Social Media Marketing
Quizlet Inc.This business is NOT BBB Accredited.
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Complaints
Customer Complaints Summary
- 70 total complaints in the last 3 years.
- 39 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/19/2025
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Over the last 2 weeks Ive been receiving marketing emails from Quizlet like crazy. No matter how many times Ive clicked unsubscribe in the emails, they keep coming and quite frankly its annoying. Theres no help from the stupid chat bot on their *********** cant find a customer service email so this is my last resort. I just want the emails to stop. The email tied to the account is *******************************Business Response
Date: 07/23/2025
Dear BBB Representative,
Thank you for the opportunity to address the complaint filed by ***** *****.
After reviewing Megans account under the email ******************************** we were able to locate an account under the username idkmeg. We have unsubscribed ***** from receiving marketing emails going forward.
We appreciate the chance to clarify the situation and are committed to addressing any further concerns. Please dont hesitate to reach out if you require additional assistance.
Best regards,
****
Support Operations Manager
QuizletCustomer Answer
Date: 07/24/2025
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *****Initial Complaint
Date:07/16/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am filing a complaint against Quizlet as I have canceled my subscription a couple months ago yet I am still being billed. I have gone through every email account I have, and I have no record of having upgraded to the monthly plan on any other account. I am not receiving any billing updates for these recent transactions and I am left with no other options. All I want is to stop being billed.Business Response
Date: 07/21/2025
Dear BBB Representative,
Thank you for the opportunity to address the complaint filed by ***** **********.
***** reached out to our support team on Wednesday, July 16, to request that we disable auto-renewal for their Quizlet Plus subscription account. The account associated with their email address, noorkareem4, had auto-renew turned off on June 27th. We followed up again, asking for additional information to locate the correct account, and ***** responded on July 20th with the necessary information. We were able to identify an account associated with the username noorkareem4 and the email address ************************ We were able to turn auto-renew off for this account, and ***** will not be charged again going forward.
We appreciate the chance to clarify the situation and are committed to addressing any further concerns. Please dont hesitate to reach out if you require additional assistance.
Best regards,****
Support Operations Manager
QuizletInitial Complaint
Date:07/07/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was wringfully charged by quizlet because there was NO way to cancel. I have attached pictures that show my account and shows how you can not cancel without deleting the whole account. I just want to keep the free account. I expect a refund as I an unable to cancel the paid subscription. There directions are misleading and ** am unable to manage any subscritions other than to upgrade yet I was charged to my card.Business Response
Date: 07/08/2025
Dear BBB Representative,
Thank you for the opportunity to address the complaint filed by ********* M ********.
We can confirm that ********* reached out twice on Monday, July 7th, 2025, to have their Quizlet Plus subscription canceled. The email address they reached out on, ************************* is associated with the username cmdavidson2006, which is a free account. We responded to both contacts from ********* asking for additional information to locate the correct account tied to the ********************** Plus subscription. We have yet to receive a response from ********* on both contacts.
Based on the information provided in the BBB complaint, we were able to locate an account associated with the email address ************************************************ and the username cmdavidsonmadison. This account purchased a ********************** Plus Teacher subscription on July 6, 2025. We have refunded the full amount, $44.99, and have cancelled the subscription.
We appreciate the chance to clarify the situation and are committed to addressing any further concerns. Please dont hesitate to reach out if you require additional assistance.
Best regards,
****
Support Operations Manager
QuizletInitial Complaint
Date:06/22/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am filing a complaint against Quizlet for unresolved subscription charges totaling approximately $47.94 (monthly charges of $7.99 from 12/24 to 5/25). In 4/25, I noticed the charges on my bank account and contacted ********************** to cancel and request a refund. Despite providing the email address associated with the account, ********************** was unable to locate any paid subscription tied to my email. I was very confused so I let the matter be at this time and continued to research what else it could be on my end, since they told me the account associated was a free account. It was only after I couldnt find any other reasons for these charges and the charges continued, that I again I followed up in June and provided screenshots of the all charges, then they finally identified the account under my *********** sons name. I explained that the account had not been knowingly upgraded to a paid plan and had not been used for premium features. I also emphasized that I had reached out in good faith in April, but they failed to identify the account delayed resolution. Despite this, Quizlet refused a refund, citing delayed response from me and terms of service, which my underage child apparently agreed to. Their supervisor justified this referencing COPPA, stating that 13-year-olds can consent to terms. This is not only extremely poor customer service, but unfair billing practice. Their support teams failure to identify the account prolonged the issue. They also refused to issue a partial refund for the months that followed my first contact. They dont even apologize for the mishandling on April 26. That prolonged the charges to continue. And on a personal level the tone and demeanor of the supervisors emails were dismissive. This lack of accountability speaks volumes of their company values and customer service practices. I am seeking a refund for the subscription charges from 4/25-6/25, or ideally from 12/24-6/25, when the subscription was active but not knowingly used or authorized.Business Response
Date: 06/25/2025
Dear BBB Representative,
Thank you for the opportunity to address the complaint filed by ******* ******.
We can confirm that ******* reached out on April 26, 2025, to cancel an account associated with their payment method. We responded immediately to ask for additional information to locate the correct account, but received no response. On June 17th, ******* reached back out and provided additional information that allowed us to locate an account linked to the email ***************************************************.
After reviewing the information, we refunded the charges from ****** **** and June. We have also canceled the subscription to avoid any future charges.
We appreciate the chance to clarify the situation and are committed to addressing any further concerns. Please dont hesitate to reach out if you require additional assistance.
Best regards,
****
Support Operations Manager
QuizletInitial Complaint
Date:06/15/2025
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have contacted quizlet to cancel my subscription but am still getting billed. I have used all my email accounts but cant log in with any of them. I would like to stop getting billed. The customer service phone number listed on my monthly bill does not workBusiness Response
Date: 06/18/2025
Dear BBB Representative,
Thank you for the opportunity to address the complaint filed by ****** ****.
