Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/06/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August 2021 we used this companys service, rental of scooters, in ********, ******. The final charge was outrageously expensive, but we let it pass.Fast forward, in October 2023 our credit card showed several small charges as GOSCOOTSURGEFEE.This company is charging a dubious surge fee 2 years after the service was hired. At worse this is an outright scam, at best, this is a deceptive practice. Either way this company is running a shady business, pinching several small amounts from the customers credit cards who trusted this was a legit company.Go X Scooters is a dishonest company.

  Business Response

  Date: 05/23/2024

  Dear valued customer,
  We appreciate you bringing the unauthorized charges that appeared on your credit card in October 2023 to our attention. We take any issues like this extremely seriously, and we want to assure you that we have thoroughly investigated this matter.

  We are pleased to inform you that, as soon as we were made aware of this issue, our team took swift action to rectify the situation. A full refund of the unauthorized charges has already been processed to your credit card.

  We want to reassure you that this incident was an isolated occurrence, and we have conducted a comprehensive audit of our billing system to ensure that no other customers were affected. We have also implemented additional security measures to prevent any similar incidents from happening in the future.

  Once again, we sincerely apologize for any inconvenience or concern this incident may have caused you. We value your business and your trust, and we are committed to providing you with a safe, reliable, and transparent service.
  If you have any further questions or concerns, please don't hesitate to reach out to us at wegoxapp.com. Our dedicated team is always here to assist you.

  Thank you for your understanding and for allowing us to resolve this issue to your satisfaction.
  

  Best regards,

  The ************* Support Team

  Customer Answer

  Date: 05/23/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:10/27/2023

  Type:Product Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unable to pay out investors and does not respond to request for cancellations and refunds.

• Initial Complaint

  Date:08/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I invested with Go X scooters in Sept of last year. After not getting anywhere near the return promised I asked for a return of my funds. I have asked numerous times in the last 1.5 months only to be delayed with promised refund by dates and then nothing. I would like a full refund of my funds. I have a linked account on file so the typical excuse noted on these responses of no account linked will not be relevant

  Business Response

  Date: 05/23/2024

  Dear valued investor,
  We sincerely apologize for the delay in processing your refund request and the inconvenience this has caused you. We understand your frustration and disappointment regarding the returns on your investment made in September of last year.

  We acknowledge that you have reached out to us  over the past 1.5 months requesting a full refund of your invested funds. We deeply regret any instances where you were given specific dates for the refund processing, only to find that those promises were not met. This is not the level of service or reliability we strive to provide to our scooter owners, and we take full responsibility for the inadequate communication and delays you have experienced.

  Please be assured that we have carefully reviewed your account and can confirm that you do indeed have a linked account on file with us. We appreciate you bringing this to our attention and want to assure you that the lack of a linked account will not be used as an excuse for any further delays.

  We are committed to resolving this matter promptly and to your satisfaction. Our team is prioritizing your refund request, and we will initiate the process of returning your full invested amount. You can expect to receive a confirmation email once the refund has been processed, along with a detailed breakdown of the refunded amount.

  We value your trust and investment in Go X, and we deeply regret that we have not met your expectations in terms of returns or the timely processing of your refund. We are conducting a thorough review of our investment program, communication protocols, and refund processes to identify areas for improvement and to ensure that similar issues do not occur in the future.

  Once again, we sincerely apologize for the inconvenience and frustration this experience has caused you. We appreciate your patience and understanding as we work to resolve this matter and process your refund promptly.
  If you have any further questions or concerns, please don't hesitate to reach out to us directly at **************

  Our dedicated team is here to assist you and ensure that your refund is processed smoothly.
  Thank you for bringing this matter to our attention and for giving us the opportunity to make things right.

  
  Sincerely,

  The *************** Team

• Initial Complaint

  Date:07/24/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 3rd me and my family went to treasure island for 10 days on vacation. The place we were staying at had thr scooters right outside near the front office. Noy only did it take us an hour to get 1 working but I was charged insane amounts each time but they wouldn't charge my card till the next day so I had no idea until I was no longer on vacation. The last day I rented a scooter we went down to ****'s pass and on the way back the back tire came off track causing me to try and stop and catch myself and while doing so my ankle, foot and heel got side swiped causing me to chip my ankle bone. The rest of my vacation was me sitting on the couch. I was really upset. I tried contacting them right away multiple times. I contacted a lawyer and they asked if I had contacted the business to try and resolve the matter and I said I had contacted them but got no response. I will try to get this resolved with them before getting legal help.

