Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Tax Return Preparation

BOL Global, CPA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tax Return Preparation.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/04/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Complaint Summary:I have been a client of B.O.L. Global, **** for over 16 years. My tax filings and financial matters were handled exclusively by ************** a certified public accountant at the firm during that time. I recently learned that Mr. *** is no longer employed at B.O.L. Global, and I now have serious legal and financial questions regarding prior tax years that only he can properly address.Despite multiple requests, B.O.L. Global has refused to provide information about Mr. ***s new place of employmenteven though they have acknowledged knowing the name of the new business where he currently works. I also asked that they simply forward my contact information to Mr. *** so that he may choose to reach out to me directly. They declined that request as well.Details of the Complaint:This refusal obstructs my ability to obtain critical clarification and continuity of service on long-standing tax matters. As a client with over a decade of history with Mr. ***, I am entitled to seek assistance regarding complex and potentially time-sensitive financial issues that could have legal implications.The firms unwillingness to even forward a message to Mr. *** may be viewed as a failure to act in good faith and could potentially interfere with my ability to comply with IRS requirements or respond to future legal inquiries. Their actions are unprofessional, dismissive, and unnecessarily withholding.

    Business Response

    Date: 05/12/2025

    BOL has a saftey policy that states we do not share (current or former) employees personal information (private phone numbers, emails, addresses, etc.) unless the current/former employee gives consent. Mr. *** had not been working at *** for about six months when Mrs. ******* contacted our offices. Mrs. ****** called our offices demanding Mr. ***s contact and whereabouts. We kindly let her know that this was against our policy and we agreed to have her meet with an accountant that is employed by BOL to help her with her tax filing. She came to her scheduled appointment and took up our accountants time by screaming and threatening BOL because we would not break our policy. After about a week, we were given consent by Mr. *** to share his contact information with Mrs. ******* in which we reached out to her and shared the information she requested. That being said, this complaint should be removed because we upheld out policy and was able to forward his information to ************* satisfying this clients desired outcome.) 

    Let me know if you have any further questions. 

BOL Global, CPA is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.