Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/06/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Well I finally was able to land a job through the business ,just right before I was suppose to go to the task they apparently cancel my shift without any explained,so I am not very happy

  Business Response

  Date: 09/07/2024

  Hi ****** and ******,
  
  Thank you for reaching out, and for giving us the chance to respond to this complaint.
  
  To give context, the Wonolo app is an on-demand staffing app where businesses, called Requestors, can post jobs, and job seekers, we refer to as Wonoloers, can accept jobs. ********************** is considered as a Wonoloer.
  
  When a Wonoloer accepts a job on the Wonolo platform, it initiates the onboarding process for the Wonoloer.
  
  Upon checking, *************************** job on September 6, 2024 was canceled because his onboarding is not yet complete. The job requires his onboarding process to complete before the job's start time. In his case, his onboarding needs additional identity verification information from him to finish processing. 
  
  The relevant team that handles this type of concern has sent him a separate communication in order for him to move forward and complete his onboarding on the platform. Due to security reasons, we are unable to upload any additional requirements on Wonoloers behalf, so this needs to be done by the individual themselves.
  
  Please note that the onboarding process typically take up to 72 hours, but sometimes weeks or longer, to complete once the Wonoloer has submitted the required information.
  
  We recommend that ************************* responds to the email communication we sent him separately in order to move forward with his concern.
  
  Let us know if you have any other questions.
  
  Regards,
  The Wonolo Support Team

• Initial Complaint

  Date:08/02/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cant not do work for Wonolo because they are unethically trying to collect money from me. Im not a w2 employee. I can not legally charged under hours when independent contracting and jobs are accepted under amount.

  Business Response

  Date: 08/03/2024

  Hi ****** and team,
  

  I hope all is well. This is *** from Wonolos Support Team.
  

  Upon reviewing ************************* records with us, I confirmed that we effectively explained the details of the $8.14 negative balance he incurred via case ********.
  

  To provide context, a job he completed in the past was initially approved with longer work hours than what was actually performed based on the Customers records. This led to the initial payment he received being adjusted to match the correct work hours.
  

  The job was also posted with ample details to set expectations for Wonoloers that pay will be based on actual hours worked.
  

  We encourage ****** to respond to our Support team via case ******** (or via ********************************** directly) with strong proof of his claims so we may revisit the details and, hopefully, reverse the negative balance he incurred. 
  

  Thank you for bringing this to our attention.
  

  Regards,

  The Wonolo Support Team

  
  

  Customer Answer

  Date: 08/03/2024

   
  Complaint: 22083060
  
  I am rejecting this response because: it violates independent contracting law and it was incorrect on hours recorded. I have 0belief that there is any integrity in ***. He and Wonolo are completely barred from future jobs from here on out. I do not participate in theft attempts and am not a W2 employees and legally Im not due HR minute mistakes.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 08/05/2024

  Hi BBB Team,
  
  We're sorry that this issue may not have been resolved the way ******* expected it to be.  As noted in our initial response, we already explained in details the cause of the $8.14 negative balance he incurred on his account via case ********.
  
  Further, ******** Wonolo account has been deactivated per his request. As a result, he will no longer be able to accept jobs through the Wonolo App. 
  
  Following our Terms of Use (**********************************************) and Acceptable Use Policy (www.wonolo.com/acceptable-use-policy), this deactivation is not eligible for appeal or further review.
  
  Thank you for providing us with an opportunity to respond. 
  
  Best,
  The Wonolo Support Team
  

  Customer Answer

  Date: 08/06/2024

   
  Complaint: 22083060
  
  I am rejecting this response because: Ill never agree to this but I will agree with deletion in 3years. By the way the guy is lying his teeth. I never asked for just deactivation I asked for deletion. Cuz thats what their lies and dishonesty deserve.deletion. If they refuse to delete in 3years I will have to take further action. They dont need to keep anything cuz I will never work for their thieving dishonest selves ever again.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 08/09/2024

  Hi BBB Team,
  
  We have no additional info we can provide regarding Mr. ****** claim. Again, we're sorry that this issue may not have been resolved the way he expected it to be. As noted in our previous responses, we already explained in detail the cause of the $8.14 negative balance he incurred on his account under case ********.
  
  Further, ******* Feltss Wonolo account has been deactivated per his request. As a result, he will no longer be able to accept jobs through the Wonolo App. 
  
  Following our Terms of Use (**********************************************) and Acceptable Use Policy (www.wonolo.com/acceptable-use-policy), this deactivation is not eligible for appeal or further review.
  
  Thank you for providing us with an opportunity to respond. 
  
  Best,
  The Wonolo Support Team

  Customer Answer

  Date: 08/09/2024

   
  Complaint: 22083060
  
  I am rejecting this response because: I said I wanted it deleted not deactivated. And it is an unlawful lame attempt at collection under fraudulent pretenses. I want to be deleted from Wonolo. Not deactivated. They have 3yrs to delete all activity. Or I will be pressing charges against Wonolo for everything. They act like they are the only game in town. Like we in *********** need them. They have 3yrs to do what I said and delete my account. I dont feel comfortable with criminals having any information and thats what Wonolo hired. Criminals.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 08/12/2024

  Hello BBB Team,

  Thank you for informing us of this review. Wonolo reviewed ****************** request and informed him of its decision in accordance with Wonolo's Privacy Policy (************************************************) and applicable law.

