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Find a Location

Gothic Garments has 1 locations, listed below.

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    Business ProfileforGothic Garments

    Tailor

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    This company offers speciality tailoring, monastic habits, clergy apparel, Liturgical vestments and gothic garments. They also design, make and sell medieval secular attire.

    Business Details

    Location of This Business
    391 Ellis Street, San Francisco, CA 94102
    BBB File Opened:
    9/28/2005
    Years in Business:
    34
    Business Started:
    1/1/1990
    Business Started Locally:
    1/1/1990
    Type of Entity:
    Sole Proprietorship
    Number of Employees:
    1
    Alternate Business Name
    • Monks and Nuns Habits
    • Monastery Garments
    Business Management
    • Mr. Paul Bernardino, Owner
    Contact Information

    Principal

    • Mr. Paul Bernardino, Owner

    Customer Contact

    • Mr. Paul Bernardino, Owner
    Additional Contact Information

    Phone Numbers

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/19/2023

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    I reached out to **** through his website to have a custom habit made in the style of the one worn by *************************** in The Nun's Story. I am living in *************** but had planned a trip back to the **. So in Nov 2022 I sent him a check for $400, which took so long to arrive that I was already in the US long before it was. He cashed the check mid-Dec, and at that point I needed it rushed so that I could bring it back with me at the end of Jan. So I got a money order for $60 to rush it. By the end of Jan he still wasn't done and said it should only take about 2 more weeks. Not ideal, but fine. My cousin would mail it to me. Every two weeks I checked in and every time, it was "two more weeks." He sent the ** back to me (to my cousin's address) but we couldn't get it refunded without me being there. So he said if we sent it back he would cash it and send the cash. So we mailed it back to him. Cut to **** when he finally said he was sending things, in two packages. My cousin received the habit, but no veil etc. And no money. We waited and I kept checking in, and finally expressed exasperation when he claimed that they had rush orders they prioritized. "Why are you ******* everybody else's orders and not mine?!" "Yours wasn't a rush order." "Yes it was! You just refunded me the $60 because you were late!" I kept sending emails and calling until I just got depressed with it all. A lawyer friend wrote a letter to him, and I'm looking into what to do next, because half a nun's habit is useless to me. I tried calling again last week but the number couldn't accept calls. My emails don't seem to make it through either. I either want the rest of what I paid for and a partial refund for the trouble and delay, or a full refund.

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Ramona R

    1 star

    04/09/2022

    I ordered a nuns habit in 2019, I never received the order. I lost $300 to Mr. *********** He lied and he made excuses. He's a scammer. Do NOT give any money to this man.

    Local BBB

    BBB serving the San Francisco Bay Area and Northern Coastal California

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