Business ProfileforStrava, Inc.

I enrolled in Strava to try a free month of service which still required a credit card entry. Prior to the end of the service I cancelled the subscription. Several months later I noticed I had been charged each month, for several months, on my credit card for a Strava subscription. I went online and could see that the system showed my account as having an active subscription and being charged. This was in October of 2023. I then reached out to support for assistance in having my account cancelled. ******************** support provided me instructions saying I would need to clear the cookies in my browser to resolve the issue. I followed the instructions, cancelled my subscription, and removed my credit card. This month, March of 2024, I noticed again that Strava had continued to charge my account. I went back into their web site to cancel my subscription, again removed my credit card information, and took a picture of the screen showing my account subscription as not active and no credit card associated. Strava does not send email, or any other type of notification, that a member is being charged. They also do not send notification when a subscription is being cancelled. Both notifications of monthly charges, and cancellations, are common business practices for online vendors. I am requesting a full refund for all money charged as I have never used the subscription services. I also would like an explanation how subscription services are being re-started once cancelled and how credit card information is being retained in their system when removed by a subscriber.