Complaints

This profile includes complaints for Rev.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Rev.com

  222 Kearny St San Francisco, CA 94108-4510

• 

  Rev.com

  222 Kearny St San Francisco, CA 94108-4510

• 

  Rev.com

  1717 W 6th St Austin, TX 78703-4773

• 

  Rev.com

  251 Kearny St Fl 8 San Francisco, CA 94108-4541

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/25/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint:I worked as a freelance subtitle translator for *** via Upwork. From May 30 to June 2, 2025, I completed a video translation project (Project ID: ****************, which required intensive work over a short period.The contract with ***, through Upwork, includes a 40-hour-per-week time cap. I exceeded this limit during the project, logging an additional 20.5 hours of overtimebringing my total for the week to over 60 hours.While I understand that Upwork contracts may limit weekly hours, there is a precedent for overtime approval: two years ago, I encountered a similar situation and ***&#**;s Upwork manager, *******, approved the overtime and ensured I was paid. Based on that experience, and due to a lack of recent work, I didnt pay close attention to the time cap this time.After I submitted the completed project, ******* informed me that I should not have accepted the project knowing it would exceed the limit, and advised me not to do so again. I accepted this feedback. However, I still believe I should be paid for the work I already completed and delivered in full.*** then terminated the Upwork contract unilaterally and left the additional hours unpaid. I understand their right to end a contract, but I did not violate any terms or behave unprofessionally. The work was completed as assigned and submitted on time.The unpaid hours amount to 20.5 hours, at $30/hour, which totals $615.I contacted *************** twice (including one support ticket), and also reached out twice via Upwork messaging. As of today, I have not received any response.I am respectfully requesting payment for the work I completed under the agreement. I am still open to resolving this matter privately and professionally. Additional information Project ID: Work Period: May 30 June 2, 2025Unpaid Hours: 20.5 hoursRate: $30/hourTotal Amount Owed: $615Contact Attempts: 2 via email, 2 via Upwork Yours faithfully

• Initial Complaint

  Date:04/01/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 27, 2025 at 12:33 PM Rev.com wrongfully deactivated my Captioning account for what they deem to be violation of their terms of service which I did not violate any of their terms of service, and for recent poor performance but my last 14 graded projects were all graded 5/5/5 perfect. They had no basis for this removal and refuse to acknowledge this and have not yet reactivated my account.

• Initial Complaint

  Date:12/13/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Aggressive fake account spam solicitation.For years this company has bombarded my phone requesting for ******* to review his policy. My name is not ******* and second I have never asked this company for a quote or signed up. This past month they greatly increased the frequency of harassment to multiple times a week. I text STOP and block their number only to get hit with another number to review *******s policy.I requested their customer service to stop all forms of solicitation, communication and marketing to my phone number.I can only imagine how they are harassing other Americans and getting away with it.A report to the *** is next. Then lawyers. This is insufferable and unacceptable behavior from a corporation.

• Initial Complaint

  Date:11/03/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/2 rev.com withdrew money from my checking account without my authorization.

• Initial Complaint

  Date:09/11/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company contacted me and told me that if I prepay for their services I will receive a discount on transcription services. So I prepaid for their services. Promptly upon using them, I realized that they didn't hire professional and skilled transcriptionists and the work being submitted was subpar.I contacted them to refund the unused portion of the money I'd prepaid for. On April 3rd, *************************** (customer support at *********************** told me they would issue me a refund of the over $700 UNUSED credit that I had. He said he had submit the request to a supervisor and it would be processed in a few days. Well, it has been months since the request was submit and no-one is responding to **** attempted to use their service again because I didn't want to lose my money. Yet again the transcription was awful and I contacted them again for my refund. They do not respond to emails. They do not answer phone calls. They told me the only way they can give me my refund is to close my account. I told them to close my account and give me my refund.They still owe me $612.00 that I was told would be refunded. I want my money back.

• Initial Complaint

  Date:02/09/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been working as an independent contractor doing closed captioning through Rev.com for a few months. This week Rev.com refused to pay the full amount I earned, citing a new policy that they imposed recently stating "unusable submissions" will not be paid. *** refused to pay me for a 55 min job I earned $49.50 on, 1/3 of the total I earned for the week. They deactivated my account.The job they refuse to pay for had very poor audio quality, intermittent with decent audio quality. It was a complex scientific lecture requiring research of multiple terms, by a professor *** strong British accent, at times interacting with students with the same accent. So long as the prof and/or student was near enough to the recording equipment, there was no problem transcribing the audio. HOWEVER, this prof seemed to be moving around the room, frequently out of range of the audio equipment making it IMPOSSIBLE to transcribe everything he was saying. As a result, I received a low score of 2 out of 5 on the "accuracy" category & 5 out of 5 on the alignment & formatting categories. Due to this low score, my account was deactivated and Rev refuses to pay the $49.50 I earned on this job, on which I spent 10 to 12 hours to complete AT LEAST. Multiple other jobs I did the same week were scored 5 out of 5 in every category except for one 4 out of 5 score in one category on one job. I also did another math lecture job for this same client, this same week, also 55 minutes in length, for which I received 5/5 scores in all categories.Attached are files showing pay earned (with one job not yet showing when I downloaded this that paid ~$6), example *****s re: scores on other jobs, Rev ***** stating account was deactivated, Rev ***** showing amount paid that DOES NOT INCLUDE the $49.50 job they are refusing to reimburse for.Rev needs to change this unfair & ambiguous new policy & allow ICs to correct issues on jobs INSTEAD of deactivating accounts & STIFFING ICs on the pay earned!