Business ProfileforStockpile Investment, Inc.

May 18th - May 23rd (2024)Amount paid (asset value they hold): $600 Account #********* Name: ************ This business committed to providing me a service (via mobile app) to invest in stocks and crypto. I redeemed 3 gift cards gifted to me from family members totaling $600. After much deliberation and several errors including having to "enable crypto" (never heard of this on any other financial services app) and getting several error messages such as "Something went wrong, please try again" (when trying to link bank account) I finally was able to redeem the gift cards after several days which is ridiculous for a mobile app experience.After redeeming the gift cards, I used them to buy crypto (ethereum) and then sold the crypto for United States Dollars in the amount of $600.After trying 3 different bank accounts over the course of a full week, I still haven't been able to withdraw my money. There's no excuse for this. The app gives you a way to add a card, but you can't withdraw funds to the card which is a common option for all other financial apps I've ever used. So what's the point of adding the card to the app?The business has a poor mobile app experience at best and doesn't provide users with other viable options to withdraw money. It was easy for to give them my money, but all of a sudden it's extremely difficult to withdraw my money which is a malpractice and deceitful.The business should either (1) troubleshoot the *** Integration with Plaid (the service they use to allow users to connect bank accounts) or (2) manually allow users to add a bank account using the routing and account numbers of the financial institution (I just solved their business problems in 2 secs).I've went back and forth communicating with this company for a full week trying to access my money and still can't access it. I'm requesting they send my money as soon as possible and reimburse me for wasted time.