  Business Response

  Date: 05/23/2024

  Dear valued customer,
  We are deeply concerned to hear about your negative experience with our scooters during your vacation on *************** from May 3rd. We sincerely apologize for the inconvenience, frustration, and the injury you suffered as a result of the malfunctioning scooter.
  We take the safety and satisfaction of our customers very seriously, and we regret that our scooters did not meet your expectations or our own standards of quality. The issue you described, where the back tire came off track, leading to your injury, is unacceptable, and we are taking immediate steps to investigate the cause of this malfunction and prevent similar incidents from occurring in the future.
  Regarding the charging issues you experienced, we apologize for any confusion or inconvenience caused by the delayed charges to your card. We understand that this lack of transparency made it difficult for you to track your expenses during your vacation. We are reviewing our billing processes to ensure that charges are promptly and clearly communicated to our customers in the future.
  We are also deeply concerned that you have tried to contact us multiple times without receiving a response. This is not the level of customer service we strive to provide, and we sincerely apologize for the lack of communication on our end. We are taking immediate steps to improve our customer support channels and ensure that all inquiries are addressed in a timely and professional manner.
  Please know that we are committed to resolving this matter to your satisfaction and addressing the issues you have raised. We would greatly appreciate the opportunity to discuss your experience in more detail and work towards a fair resolution. Please reach out to us directly at ************** and our dedicated team will prioritize your case and respond promptly.
  We understand that you have considered seeking legal assistance, and we respect your right to do so. However, we sincerely hope that we can resolve this matter directly with you and find a mutually agreeable solution. We value your feedback and are committed to making things right.
  Once again, we deeply apologize for the negative experience you had with our scooters and the impact it had on your vacation. We are committed to taking all necessary steps to prevent similar incidents from occurring and to ensuring that our customers have a safe and enjoyable experience with our services.
  Please don't hesitate to contact us at ************* so that we can address your concerns and work towards a resolution.

  
  Sincerely,

  The ************* Support Team

• Initial Complaint

  Date:07/15/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I invested with this company last year, and I am unable to withdraw any of the funds on the account. The investment is tagged as complete, with a final balance of $5,884.32. My bank information is correctly saved with Goxapp. In the past Ive received intermittently distribution from this account, but it hasnt happened in over 6 months. The company is not responding to any communication through email or phone or even Instagram.

  Business Response

  Date: 05/23/2024

  Dear valued investor,

  Thank you for reaching out regarding your investment with Go X and the concerns you have raised about withdrawing your funds. We appreciate your patience and understanding as we work to address this matter.

  Upon reviewing your account, we can confirm that a significant portion of your earnings has already been processed and distributed to you, exceeding the initial amount you invested in purchasing scooters on our platform. Our records show that you have received regular payouts, although we acknowledge that there has been a delay in processing some of your balance. 

  We want to assure you that our team is readily available and has been responsive to investor inquiries. We apologize if there has been any miscommunication or delay in our responses to your attempts to reach us through email, phone, or Instagram. We strive to provide prompt and helpful support to all our valued investors.

  Please be assured that we are committed to processing the remainder of your balance promptly. Our team is available to assist you in initiating the withdrawal process at any time. Simply reach out to us at ************** and we will guide you through the necessary steps to ensure that your funds are released without further delay.

  We value your investment and the trust you have placed in Go ** We are dedicated to providing a smooth and reliable investment experience for all our investors. If there are any areas where we can improve our communication or processes, we welcome your feedback and suggestions.

  Once again, we apologize for any inconvenience caused by the delay in processing your remaining balance. We are here to support you and ensure that you receive your funds as quickly as possible.

  If you have any further questions or require assistance with initiating the withdrawal process, please don't hesitate to contact us directly at ************** Our team is ready to help you resolve this matter to your satisfaction.
  Thank you for your continued trust and support.

  Best regards,

  The *****************

• Initial Complaint

  Date:07/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I decided to invest in the Go X platform on March 8th 2023. I was told that the return on investment was 1.5X your initial investment in 180 days on average with payouts being monthly. It is now July 11th and I have received ZERO payouts from the platform. I have been waiting on a refund which was in the policy agreement that I signed. I first asked for a refund on April 3rd 2023. Since then they have been making me jump through hoops between the *** (*********) and *******. They do not respond for weeks at a time. From my experience this entire investment platform is a scam and I warn everyone to stay away from it.

  Business Response

  Date: 05/23/2024

  Dear valued investor,
  We sincerely apologize for the confusion and the delay in processing your payouts. We understand your concern regarding your investment in the Go X platform and the lack of clear communication from our team.

