About

Local BBB:

BBB serving the San Francisco Bay Area and Northern Coastal California

BBB File Opened:

12/7/2009

Business Started:

3/1/2004

Business Started Locally:

3/1/2004

Business Incorporated:

3/20/2019

Type of Entity:

Corporation

Alternate Names:

https://www.goldenhorizontravel.com/

Golden Horizon Travel

Business Management:

Mr. Nelly Young, Vice President/Co-Owner

Number of Employees:

10

Licensing information

• Golden Horizon Travel Inc. is a fully licensed and insured business, available for review through the Public Utilities Commission, the Secretary of State of California, US DOT, CHP, and state funds, among other regulatory bodies. We are also commercially insured and hold various other licenses, ensuring the highest standards of safety and reliability for our clients.

Additional Information

Payment methods

• American Express
• Apple Pay
• Debit Card
• Discover
• Google Wallet
• MasterCard
• PayPal
• Visa
• Credit Card
• Zelle
• Invoice

Golden Horizon Travel LLC accepts all major credit cards including Master Card, Visa, Discover, American Express, Debit Cards, Euro Cards, and “Cartes Bleues.”

We also accept wire transfers from tour operators and travel agents. Please note that some foreign credit cards may be subject to additional fees due to the currency conversion and credit card-associated transaction fees. We also accept PayPal and some Chinese and Japanese credit cards as well with specific terms of use. When you accept to allow the process of your payment on our website, you understand and accept our terms and conditions, rates and tour prices posted online and the currency conversation fees and that the transaction will be charged for the full amount. You may not dispute these charges under any circumstances after you submit your order on our website. We assume no responsibility for no-shows and incorrect address or pick-up location provided by our customers.

When transaction is declined, your own bank may hold on this required amount for few days but that doesn’t mean you have been charged. All transactions are between you and whatever you enter on the website that is out of our control. We will however do our best to clarify any misunderstanding in this regard.

 

Merchant Receipt and Tour Confirmation

Your debit or credit card will be charged immediately after confirming your purchase on our website. You will receive an automated email with the merchant receipt confirming your purchase; however, you will not receive an email or notice from Golden Horizon Travel if your PayPal, debit or credit card declines. If your card declines, you will need to resubmit a new reservation with a different card and please ensure that billing address and zip code match your credit card and bank account (statement). A second email will be sent to you once payment has been processed and accepted. Please note that all reservations are subject to availability even if it is approved. All refunds and/or voided transactions are subject to the above "refund fees" and may take up to 5 to 10 business days before your funds are transferred back into your account.

Declined Credit Cards and Returned Transactions

Please note that if your transaction is declined, you will not receive any email or notice from Golden Horizon Travel. Please resubmit your reservation with a different credit card and ensure that you enter in the correct billing address and zip code that is associated with the credit card you are providing.

http://goldenhorizontravel.com/terms-conditions.php

Refund and Exchange Policy

Listed below are Golden Horizon Travel's Terms and Conditions, including our reservation, refund and cancellation policy: 

Our Cancellation and Refund Policy:
Online SECURE Booking, Receipt and Method of Payment
Tour Confirmation and Tour Vouchers
Responsibility and Tour Change Liability
High Risk Activities and Tours:
Website Disclaimer
General Terms and Miscellaneous

I. Reservation and Cancellation Policy
91% of the total amount will be refunded if the tour is canceled at least 15 days prior to the scheduled tour (or the date of the tour or service) 9% covers the required transaction fees; that’s 4.5 % per transaction(booking is one transaction and refunding is a second transaction)
50% of the total amount will be refunded if the tour is canceled at least 7 business days prior to the scheduled tour or service.

15% of the total amount will be refunded if the tour is canceled at least 5 business days prior to the scheduled tour (week-ends and holidays don’t count).
0% of the total amount will be refunded if the tour is canceled 4 business days or less prior to the day of the scheduled tour or service. This includes no-shows. (Week-ends and holidays don’t count).

Refund Fees: There is a charge for each transaction when wanting a refund. This charge will vary from 4.5% to 7.9% per transaction depending on the type of credit card you used to make the transaction and the country where the credit card was issued. This charge covers the credit card transaction fees that your credit card company charged Golden Horizon Travel when you made the reservation on our website and includes the required merchant processing fees associated with your credit card company. This policy applies on all refunds as well, regardless of the amount or the date of the refund.
All overnight tours (with or without hotel accommodations) require at least a 19-day advance notice of cancellation to Golden Horizon Travel. All sales are final for last-minute booking (defined as made within 0-4 business days prior to the scheduled tour.)
Click  on these links(urls) to learn more:

http://goldenhorizontravel.com/terms-conditions.php

http://goldenhorizontravel.com/privacy-policy.php

http://www.goldenhorizontravel.com/index.php

Other Resources

California Attorney General / Seller Of Travel
300 S Spring St
Los Angeles CA 90013
Phone Number: (213) 269-6564
Fax Number: (213) 897-8846
http://oag.ca.gov/travel

California Public Utilities Commission
505 Van Ness Ave 2nd Fl
San Francisco CA 94102
Phone Number: 415.703.2782
Fax Number: 415.703.1758
http://consumers.cpuc.ca.gov/default.aspx

Business Categories

Sightseeing Tours, Travel Agency, Tour Operators, Travel Services