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Business Profile

Web Designer

Thunderbit, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/11/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing a complaint against Thunderbit **** regarding a charge of $199.00 for an annual subscription that I did not intend to purchase.Summary of Events:I signed up for what I believed was a trial or a small, monthly "Starter" plan for approximately $15/month.Due to an unclear purchasing process, I was unknowingly subscribed to the "Pro" annual plan and charged $199.00 on May 30, 2025.I did not realize this error until I reviewed my bank statement recently.Upon discovering the charge, I contacted Thunderbit support. They informed me that my account had used 413 credits.Attempt at a Reasonable Resolution:I acknowledged the usage and, in an effort to be fair, I proposed a compromise. I offered to pay for two months of the "Starter" plan I originally intended to buy (2 months x $15/month = $30) and asked for a refund of the remaining difference ($169).Merchant's Final Response:My reasonable offer for a partial refund was flatly denied by their support representative, Shuai. They cited that too much time had passed and that even switching the plan retroactively was not possible, leaving me with no options.Desired Outcome:I am not asking for a full refund because I acknowledge some minor usage. I am asking for a partial refund of $169. This would allow Thunderbit to be fairly compensated with $30 for the service that was used, while refunding the difference for a large annual plan that I never intended to purchase. The company's refusal to consider this fair compromise is the reason for this complaint. I believe their sales process was misleading and their customer service response has been unreasonable.

Thunderbit, Inc. is NOT a BBB Accredited Business.

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