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Business Profile

Storage Units

Self Storage 1

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Self Storage 1's headquarters and its corporate-owned locations. To view all corporate locations, see

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Self Storage 1 has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:05/10/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed a lease for a 7 x 10 storage unit in September of 2021. When I signed up for the storage unit, I was given an introductory rate of half off the first three months. I knew that my subsequent months would be charged at the full rate of about $100 per month. Unfortunately, over the past two years, rent increases on the storage unit have occurred a few times and I am now being charged $195 (plus $8 insurance) a month. This would be okay if this was what they had to charge everybody (not receiving a promotional benefit), however, the price listed online for a 7 x 10 storage unit is currently $80 with an introductory rate for the first three months of $40. When I called the company, they said that since I signed that rent increases could happen at any time, I am stuck paying the $195 price. To me, this is a deceitful practice in which they increase peoples rates who are already there because they know the difficulty and cost of moving storage units to a new place. I am simply seeking the rate which theyve posted online of $80. I would also like a retroactive refund for the difference that Ive paid every month over $80 which is their non-discounted rate posted online. By my calculations, this would result in a refund of $2164.

    Self Storage 1 is NOT a BBB Accredited Business.

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