Complaints

This profile includes complaints for Spacer.com Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Spacer.com Inc

  PO Box 15676 San Francisco, CA 94115

• 

  Spacer.com Inc

  1015 Fillmore St San Francisco, CA 94115-4709

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I created a profile to sell my parking spot online. Someone purchased it for $500/month starting 7/9/25 under booking ID *****. I created a ****** account to provide bank information to have payments sent to, $375 owed after their fees. The booking was through 8/23 which would have been 2 months, $1,000 they collected from the ****** and $750 that was owed to **** have gone back and forth with ***** in their customer service via email and on the phone, she claims her supervisor is always on break and cannot be reached, that the issue is with Stripe Payments not Spacer, and then asked me my birthday and social security number to verify account details to release payment which I did not do. I have emailed in writing to cancel my account and delete my information, no payments were ever sent. Last week payments finally showed pending, as of today there is nothing in the history.

  Business Response

  Date: 08/11/2025

  Were sorry to hear that Mr. ******* experience with Spacer did not meet his expectations, and we appreciate the chance to clarify what happened with booking ID *****.
  When Mr. ****** listed his parking space for $500/month, the renters payment was processed through our secure payment partner, ******. ****** requires all hosts to complete a one-time identity verification before funds can be released, which includes providing the date of birth and last four digits of the Social Security number. This is a standard requirement for compliance and security purposes, and is not controlled by Spacer.
  Over the course of our phone and email communications, we explained that the payout was on hold because this verification step had not been completed in Stripe. While Mr. ****** initially believed the information had been submitted, our system continued to show it was missing. In our final discussion, he confirmed the details had not yet been entered.
  At Mr. ******* request, we canceled the booking and promptly issued a full refund of $1,000 to the renter. For security reasons, we do not recommend direct payments between renters and hosts, but once the refund was processed, the renter had the option to make a private arrangement with the host if they wished.
  Because the renters payment was returned in full, there are no remaining funds for Spacer to release. As requested, we have also closed Mr. ******* account and removed his information from our system.
  We understand this outcome was frustrating for Mr. ******* and we wish it could have been resolved differently. If at any time Mr. ****** decides to complete Stripes verification process for a future booking, we would be more than happy to work with him again and ensure a smooth payout experience.

  Customer Answer

  Date: 08/11/2025

   
  Complaint: 23727848
  
  I am rejecting this response because: Payment was owed 7/14. I did provide the necessary information to ******, I did not provide it to the Spacer representative over the phone. We went back and forth several times in which I was always told a manual payment has been submitted and nothing ever showed pending on my end. The statements from Spacer are accurate in requesting my account with them be cancelled due to inactivity and no progress, when they asked for my information directly is when I ended my attempts with them. On their recorded line you will hear ***** say youll be sent a link that allows me to take over and enter the account information for you, thats the only way I can help. Who would provide sensitive information like and continue to believe any proper action would be taken? I never told them to refund the renter, them returning the funds was their decision and should not impact the money owed to me. 
  
  Sincerely,
  
  **** ******

  Business Response

  Date: 08/12/2025

  We appreciate the opportunity to further clarify the events surrounding booking ID ***** in light of Mr. ******* recent statement.

  
  1. Payment Timeline & ****************************start="492" data-end="495"> **************** states that payment was owed on July 14, Spacer cannot issue any host payout until ****** our secure, regulated payment partner confirms that all identity verification requirements have been met. This process is mandated by ****** for compliance and security reasons, and it is not controlled or bypassable by Spacer staff.
  Our records show that, throughout the booking period, Stripes system continued to display Verification Required for Mr. ******* account. This status meant the date of birth and last four digits of the Social Security number still needed to be entered directly into Stripes secure portal.

  
  2. Submission of ******************************start="1180" data-end="1183"> We want to clarify that Spacer representatives do not request or collect Social Security numbers or other sensitive data verbally. The secure process involves sending a Stripe verification link, which the host completes directly in Stripes system. At no point did Spacer attempt to access Mr. ******* account or enter information on his behalf without authorization.

  
  3. Manual *************************start="1585" data-end="1588"> As a courtesy, Spacer did request a manual payment review from ******. However, ******* compliance team advised that the payout could not proceed without the required verification fields completed by the account holder. This requirement could not be overridden.