  Our records confirm that you invested in our platform on March 8th, 2023. We want to clarify that while we do project a potential return on investment of 1.5 times your initial investment, this is not promised within a specific timeframe of 180 days. The returns are directly tied to the performance of scooter rentals in the particular market in which you have invested. We apologize if this was not clearly communicated to you earlier.

  Upon reviewing your account, we can confirm that you have indeed received some payouts from your earnings. However, we acknowledge that there is still a balance that is currently being processed. We assure you that our team is working diligently to ensure that the remaining payouts are processed as quickly as possible.

  We understand that the delay in processing your payouts and the lack of timely communication from our CEO, *********, and Khodor have caused you significant inconvenience. We sincerely apologize for this and want to assure you that we are taking steps to improve our communication processes and ensure that our investors receive timely and transparent updates regarding their investments.

  We value your feedback and take your concerns seriously. We are conducting a thorough review of our investment platform, payout processes, and communication channels to identify areas for improvement and to prevent similar issues from occurring in the future.

  Once again, we deeply apologize for the negative experience you have had with our platform. We understand that your trust in Go X has been impacted, and we are committed to taking all necessary steps to restore your confidence and resolve this matter to your satisfaction.

  If you have any further questions or concerns, please don't hesitate to reach out to us directly at ************** We assure you that your case will be given the highest priority, and we will work diligently to address your concerns and ensure that your remaining payouts are processed promptly.

  
  Thank you for your patience and understanding.

  
  Sincerely,

  The *************

  Customer Answer

  Date: 05/23/2024

   
  Complaint: 20303268
  
  I am rejecting this response because:
  In the contract I signed it specifically says I can receive a refund of my original payment at any time. I have also been told that from the ceo of the company.  I still at this point. Over 1 year and 2 months into this investment have only received a single payment.  I am trying my best to work with you and am following the rules that YOU have written. But you cant even uphold the promises that are in your own contract.
  Sincerely,
  
  ***********************

  Business Response

  Date: 05/24/2024

  Dear ****************,
  We acknowledge your request for a refund of your original investment as per the terms outlined in the contract. We can confirm that your refund request has been approved and is currently being processed.
  As a company, we adhere to a specific refund process to ensure accuracy and compliance with our financial policies. Please note that this process may take some time, but rest assured that our team is working diligently to expedite the refund to you.
  

  Regarding the payment you mentioned receiving during your investment period, we apologize for any inconvenience caused by the limited disbursements. I can confirm that a significant portion of your balance has been disbursed to you.

  We value your trust in our company and are committed to upholding the promises made in our contract.

  If you have any further questions or concerns, please don't hesitate to reach out to us directly. We appreciate your cooperation and understanding throughout this process.
  

  Best,

  Go X

  Business Response

  Date: 05/24/2024

  Dear ****************,
  We acknowledge your request for a refund of your original investment as per the terms outlined in the contract. We can confirm that your refund request has been approved and is currently being processed.
  As a company, we adhere to a specific refund process to ensure accuracy and compliance with our financial policies. Please note that this process may take some time, but rest assured that our team is working diligently to expedite the refund to you.
  

  Regarding the payment you mentioned receiving during your investment period, we apologize for any inconvenience caused by the limited disbursements. I can confirm that a significant portion of your balance has been disbursed to you.

  We value your trust in our company and are committed to upholding the promises made in our contract.

  If you have any further questions or concerns, please don't hesitate to reach out to us directly. We appreciate your cooperation and understanding throughout this process.
  

  Best,

  Go X

• Initial Complaint

  Date:07/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Overcharged for scooter rental. July 8 ride #****** and ride #******. (1) at The time of rental it is not clearly disclosed that there will be a substantial added charge for not parking in their designated spots. (2) when I parked in the designated spot the app failed to recognize this and charged me the additional fee.I would like a refund of fees paid to this company.

  Business Response

  Date: 05/23/2024

  Dear valued customer,
  Thank you for bringing this issue to our attention. We apologize for any inconvenience or confusion caused by the additional charges for rides #****** and #****** on July 8th.

  
  Upon reviewing your case, our records indicate that the issue has been successfully resolved. Our customer support team has processed a refund for the additional fees incurred due to the app not recognizing the designated parking spot.

  
  We strive to provide clear and transparent information about our pricing and fees, including any additional charges for parking outside of designated areas. We will take your feedback into consideration and work on improving our communication to ensure that all our customers are well-informed about our policies.

  
  If, for any reason, you have not received the refund or if you have any further concerns, please don't hesitate to reach out to us directly at ************** Our customer support team is always ready to assist you.

  
  Thank you for your understanding and for choosing our scooter rental service. We value your business and feedback, as it helps us improve our services.

