Business ProfileforWhimstay

Screwed up our booking. We were supposed to stay in central ***************. They sent ** to some village 50km away from our location. They offered no compensation and no solution. Stay away from this company that does not know what they are doing.

Whimstay sincerely apologizes for the inconvenience and frustration the customer experienced due to the booking issue for their stay in ***************. Being a travel agent, the customer understandably has high standards for travel arrangements. In this instance, Whimstay acknowledges that these expectations were not met. There was a system error on the part of Whimstay's hosting partner, leading to the unfortunate double booking of the property selected by the customer. Although the host offered an alternative nearby property that was comparable, Whimstay understands that this solution may not have aligned with the customer's needs.Upon being informed of this issue through the customer's outreach to the support team, ********************** promptly proposed a full refund, deeply regretting any inconvenience caused by this situation. Whimstay accepts full responsibility for ensuring that its partners maintain accurate and reliable booking systems and is taking steps to prevent similar occurrences in the future.Whimstay appreciates the customer bringing this matter to their attention and assures a dedication to improving its services. The goal is to provide a seamless and enjoyable booking experience, and Whimstay is committed to making necessary improvements based on customer feedback. ********************** thanks the customer for their understanding and hopes to have the opportunity to provide better service in the future.