  
  4. Refund to the ***************start="1881" data-end="1884"> *************** indicated he no longer wished to proceed with Stripes verification process, the booking was canceled, and the renters payment was fully refunded. This ensured the funds were returned to the paying customer, as ****** cannot legally hold funds indefinitely without the ability to disburse them.
  We advised both parties that ****** does not recommend direct payments between renters and hosts for security reasons. However, since the refund was issued, the renter was free to make a private arrangement with Mr. ****** if they wished.

  
  5. Remaining **************start="2462" data-end="2465"> Because the renters payment was returned in full, no funds remain in Spacer or Stripes possession. Therefore, Spacer is not in a position to remit payment to Mr. ************* regret that Mr. ******* first experience with our platform was not a positive one. Our intent throughout this process was to follow legal requirements, protect sensitive information, and return funds to the original payer when payout was not possible.

  We regret that Mr. ******* first experience with our platform was not a positive one. Our intent throughout this process was to follow legal requirements, protect sensitive information, and return funds to the original payer when payout was not possible.

  Customer Answer

  Date: 08/13/2025

   
  Complaint: 23727848
  
  I am rejecting this response because I did provide Stripe my birthday and last 4 of my SSN - it would not let me complete the registration without doing that. Your note saying that you do not ask for information verbally, I was on your recorded line when ***** asked me to provide or for me to click a link that allowed her to enter information on my behalf, that is when I chose to connect with BBB. I emailed and called 7/16, 7/20, 7/22, 7/25, 7/28, 7/29, and 7/30 discussing why payment was delayed. It wasn't until 8/4 did ***** send a link to complete the Stripe profile, which I did, and then it was on 8/10 when ***** requested the verbal information to enter it for me. 
  
  Sincerely,
  
  **** ******

  Business Response

  Date: 08/15/2025

  We appreciate the opportunity to provide final clarification regarding booking ID *****.
  Refund Already Issued: The renters $1,000 payment has already been fully refunded. ****** does not hold these funds and therefore cannot release any payment to *********************************** Stripes compliance requirements prevented any payout from being processed. While Mr. ****** indicated he had submitted information, Stripes system continued to show the account as Verification Required throughout the booking. Without that step completed directly in ******, no payout was possible.
  Host Request to Close Account: During our last call, Mr. ****** advised that he did not wish to provide the requested verification details and instead asked us to close his account. Per his request, his profile was closed and his information removed.
  Final Outcome: Because the renter has already been refunded in full and the host account is closed, Spacer no longer holds any funds related to this booking and is unable to process any payment to Mr. ************* regret that this situation caused frustration. However, ****** acted in accordance with payment regulations, refunded the customer in full, and honored the hosts request to close his account.

  Customer Answer

  Date: 08/20/2025

   
  Complaint: 23727848
  
  I am rejecting this response because:

  Spacer has the ability to pay the funds owed to me, they are choosing not to, they could mail a check. ****** retains funds from all customers to run their business, so just because they refunded one renter doesnt mean they dont have funds to pay the spot owner. I refused to give Spacer my social security number over the phone and yes requested my account to be deleted because I was not comfortable continuing to do business with them.
  

  Should I open a separate BBB claim about Spacer requesting my SSN over the phone on a recorded line when they also asked to send me a link for them to take control of my computer and finish my Stripe payment account for me acknowledging you shouldnt have to do this? Or should I contact a lawyer to subpoena the recording and open a lawsuit? 