  
  Best regards,

  The ******** Team

• Initial Complaint

  Date:07/07/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As other complaints noted here I have not received anywhere near the return that is advertised by this company. I requested my investment back a week ago and have not heard back once, even though I had exchanged several emails the morning prior with them before requesting my investment back. They clearly are avoiding responding. Since the responses from them historically state no bank account is connected to receive my refund I want to make it clear that my account information linked.

  Business Response

  Date: 05/23/2024

  Dear ****,

  Thank you for reaching out regarding your account and the status of your refund request. I apologize for the delay in our response and any inconvenience this may have caused.

  Our records show that our team has been in communication with you and your request is being handled. I want to assure you that we have received your refund request and our team is actively working on processing it. As per our records, we have the necessary account information on file to issue the refund to you.

  Please allow us to issue it to you in a timeline that was communicated via e-mail. If you do not see the refund after this period, please don't hesitate to contact us again, and we will be happy to investigate further.

  
  We value your business and feedback, and we are committed to resolving this matter to your satisfaction. If there is anything else we can assist you with, please let us know.

  Sincerely,

  Go X Team

• Initial Complaint

  Date:06/24/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I invested into this company in October 2022. According to the company, investors were supposed to be paid monthly. I received no payments for 6 months. It took a month of reaching out to be able to receive a payment. Unfortunately the profit goal that I was told would happen in **** months was far from accurate. I was already 7 months into my investment and not even halfway to meeting the company-specified goal. Therefore, I decided I wanted a refund of my initial investment. I was not upset about the matter, just simply wanted my money back due to the returns not being sufficient. Their agreement specifically states If at any point prior to recouping the original investment, the buyer wants to return their funds, then they will need to contact Go X and the company will refund their original purchase. Unfortunately, when I did contact the company, I was redirected to the *** ********* - stating that he is the only one who can assist me with this matter. I reached out to the *** by email and text initially. He responded by email that he would look into the situation and get back to me shortly. I have texted, called, and emailed for an update multiple times over the past week and have not received a response. This is very unprofessional, especially since this is not the first occurrence. Unfortunately when I looked into this company upon initial investment, most of these other complaints were not here or I would have known better. I just want a refund.

  Business Response

  Date: 06/27/2023

  Dear Investor,
  Firstly, I want to express our sincere apologies for any inconvenience or confusion you have experienced with your investment. We appreciate your patience and we're keen to resolve this matter to your satisfaction.

  I'd like to clarify a few points that *** have contributed to the misunderstanding. One key factor is that our system requires a linked bank account to process payments. Upon review of your account, we noticed that there was no bank account linked, which would have led to your payouts being delayed. We understand that this *** have been an oversight and we apologize if this was not clearly communicated to you.

  In relation to the projected returns on your investment, please note that our industry is inherently seasonal. We generally observe higher demand and consequently higher returns in the summer as compared to the winter. As your investment started in October, it was at the onset of a typically slower period, which might have influenced your returns.

  As for your refund request, in line with our policy, refunds typically take between 30 to 60 days to process. We assure you that you will receive 100% of your original investment back.
  We acknowledge your dissatisfaction with the communication from our end. We strive to be prompt in our responses and transparent in our processes, and I apologize if we fell short in this instance. Rest assured, we will look into this matter promptly and prioritize resolving your refund request.

  Please understand that while these complications have occurred, we have received over $4M in investments from numerous satisfied investors on our platform. We sincerely regret any negative experience you've had, and it is our priority to rectify this situation.

  You should expect to hear from our team or directly from our CEO, *********, shortly. We appreciate your patience in this matter.

  Again, our sincerest apologies for any inconvenience caused. Your satisfaction is our top priority and we look forward to resolving this issue promptly.

  
  Best regards,

  Go X Team

  Customer Answer

  Date: 06/29/2023

   
  Complaint: 20230727
  
  I am rejecting this response because: there is no where stated in the agreement that a refund takes ***** days. Also, I still have not heard from the *** or anyone from the company for that fact. However, I received a promotional email and text about new locations opening up but no one can contact me back about my refund? To respond to your statements, I am fully aware of the seasonal situation, which is why I waited this long in the first place to see if it got better. We are already halfway through the summer and the profits are literally the same as the previous months so actually that does not make a difference in my case. Also, a bank was definitely attached to my account just a few days after my investment. I know this because when I finally did get the first payout months later, it went to the same bank account that was attached my Go X portal the whole time. My bank information was updated AFTER that and I received the second payment in the new account I provided. Nonetheless, the communication and service from this company is unacceptable. The fact that someone can easily responding to my complaint on this website but no one can contact me directly for a resolution is horrible. I would like a refund as soon as possible. 
  