After reviewing the information provided by ******, we have no record of receiving any support contacts. Using the billing zip code and name, we were able to locate an account under the username soccerfan_101 associated with ************************* We have turned off auto-renew for the Quizlet Plus subscription, and ****** will not be charged again.
We appreciate the chance to clarify the situation and are committed to addressing any further concerns. Please dont hesitate to reach out if you require additional assistance.
Best regards,
****
Support Operations Manager
QuizletInitial Complaint
Date:05/26/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Im trying to cancel the Quizlet plus subscription because Im paying for it but I dont have access to it because its on my wifes laptop Quizlet plus account. She blocked me on everything and basically left me Her email is ************************ The last transaction I had was May 6, 2025 Last four of my debit card is 7987 I just want it canceled on her account so I can basically use my account and pay for itBusiness Response
Date: 05/28/2025
Dear BBB Representative,
Thank you for the opportunity to address the complaint filed by Barron Cross.
Using the information provided by ******, we were able to locate an account under the username Gamerfoxypower and the email ************************* We have turned auto-renew off for their Quizlet Plus subscription. It will expire on June 6, 2025. The card ending in 7987 will not be charged again.
We appreciate the chance to clarify the situation and are committed to addressing any further concerns. Please dont hesitate to reach out if you require additional assistance.
Best regards,
****
Support Operations Manager
QuizletInitial Complaint
Date:05/22/2025
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Quizlet offers a "Family Plan" for their services for purchase and at the behest of my two *****ren I signed up for a plan for $35.99. At no point did I see an option for how many people were included in the family plan, I only saw an option for whether or not or I was a teacher.After payment and registration I was able to add one of my *****ren to the plan but when I tried to add my second ***** I did not see an option for this.I emailed customer service to inquire and they replied that my sole option after the initial order was to purchase a second family plan for $35.99.I am not given the option the cancel this plan and try again from scratch and I am not given an option to redo my registration and add a second *****Business Response
Date: 05/28/2025
Dear BBB Representative,
Thank you for the opportunity to address the complaint filed by *** *******.
*** contacted our support team under the impression that one family plan license would cover both of their children. After reviewing the situation, we clarified that each child requires an individual license. *** then requested a refund for their recent single-license family plan purchase.
As a gesture of goodwill, we have issued a full refund to ***.
We appreciate the chance to clarify the situation and are committed to addressing any further concerns. Please dont hesitate to reach out if you require additional assistance.
Best regards,
****
Support Operations Manager
QuizletInitial Complaint
Date:05/14/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They are charging **** near $40 **** dollars for a plus account or upgrade of account that I dont have. The only way to contact them is through their help center. Once there, its an automated chat. The chat tells you, that you have to get on the internet to find the actual contact number. One online, it still directs you back to the site for chatting through this automated system. It is of no help and I have no idea how to get this charge refunded or stopped! I havent been getting charged! I dont even use it and I never upgrade! Its proof of that on the account.Business Response
Date: 05/19/2025
Dear BBB Representative,
Thank you for the opportunity to address the complaint filed by ******* *****.
On Thursday, May 15th, we reached out to Dequala to receive additional information in order to find the correct account. Dequala responded shortly after and we were able to locate an account under the username dequala_marshall and the email ******************* We have refunded the full amount to the original payment method and have turned off the Quizlet Plus subscription.
We appreciate the opportunity to clarify this matter and remain committed to resolving any further concerns. Please let us know if additional assistance is needed.
Best regards,
****
Support Operations Manager
QuizletInitial Complaint
Date:05/07/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In 2023, I attempted to cancel the quizlet account online. I was unsuccessful. I sent a letter and did not receive a reply. They continue to charge me an annual fee, I don't want the service, and there is no way to cancel. I sent a letter this year again confirming that I want the account canceled. I have not received a reply.Business Response
Date: 05/09/2025
Dear BBB Representative,
Thank you for the opportunity to address the complaint filed by ***** ******.
We can confirm that in 2023, ***** sent us a letter to cancel their subscription. On Jul 27, 2023, we sent an email to ********************** asking for additional information to locate the correct account. We never received a response.
After receiving this BBB message, we have located an account under the username Irene_Blough and the email address **********************. We have turned off the auto-renew for this account, and ***** will not be charged again when the subscription ends on May 22nd, 2025.
We appreciate the opportunity to clarify this matter and remain committed to resolving any further concerns. Please let us know if additional assistance is needed.
Best regards,
**** ******
Support Operations Manager
QuizletInitial Complaint
Date:05/01/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Been trying since march 2024 to cancel subscript and quizlet continues to bill me. I even tried canceling through Rocket Money and they still refused to cancel may subscription. I've tried editing my card number by adding an old old, and that didn't work. There's no number that I can call them on, etc.Business Response
Date: 05/02/2025
Dear BBB Representative,
Thank you for the opportunity to address the complaint filed by ********* *. York.
********* contacted us on Thursday, May 1st, regarding an issue with turning off auto-renewal for their subscription under the email ******************************** and the username georgette_york. We were experiencing a temporary outage at the time, but this was promptly resolved. We followed up with ********* to confirm that the issue was resolved and they proceeded to turn off auto-renew, and the subscription will not renew once it expires.
After reviewing our records with all the information provided, we did not find any other contacts from *********, apart from the inquiry on May 1st.
We appreciate the opportunity to clarify this matter and remain committed to resolving any further concerns. Please let us know if additional assistance is needed.
Best regards,
****
Support Operations Manager
Quizlet
Quizlet Inc. is NOT a BBB Accredited Business.
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