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Business Profile

VoIP Phones

Dialpad

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in VoIP Phones.

Reviews

This profile includes reviews for Dialpad's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Dialpad has 3 locations, listed below.

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    • Dialpad

      100 California St. Ste. 500 San Francisco, CA 94111

    • Dialpad

      3001 Bishop Dr Ste 400A San Ramon, CA 94583-5005

    • Dialpad

      2 Embarcadero Ctr Fl 8 San Francisco, CA 94111-3833

    Customer Review Ratings

    1.31

    Average of 3 Customer Reviews

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    Review Details

    • Kristen B

      Date: 08/14/2023

      Have been trying to cancel with this company for a MONTH! Every time I follow their instructions for cancelation I get a notice that no one is available and I will be contacted in *********************************************************** another month. Now I am fighting with them for a refund. I had to tell them I had a "billing issue" to actually speak with someone. As soon as they thought they wouldn't get paid they sent me to an agent.

    • Melanie M

      Date: 04/20/2023

      BEWARE before you sign anything with them! We signed for 30 users and they put the contract on auto-renew, without our permission. Even though we only had 10 users, we paid the very high rates and just sucked it up for a year. Our contract auto-renewed this week and I tried immediately to reduce it to the 10 licenses that we have ever used. First of all, it was a nightmare ever even reaching someone - pretty funny that someone selling phone services doesn't have a phone number to reach them. After great effort going back and forth online I finally got a guy on the phone. I explained what happened and that I needed to reduce the licenses from 30 to 10. After being on hold multiple times, he told me no. Apparently in the fine print, they say you can only change the amount by notifying them in writing 30 days in advance of contract renewal. And this is effective for a whole additional year. I asked to speak with a manager, but no one was available. The next day, a different person emailed me saying it was impossible based on the contract. I asked to speak to a manager. She said she'd have her manager contact me the following day. Instead, she emailed me the following day to say no change. I can't get in touch with anyone and VERY FRUSTRATED and feel RIPPED OFF AGAIN.

    • Eli D

      Date: 04/13/2023

      Fantastic support! Most questions or concerns are immediately addressed. I really enjoy the intuitive interface. The transcript AI is super helpful. There are a lot of bonuses to this system. Keep up the good work guys.

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