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Business Profile

Web Design

Website Design Intact

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Web Design.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/05/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A website for Peanut's Place was supposed to be made in time for black Friday the website has not been made and ****** ******* and ***** have stalled over and over and provide nothing but excuses free marketing was supposed to be added the website was supposed to be up and running and be functional on *************** Instagram **** Etsy and Amazon and nothing has been done every time I've had communications it's been said 2 weeks over and over and nothing has been resolved. The prototypes they have managed to send have all been in foreign languages and have foreign currencies and nothing remotely resembling what was asked for.

  • Initial Complaint

    Date:10/01/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired Website Design Intact on May 13 to build a website and handle social media marketing for me. I paid what was to be a one time fee of $2065 for a 6 month contract. They promised a 2 day turn around and a 100% money back guarantee. On the first phone call after hiring them, they told me I needed a dedicated server and used high pressure sales tactics to try to get me to spend another $2k. I immediately cancelled and asked for a full refund. They refused. I then contacted my credit card company to file a dispute, which I lost d/t not having a proper invoice and being unable to find the terms and conditions. I decided that maybe I was over-reacting and having some buyers remorse, so I agreed to keep working with them They insisted on the dedicated server and the next few phone calls involved other necessary expenditures that were not previously mentioned. In all, I've spent over $10k. I have tried multiple times to get refunded because they have been unable to meet deadlines that they have set, and seem to constantly come up with new things I have to pay for. Each time, I find myself stuck in a long phone call full of promises and reasurrance. Each time I gave in, but was still very dissatisfied with their work. It took them 4 months to get the website running and to launch the social media ad campaign. At this time, I was asked for a credit card number to put on the ****** account. I asked if there would be charges because marketing was supposed to be included in the original one time fee, and was told they didn't know. The next day or day after, charges start coming on my card. I contacted a *** who explained that I have to pay for the ads and that they will be about $30/day. I was not p***ared for that. I was promised 2-3 sales in the first week or I would receive a full refund. I let the ads run for 9 days and we have not made a single sale. I tried to cash in on the promised refund, but they refuse. I don't know what to do from here.

  • Initial Complaint

    Date:07/09/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired them around March 8th to design a website for us, was promised 2 week time frame. The price would be around $550. We ended up getting charged $759. Two weeks and not a word from them so checked in. They presented us 2 options one of which was NOTHING like we requested. So left with one option. Each round of "fixes" took weeks only for small changes to be made and still nothing like requested. Completely unprofessional. At 2 months in I asked for a refund for me to go elsewhere. They said no and claimed they would fix it. Now its July I forced them to hand over what they had and nothing is functional. I mean nothing. It has zero use to us as a salon, not one need met. They refuse a refund still. The site has no link to our online booking and has so many spelling errors. Completely unprofessional and unuseable. At this point its not about a refund its about shutting down these scammers. Because they are 100% a scam.

Website Design Intact is NOT a BBB Accredited Business.

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