Complaints

This profile includes complaints for KidsCasting.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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KidsCasting.com has 2 locations, listed below.

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  KidsCasting.com

  100 Pine St Ste 1925 San Francisco, CA 94111-5136

• 

  KidsCasting.com

  501 Silverside Rd Ste 306 Wilmington, DE 19809-1374

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/20/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for the $12 a month subscription and was charged $144. Once i noticed, i tried canceling. I was really interested in using this app. But turns out it was a scam to get money. I want my money back! And my daughters picture taken down!

  Business Response

  Date: 01/30/2023

  Dear Megan,
  
  
  We sincerely apologize for the inconvenience.
  
  
  KidsCasting makes every effort to ensure that new members are clear on all the fees and terms of our service. We also provide 10 days' right to cancel the contract for a full refund if any user decides this is not for them or changes their minds.
  
  
  Kidscasting.com offers multiple subscription options, such as; 12 months, 6 months, 3 months, or 1 month. You select the subscription's total cost and term. They are displayed on the checkout page, where you enter your payment information. According to our records, you chose a 12-months subscription plan and were billed for the annual subscription - $144.00 per year.
  
  
  We understand mistakes happen, and we issued you a full refund on 01/23/2023, the same day you requested. 
  
  
  If there is anything else we can do to assist, please let us know; that's why we are here.
  
  
  Our Member support is available by calling ************** (Mon-Fri 8 am-5 pm PST) or [email protected].
  
  
  Best regards,
  KidsCasting.*** Member Support

• Initial Complaint

  Date:01/17/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When charged for a full year, I simply requested a partial refund since my account had been inactive for over 10 months. I did not cancel before the date that I was charged for the full next year, so I asked to be prorated for a months charge. If the account has been inactive for 10 months, it seems unfair business practice to charge for another 12.

  Business Response

  Date: 01/26/2023

  Dear *****, 
  
  
  We sincerely apologize for the inconvenience.
  
  
  *********** makes every effort to ensure members are clear on all the fees and terms of our service. Your subscription was automatically renewed. To prevent unexpected or forgotten renewals, we notify all subscribers about upcoming renewals by email 7 days in advance. This email was sent to your address on file (attached). We apologize if you missed this email. 
  
  
  We understand mistakes happen, and we issued you a full refund on 01/24/2023, as you requested. It may take 1-3 days to post to your account. 
  
  
  Please let us know if there is anything else we can do to assist. Our Member support is available by calling ************** (Mon-Fri 8 am-5 pm PST) or **************************************.
  
  
  Kidscasting.com Support Team

• Initial Complaint

  Date:01/03/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up briefly but within the first couple days lost interest. I always had issues logging in, it seemed complicated to use, it sent an overwhelming amount of emails to my inbox, and none of the listings were near me. So I ended up never using this service. Within a week of it, I honestly forgot it entirely. Had no idea theres an annual charge for it. Problem is they sent so many automated emails that my email classified it as spam and I really just forgot about the entire site once I never saw the name of it pop up in emails again. Was not aware it was an annual subscription that I would be charged for. And if there were any emails warning me of this, they were in spam so I never saw them. Then today I get $108 withdrawn from my account and immediately search the name through my emails like what even is this charge? and within minutes figure out its this site I never used charging me for another year. This has happened to me only one time before, with newspapers.com years ago when my phone broke and the new one didnt have my payment calendar reminders on it, and they were so instantly helpful and reversed the charge since I wasnt using the service and reached out so promptly. I really thought that was the norm. Especially in a time like this when $100+ is so much to someone with small children right after Christmas. But in this case, when I contacted this service within 5 minutes of that charge notification explaining Ive never used the service and cancelled it and asking if I can be refunded since the 5 minute long membership between charge and cancellation was definitely not worth $108, they refused to reverse the payment.So all in all, I found it useless and a colossal waste of my money - at this point feels like highway robbery since I had to pay that much for a grand total of 5 minutes before cancellation. I know thats their ********* feel stupid for it. Just want to warn others that this can happen & its not worth the hassle

  Business Response

  Date: 01/12/2023

  Dear *********, 
  
  We sincerely apologize for the inconvenience.
  
  
  *********** makes every effort to ensure members are clear on all the fees and terms of our service. Your subscription was automatically renewed. To prevent unexpected or forgotten renewals, we notify all
  
  subscribers about upcoming renewals by email 7 days in advance. This email was sent to your address on file (attached). We apologize if you missed this email. 
  
  
  We understand mistakes happen, and we issued you a full refund on 01/03/2023, as you requested. It may take 1-3 days to post to your account. 
  
  
  Please let us know if there is anything else we can do to assist. Our Member support is available by calling ************** (Mon-Fri 8 am-5 pm PST) or [email protected].
  
  
  Best regards,
  
  *********** Member Support

• Initial Complaint

  Date:10/12/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just canceled my subscription because I thought I was able to pay 10$ a month. So I thought thats what I selected? But it charged me 120$ for the yearly plan which is what I didnt want. Can I get a refund

  Business Response

  Date: 10/16/2022

  Hello *******, 
  
  
  We sincerely apologize for the inconvenience. According to our records, you reached out to our member support team on the same day you subscribed, and we were able to void the charge (cancel the transaction) as you requested. You should not see any billing by our company! 
  
  
  *********** makes every effort to ensure new members are clear on all the fees and terms of our service. We also provide ************************************************************************************************** changes their minds. It is essential to understand that *********** offers multiple subscription options, such as; 12 months, 6 months, 3 months, or 1 month. The subscription's total cost and term are selected by you (user) and are displayed on the checkout page where you enter your payment information. According to our records, you chose a 12-months subscription plan and were billed for the annual subscription - $120 per year.
  
  
  Please let us know if there is anything else we can do to assist. Our Member support is at your convenience by calling ************** (Mon-Fri 8 am-5 pm PST) or [email protected].
  
  
  Best regards,
  *********** Member Support