awful way to treat repeat customers. Apparently Allbirds would rather lose money and happy customers than figure out why this "third party platform" is erroneously cancelling orders as fraudulent. Not good.

• Initial Complaint

  Date:03/06/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Dec 22, 2023 I had purchased a pair of Allbirds Woolrunner size 11 in blue from an Allbirds store located on *************************************************************. After only three months of light wears the shoes are starting pill and loose shapes despite the company's advertised claims of high quality sustainable construction and material.Amount of the transaction $98 Transaction date 12/22/2023 Allbirds Woolrunner blue mens size 11

• Initial Complaint

  Date:12/27/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Allbirds recently entered the Mexican market, promoting their product in ****** and filming their *********************** in ***********. My daughter and I were thrilled to hear they had entered the Mexican market and on Christmas Day went on their online store in ****** and purchased $1,800 of shoes. We immediately realized the ******* site is a scam and we had been scammed. The charges went to ********* and we started getting weird emails. We immediately contacted our bank. They have been unable to help us without a letter from Allbirds. Allbirds agreed to send the letter, but never did. Instead, they keep sending me automated messages indicating that is not their website and they can't do anything about it. They told me they were aware people are getting scammed in ******, but that is common place for people to imitate websites and that there is nothing they can do. They sent me a $20 gift certificate to their shop as a token. This company is not only aware of the scam, they are promoting it by promoting their product in a country that has a fake website of theirs. It's as if they were working in conjunction with the theirs. I have told them on several occasions now and the website is still up and running. Their legal team has done nothing to rectify the situation and they have treated me, my daughter and my $1,800 loss with total disregard. We need your help!

• Initial Complaint

  Date:11/15/2022

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered approximately $400 in shoes from Allbirds. At the time, Allbirds offered free shipping. They did NOT allow me to require a signature for delivery.The package was stolen from my porch after being deposited by ****** I had no opportunity to collect the package. When I contacted Allbirds, they refused any sort of refund. Again, Allbirds did not allow me to elect signature delivery or to increase the coverage on the package. Meanwhile, they never successfully delivered the package into my custody and they failed to pay an adequate amount to ***** to cover their potential loss. In other words, Allbirds gave me no opportunity to protect my shipment--likely to save on their own shipping costs--and they now expect me to absorb the loss entirely.The order number was *********.

• Initial Complaint

  Date:10/30/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased underwear with a special offer that included free shipping. I had to pay for shipping. The customer service agents continue to email a stock response without looking into it

• Initial Complaint

  Date:08/31/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Allbirds, despite being contacted before items were shipped, refused to cancel my order. I spoke with ***** and **** and the shipper can cancel delivery. Allbirds has refused at every turn to cancel my order despite my many requests.