  Sincerely,
  
  **** ******

  Business Response

  Date: 08/21/2025

  We appreciate the opportunity to respond to Mr. ******* most recent remarks regarding booking ID *****.
  1. Funds *************************start="660" data-end="663"> The renters $1,000 payment was fully refunded once the booking was canceled. ****** does not hold these funds, and therefore there is no balance available to remit to Mr. ******* Because no funds remain in Spacers or Stripes possession, it is not possible to issue a check or alternative payout.
  2. ***************************************start="1002" data-end="1005"> As explained previously, ****** our secure payment provider requires hosts to complete identity verification (including date of birth and last four digits of SSN) within their system before any payout can be released. This is a regulatory requirement that Spacer cannot bypass. Without this step being completed successfully, ****** will not release payments under any circumstances.
  3. Sensitive ********************start="1424" data-end="1427"> We want to clarify that Spacer representatives do not request or collect Social Security numbers directly over the phone. The process for verification is handled exclusively through ******* secure portal. If there was any misunderstanding in how this was communicated, we regret the confusion, but Spacer does not have access to nor retain sensitive data such as Social Security numbers.
  4. Final *******************start="1842" data-end="1845"> Since the renter has been refunded in full, the host account has been closed at Mr. ******* request, and no funds remain in our possession, this matter is considered resolved on our end. If Mr. ****** wishes to continue renting his space in the future, we would welcome him back on the platform once Stripes verification requirements are completed.
  Spacer acted in good faith by following payment regulations, refunding the renter in full when a payout was not possible, and honoring the hosts request to close his account.

  Customer Answer

  Date: 08/22/2025

   
  Complaint: 23727848
  
  I am rejecting this response because:

  The response provided that "We want to clarify that Spacer representatives do not request or collect Social Security numbers directly over the phone." can be proven to be violated by the phone call from ***** from Spacer on 8/10/25 when she asked for mine over the phone on your recorded line. Please provide recording or transcript of that phone call.

  Again, regardless of refunds you have provided, Spacer has the ability as a business to make this right and you are choosing not to.

  Sincerely,
  
  **** ******

• Initial Complaint

  Date:12/27/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a parking space for over a year through Spacer.com without issue. On December 17 I was given a 30 days notice to vacate by the owner of the parking space. I received an email confirmation that the end of my reservation would be January 18. I received no further communication from Spacer. The owner of the parking space informed me that if I did not vacate his spot tonight (December 27) he would have me towed. I called Spacer and they said that the owner of the space had changed the end date to December 31. This is in breach of contract of the 30 days notice policy. And even if it was now December 31 in the system, tonight is December 27. I paid through the entire month of December. Spacer has done nothing to fix this, such a telling the space owner I have a right to stay until December 31 at minimum nor will they refund me for the days I am not able to use the space because I was forced to vacate under threat.

• Initial Complaint

  Date:11/04/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Spacer company is a joke and possibly a fraud as well I have ask them to remove my listing and they have not I received a booking just now. They are pathetic I also have not receive payment from a previous booking Im reporting it to the *********************

• Initial Complaint

  Date:07/23/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Spacer is like ****** for parking. I listed my extra parking space and somebody rented it through Spacer. Spacer sent me a text saying I would get $250/month, and confirmed that the renter had paid. I gave the rent a remote control to operate my garage and they have parked their car there now. However, Spacer has not paid me anything and its been about a month. I either want the $250/month payment or get the renter to move the car. I have contacted Spacer and no response.

• Initial Complaint

  Date:04/08/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a space through the spacer app for my boyfriend’s truck in *********** ***. I sent a request for a space and was sent a message by the owner of the space that they did not want to rent it out so far in advance.
  I received a cancellation confirmation email and began looking elsewhere. About ten hours later, I receive a new email saying that my reservation has been accepted, and I was no longer interested as my first request had been denied and I found another parking spot elsewhere.
  I reached out to the owner of the space, who denied stealing my money. I then went to the company and called them twice, emailed them twice, and was told both times that I would have my money back in two business days. During that time, I repeatedly received notifications from my bank that I didn’t have enough $ to cover my $275 Spacer reservation, so the company was trying to take money out my account, even after it was supposedly cancelled! The company took the $275 out of my account only after I had transferred funds to my checking to pay for my rent security deposit, which led to my housing payment being late as I not longer had enough to cover it. It has been two weeks and my reservation still stands and I have not received my money.

• Initial Complaint

  Date:04/26/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a parking space via spacer.com. On multiple occasions the space was unavailable, and so I reached out to spacer for a partial refund and resolution on March 31, 2023. They did not respond to the complaint on their website (I did receive an automatic email that the complaint was received). I tried to call but the phone number on their website is disconnected so I was unable to reach them via phone. The lack of available parking persisted so I then submitted a second complaint on April 26 again asking for a partial refund. Instead, they canceled my spot without asking me and did not refund me for the part of the month that I had already paid. I had already paid $420 for 1 month starting April 18, so would like to be refunded for at least 3/4 of the payment given that I cannot use the space now that they had cancelled it.