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Business Profile

Solar Energy Contractors

Clearway Community Solar

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Solar Energy Contractors.

Important information

  • Customer Complaint:

    BBB’s business profile for Clearway Community Solar was created in July 2021.  A review of Clearway Community Solar complaints was completed in May 2025. Complaints concern the cancellation of services and the time period it takes to complete. 

    For information cancellation of service or any other questions BBB encourages consumers to review the link below for FAQ’s specifically enrolling with Clearway and If I don’t move, can I cancel my agreement. 

    https://www.clearwaycommunitysolar.com/frequently-asked-questions/

     

Complaints

Customer Complaints Summary

  • 91 total complaints in the last 3 years.
  • 16 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/16/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1. Company signed the contract on my behalf without my permission with copy and pasted signature and initials on the form dated 11/11/2021 2. information provided was misleading, was never told that payment will be needed for the solar credit and that everything would be free, and also told that I would receive a discount off my electric bill which has not been applied. And that I can cancel at any time.3. Reached out to clearway community solar for assistance to inform them I receive public/Fuel Assistance and was told that it was not their problem and that I am still obligated to pay anyway because I was under contract even though I did not sign any contract with them. 4. I am in good standing with my provider National Grid and yet I am still being charged by clearway community solar even though I have $$ credits with National Grid.5. I requested a cancellation on 7/18/2022 and was told that I would have to wait 6 - 8 months and possibly more because clearway community solar needed to find someone else to take over the contract which was never explained to me when I first asked about the cancellation to the REP. 6. the company is very misleading and untransparent. I feel that I am being extorted.

    Business Response

    Date: 09/02/2022

    Please see attached Clearways Response

  • Initial Complaint

    Date:08/12/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed a contract with a sales rep but was not given correct information. I was told Id be getting my service from this company, not that Id be entering a years longer contract for panels. I followed the steps to rescind my agreement using their notice of cancellation but have not received adequate confirmation on whether the contract is null and void.

    Business Response

    Date: 08/22/2022

    Please see attached Clearway's response.

Clearway Community Solar is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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