Reviews

Review Details

• Review fromMichael E

  Date: 07/28/2025

  1 star
  I paid $129 to PlushCare for an online doctor visit that was advertised to result in a weight loss medication prescription. Their website did not mention the cost of additional lab work needed to get approved.After completing the visit, I was informed that I would need to complete lab work at an additional cost before receiving any prescription. This is a clear example of misleading advertising and deceptive omission of essential information that involves additional costs. I have screenshots of their pricing page. Also, they want you to have an additional appointment after getting this lab work done, which would charge you an additional $129 for the cost.I feel scammed. Had I known there would be extra hidden steps and expenses, I would not have paid. I am requesting a full refund of $129 due to false advertising and failure to provide the service as described up front in the advertising process.

• Review fromChristian P

  Date: 07/26/2025

  1 star
  I made sure I was ready and availible for my appontmemt, the doc joined the meeting 10 minutes late. And durring our initial greeting of "hello, how are you" he than stated "I can't hear you" and left the chat. I didnt belive it at first so I waited 30 minutes for them to rejoin the chat, I recieved Nothing, no phone call, no email, nothing when all I needed was a refill on my asthma inhaler. Im furious that people think it is ok do disrespect someones time like that. I was also charged $150

• Review fromWilliam B

  Date: 07/26/2025

  1 star
  I had challenges connecting with doctors I had challenges filling prescriptions, and I had challenges with billing. There was also apparently a subscription fee, which was not clearly stated. This is a predatory business that does not care about patients or doctors.

• Review fromTAMMY F

  Date: 07/25/2025

  1 star
  I paid $129 for a single consult and $19.99/month for what was supposed to be a straightforward prescription refill. Ive been on a stable treatment plan for over a year with recent labs and no risk factors.The uneducated doctor said nothing during the appointment about any extra requirements but after they charged me, they refused to move forward unless I completed additional testing. This was never disclosed ********** a result, Ive been left without essential medication for days, with zero support, no communication, and no accountability. This is medical gatekeeping at its worst.PlushCares system is disorganized, their communication is nonexistent, and their policies feel deliberately hidden until its too late.This company is misleading, unprofessional, and not equipped to responsibly handle womens health. Im demanding a full refund and reporting the charge to my card provider.AVOID AT ALL COSTS.

• Review fromJennifer A

  Date: 06/03/2025

  1 star
  They scheduled me with a doctor in the other side of the country which is illegal. Doctors should not be providing care outside of their state. After my claim went through I was billed 960$. My insurance is a Pennsylvania insurance. How does it make sense to provide me with a California doctor. They even sent my quest referral to a Pennsylvania quest. They will do anything for money I guess.

• Review fromEsther B

  Date: 05/17/2025

  1 star
  I had a frustrating experience with this telehealth service. My call was abruptly disconnected, and instead of resolving the issue, they expected me to pay the copay again. I attempted to call back, but received no response. This is unacceptable and shows a lack of customer care. I will not be using this service again, and I urge others to consider more reliable options.

• Review fromWillmah O

  Date: 05/04/2025

  1 star
  This is what I emailed Plushcare, and they said Thanks for your feedback! While Im addressing my CONCERNS 1. 50/50 chance of seeing the doctor- if my plans for the appointment day were cancelled to make it to my appointment and you didnt see me I gotta **** it up and Just reschedule it!No compensation for the wasted time and the inconvenience that you caused to me and my day! No liability whatsoever! 2. Promised to have the same experience I would have in office visit, not true! you made the appointment that means you ll be seen! Specially when you have a big network of doctors you said! In an office visit wont charge you when you try to reschedule your appointment!! You charge $75 but when the doctor is late or never shows up, I wont be compensated for the inconvenience rather I would be offered my MONEY back!!! Obviously you ll give me my money back since you didnt provide any service! But what happened to the time I wasted??? The plans I cancelled? The unpaid day off that I took from work for me to have this appointment happens!!!? Who will compensate for all of this???? This is not a business this is a straight up SCAM! Thats the second time happening, I let it go the first time but this is not going to be well this time. Legal authorities have to have a look into this website. 3. Your customer service call center *****! Very unprofessional service! This old lady was literally yelling at me!! As like this is what we have go somewhere else if you dont like it!! This is not an acceptable customer service SPECIALLY in healthcare environment where patients want a peace of mind and good customer service to calm the person down! A lot of issues I have noticed in this website and no one is taking any responsibility to fix or help! 4. I also don't understand the footnote you guys have underneath each chat! Because it's either you're available 24/7 or whatever the schedule you set here 8-10 everyday or the 2-3 day response because it contradicts each other!

• Review fromShawnee C

  Date: 04/14/2025

  1 star
  Absolutely a scam!! They will charge you for absolutely everything. Just go to a walk in clinic or urgent care most likely less expensive.

• Review fromJessica N

  Date: 02/22/2025

  2 stars
  Poor experience with a doctor, and the monthly fee was a surprise that I only noticed when I googled PlushCare reviews after my Dr. **** went poorly.I made my appointment over the phone, and they did mention the cost of the appointment but conveniently neglected to disclose their monthly fee.Had PlushCare been up front about the fee (and the appt gone well), I'd have been ok with paying $20/month, but by not being upfront about it, trust was destroyed before it even had a moment to develop.

• Review fromakeva s

  Date: 02/07/2025

  1 star
  They are scammers. I have been getting the run around for weeks now. They are horrible to deal with