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Business Profile

Social Media Marketing

Doximity

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Social Media Marketing.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/16/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ************************** continuously emails me regarding a ********** am not a ** and this is not my name) at some point in 2024 I reached out and asked for removal of my email. I cannot find the email now but they told me they removed it. I am still receiving emails as of the end of January 2025. This is extremely concerning and with the the other similar complaints I am seeing and the fact that this is related to doctors, healthcare, and privacy is terrifying. Not only should my email ACTUALLY be removed they need to change their practices because at this point they just sound like they are stealing our information.Please do better.

    Business Response

    Date: 02/18/2025

    We have removed / opted out the email ******************************* from our system.

    I looked and did not see this email in our Support system, but clearly ********* is not Dr. *************** of our emails have the 'unsubscribe' option in accordance to the spam laws.

     

    We will never email ******************************* again.  It has been purged from the system.

    Thank you.

  • Initial Complaint

    Date:01/28/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    However, I want to let you know that I reviewed my email and the reply is not there.

    I will give ****** some time as explained.

    Thank you
    Sincerely,

    ******** *******

    Business Response

    Date: 01/29/2025

    Hello,

    We did receive a request from ******** ******* via the email address:   **********************************

    It came into our support ticket system on Jan 20 at 8:38 am.  We replied to her 3 hours later on Jan 20 at 11:30 am reporting we would remove her details from our system.

    We do not see any other communication from anyone named ******** ******* or from the email ********************************** in our system at all.

    Let us know if you have any questions.

    Thank you.

  • Initial Complaint

    Date:06/03/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

    Business Response

    Date: 06/04/2024

    We are sorry we made a mistake and somehow linked this person's email to the profile for **************** profile.

    We have removed the email ***************** from our system completely and passed this to any Vendors we work with to ensure none of them will ever send an email to this account again.

    It was an honest mistake.  Clearly this person is not ****************.

    Thank you.

  • Initial Complaint

    Date:02/28/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     
    Complaint: 19515034

    I am rejecting this response because:this complaint has nothing to do with agreements with other agencies to feature physicians. Doximity sent Doximity messages to other Doximity users using the Doximity systems in a way that to the recipient appeared as if they were coming directly from me. In fact I only found out because a friend replied to the message (ie ME) confused about why she was getting a spam message from me that was unusually formal. This is unacceptable. Additionally, I have requested multiple times to receive a list of who received messages and this has not been provided. I have also requested this if my employer, but this is information Doximity should absolutely have as it was sent in their system. An email that looks like a spam message less than 24 hours (which by the way had no option to decline/refuse) is not adequate. This kind of unapproved communication can be damaging to my reputation in a small community where I know many of my peers personally. To do this Doximity should need my consent, not the consent of my employer. I did not see this type of consent in your terms of use. Impersonating a physician is illegal let alone unethical. Other social media resources do not just spam other users FROM their account. There is no reason for Doximity to believe they are above this and I suggest they consult with their lawyers regarding their terms of use and unethical (and possibly illegal) practices. 

    Sincerely,


    *******************************

    Business Response

    Date: 03/23/2023

    Thank you for bringing this to our attention. We have been in communication with you regarding this matter. In summary you were selected as a Featured Physician by your organization. As per our agreement with your organization, they are responsible for communicating the process to their Featured Physicians. Doximity sent you a message the day before the Featured Physician campaign launched. However, we understand that you may not have seen this message. As you know, our team has reached out to your organization to share this discrepancy and prevent this from happening in the future. 

    If there is anything else we can do to help, regarding this matter or any other, please let us know.

    Best Regards,
    Doximity Support

    Business Response

    Date: 03/29/2023

    Thank you for your response and for providing additional information about your concerns. We understand why it is concerning that your organization did not inform you. We have previously provided details on the occurrence you mentioned, and once again, we would like to assure you that we have informed your organization about this issue to prevent it from happening in the future. We are unable to provide you with the list of recipients that you have requested. We understand that this may be disappointing.

    We appreciate your feedback and will be taking it into account. 

    If there is anything else we can do to help, regarding this matter or any other, please let us know.

    Best Regards,
    Doximity Support

Doximity is NOT a BBB Accredited Business.

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