  Sincerely,
  
  Lamiria Graycin

  Business Response

  Date: 07/04/2023

  Dear Customer ,

  I would like to personally apologize for the experiences you've had with our company so far. We understand that the circumstances surrounding your investment and the lack of communication you've encountered have been far from ideal. We always strive to provide a high level of service, and it's clear that in your case, we have not met those standards.

  
  With regards to your refund request, I want to reassure you that we have fully processed the refund for your $8500 investment. The refund transaction was initiated immediately upon receipt of your request and, as of the moment of writing this response, should reflect in your account. We regret any inconvenience caused by the perceived delay, and I want to assure you that there was no intention to withhold or delay your refund. The process time can sometimes take a few days due to banking procedures and this is something we, unfortunately, cannot control.

  
  I understand your frustration regarding the communication you have received. It's not acceptable for you to be receiving promotional communications while not hearing about your refund status. I've escalated this issue to our communication team to ensure this does not occur in the future.

  I would also like to address your concern about not having been contacted by our CEO or a company representative. Our company prioritizes each concern raised by our customers and it is regrettable that we have not been able to address your concern in a timely manner. Please accept my sincere apologies for this oversight. I have forwarded your concerns to our management team and you will be contacted as soon as possible to discuss these matters further.
  Again, I truly apologize for any frustration this situation has caused. I hope that we can work together to regain your trust and deliver the level of service you deserve.
  

  Please feel free to reach out to ***** directly at *********************. 

  Sincerely,

  Go X Team

   

   

  
  

  Customer Answer

  Date: 07/04/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Lamiria Graycin

• Initial Complaint

  Date:06/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spoke to the co-founder of Go X, ***********************, prior to January 29th, 2023. He explained that the investment model for Go X provides a 150% ROI on your money in one year. I was wary of this, so I reference checked him, and 2 or 3 of his references told me this was true. I used my **************** credit card to send $20,000 to Go X, after reviewing the contract which has the following language:"If at any point prior to recouping the original investment, the buyer wants to return their funds, then they will need to contact Go X and the company will refund their original purchase. Go X has 100% product guarantee and will return the funds for your purchase."Despite multiple attempts to email and call **** and ******, they have not responded to my request for a full refund. They did not uphold their own contract and are likely scamming investors out of money.Additionally, the company told me they would pay me on a monthly basis to a bank account I provided. I have not received any money from the company, suggesting they do not pay their investors as they should.

  Business Response

  Date: 06/14/2023

  Dear ****,

  Thank you so much for your feedback on our investment platform. As you know, from over 250+ investors on our platform, to date we've paid out well over $3M and continue to do so on the weekly basis. The platform has been around since August of 2021 and everyone has been very happy to be part of it as investors made 50-100% returns. If an investor requests refund, we typically process it between ***** days of their request and have done so successfully for every single person. 

  To address your specific concerns: 

  1. The company was not able to process payouts to you, because you never connected your bank account to the back end of our system via Plaid. Please find screenshot attached. The company was unable to process payouts to you because we simply didn't have your bank information. 

  2. The refund - according to our records, you have been in touch with the team via phone calls and e-mail about the fact that your refund is being processed. Please kindly send over your bank information where you would like the funds to be sent to. 

  3. We apologize if we didn't respond to all of your requests right away - we are going to invest more resources into better investor communications in the near future. 

  Thank you for giving us a try and appreciate your feedback about our platform. While, this is bittersweet, we do hope that you will give our platform a try in the near future. 

  Best,

  Go X Team

  Customer Answer

  Date: 06/15/2023

   
  Complaint: 20144779
  
  I am rejecting this response because:

  My bank account has been put into Plaid on multiple occasions, and when I put it into the system, it tells me that it is accepted.  However, I still have not received any funds from the company. There is a glitch in your system. In fact, there are a few text messages going back and forth between Khodor Salam and me regarding this issue, and nothing was ever resolved.

  We have never spoken on the phone. Despite a text message and a phone call to the company's CEO, neither were returned. Additionally, my last email on 5/21 to the company's CEO was unanswered.  My initial email was on April 3rd, and no plan has been provided on how a refund will be provided. The company last responded on April 18th and we are two months since that day without a clear path forward.

  Please provide a method by which funds will be returned to me so that I do not have to openly provide you my bank account information, since your platform does not work when I place my bank account information into it.  I specifically requested the plan to get funds back on 5/21 via email, but again, I did not receive a response.

  Thank you.

  
  Sincerely,
  
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