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Business Profile

Web Design

Website Motive

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/08/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired this company to build a website for me. The workmenship that they did was beyond subpar, it was at the level of middle school. I worked very hard at trying to help them realize our vision, but they were just simply unable to grasp what we were asking them to do. Our contract had 100% money back guarantee written in there. I have brought this up to their attention multiple times, however, now theyre ghosting me when Im asking for my deposit back.

  • Initial Complaint

    Date:06/15/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In January, I contacted website motive to fix my company website and move to the ****** server. The website was made, but every attempt to move to a so called ****** server failed. I discovered they moved my domain to name cheap and nothing to do with ******. I paid money to them for a ****** Server and to have my domain solely mine. I received fake receipts from ****** as every transaction was made through the company and I was never given any log in information for my website or ****** server. When I noticed that it was with name cheap, I asked for log ins which again they never gave. I disputed the charge to AMEX since that good was not received. They could not resolve the issue and said that I disputed all claims which I did not. I was given The good of a website and asked that they keep that payment as I had gotten that service. They refunded all money and stopped communication. I now have no access to my domain at name cheap and name cheap will not provide me any information as none of the contact info is in my name. I simply want my domain I have had for 20+ years ( crime scene services ***** back from website motive which they took without my authorization.

  • Initial Complaint

    Date:05/08/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired the above company to create a website on February 12, 2024. After approximately 2 to 3 weeks I experienced issues of Website Motive attempting to scam me. I was approached on 2 separate occasions with scare tactics to make 1100-1200 dollar services. They never completed my website and i therefor moved on. At that point they displayed that they were highly unprofessional and not trustworthy.I placed a review on trust pilot explaining my experience, I was refunded my money. I was contacted and asked to take the review down a few days after. I explained that I would not be removing my experience as it could possibly help their next victim.On yesterday I was contacted by someone claiming to be an attorney from the law firm of *************************** in ******************. He said his name was *********************. I have now been threatened by Website Motive stating that if i do not take down the review within *****************************************(Text message attached) This is the way they spelled it. I contacted the law firm who stated they did not have anyone there by that name. I consider to be harassment and asked ********************* to stop calling for which he refused and continued to call. (call log attached). I will not allow Website Motive or any other company to harass, threaten or intimidate me. I informed ********************* that I would be submitting another review. I placed a review on trustpilot describing this incident.

  • Initial Complaint

    Date:02/22/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Started on Feb 6, 2024 Company Name; Website Motive While trying to find a Website Builder for my Notary Business Live chat with an individual who called himself ************************* direct line ************. Offered Promotion Package - Best Value for Money Guaranteed! $149. Which included 2 Page Website, 3 ************** 2 Stock Photos, 1 jQuery Slider Banner, FREE ****** Friendly Sitemap, Complete W3C Certified HTML, 48 to 72 hours TAT, *************************************************************** 100% Ownership Rights, 100% Satisfaction Guarantee, 100% ************* Guarantee, 100% Money Back Guarantee *Grand total paid $283.00, and small charges are showing in amounts of $1-2.00 On 2/21/2024 - I received a call from a gentlemen named ***** then some person name **** entered the conversation very loud, rude and totally unprofessional requesting more money. I no longer want to do business with them but there is no way to get 100%Money Back

Website Motive is NOT a BBB Accredited Business.

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When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

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