  Let us know if you have any other questions.

  Regards, 
  The Wonolo Support Team
  

  
  

• Initial Complaint

  Date:07/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unable to access account via App. After communication via email it was not in a timely manner and could possibly cause a restriction placed on my account where I can't accept any further jobs. **************** is no longer responding and I still cannot access my account.

  Business Response

  Date: 07/07/2024

  Hi ****** and team,

  I hope all is well. This is *** from Wonolo Support. Sorry to hear about the trouble and I will do my best to help.

  I found ******************************* account and I can confirm that she has full access to the app. She can start accepting posted jobs whenever she is ready.

  It also looks like the last communication we sent out to her was back in November 17, 2023 via ticket ********, where **** from team assisted her in completing her account onboarding. We have not received a response or a new ticket from ********* since then. Her account has also been fully onboarded since November 24, 2023.
  

  For any login concerns, I recommend the following actions:
  

  - Make sure to log in using the email address connected to your Wonolo account
  - Perform a password reset 
  

  When the password reset is performed, she should receive an email with instructions on how to reset her password. It would also be best to check her junk or spam folders if the email is not received within a few minutes ***** the email as not spam, once able). 

  If the login issue will remain after the suggested actions above, we recommend reaching out to our Support team directly via ********************************** with a screenshot of any error or screen she is getting stuck at, and we would be happy to look into the issue further. Our email correspondence is available 24/7.
  Thank you for letting us know about this feedback and we will be on the lookout for any outreach coming from *********, from this point forward.
  
  Regards,
  

  The Wonolo Support Team
  

  
  

• Initial Complaint

  Date:04/23/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 17th I requested that Wonolo delete my personal information sense I signed up in 2019 however I have never used the app to obtain work assignments nor received any payments from this app. I have already been victim of Identity Theft before and I am currently taking control of my personal information. This my personal information and I have right to request that information be deleted. This is a violation of The Privacy Act 1974 and I rescind in contracts since I never used their services.

  Business Response

  Date: 05/02/2024

  Hello BBB Team,

  Thank you for informing us of this review. Wonolo reviewed ******************** request and informed her of its decision in accordance with Wonolo's Privacy Policy and applicable law.

   Let us know if you have any other questions.

  Regards, 

  The Wonolo Support Team

  
  

• Initial Complaint

  Date:04/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business owes me travel time and I was racially profiled by Wonolo. My name is ***********************. She used me being intoxicated as an excuse because I was black and closed my account.

  Business Response

  Date: 04/23/2024

  Hello BBB Team,

  Thank you for informing us of this review.

   To give context, the Wonolo app is an on-demand staffing app where businesses, called Requestors, can post jobs, and job seekers, we refer to as Wonoloers, can accept jobs. **************** is considered as a Wonoloer.

   We believe all Wonoloers deserve a respectful and safe job environment, as outlined in our Equality Policy (*************************************************) and Terms of Use (**********************************************). 

   We received a feedback that *********************** allegedly exhibited aggressive behavior leading the Requestor to think that he may have been under the influence. 

   His account was deactivated in violation of Wonolos Terms of Use and Acceptable Use Policy. We arrived at this decision after presenting him an opportunity to respond to the feedback we received, and following a review of the information available to us.

   Let us know if you have any other questions.

  The Wonolo Support Team

  Customer Answer

  Date: 04/23/2024

   
  Complaint: 21612409
  
  I am rejecting this response because:

  The business sent me to go to the site for work. I arrive there and ran into their black workers, and they sent me to the "so called boss" and drove me to him. There was no alcohol or any drug on me taken, which is a racist remark because I don't do drugs. Once I arrived to the job, they canceled my shift, and you can see the face if the person who picks the job, the picture. So when I asked about my job, the requestor said he picked someone 10 minutes from the start time of the job. The man got nasty with me when I brought up my travel time, after he said he already picked someone, telling me to get lost before he call the cops. I told him to drive me out of his parking lot because I didn't ask to be there. I was driven by his workers because he wanted to speak to me. I told Wonolo that they canceled me, and my reason and they just told me they wasn't going to pay me for my travel time. All I asked was for my travel time, and that don't want to give it to me because I was black. Instead, they are discriminating me by saying I asked for money, when I asked for the travel time the requester lied about, because that was the deal for my arrival being that they canceled my shift as I arrived. Now I could've clicked it and arrived there and clicked it back and scammed them like people do, but this time they scammed me, because I was black. The man got racist with me in a fighting stance after I asked about my travel time. He didn't record a thing so how can wonolo go about their decision on my behalf, if they don't have a phone number or set up cameras backing their employees. 
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 04/30/2024

  Hi BBB Team,
  
  We're sorry that this issue may not have been resolved the way ***** expected it to be.  As noted in our initial response, Romels Wonolo account was deactivated permanently due to unprofessional behavior reported by the Requestor and our Trust and safety advocate in violation of Wonolos Terms of Use (**********************************************) and Acceptable Use Policy (www.wonolo.com/acceptable-use-policy). 
  
   Thank you for providing us with an opportunity to respond. 

  Regards,

  The Wonolo Support Team

• Initial Complaint

  Date:04/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wonolo apparently decided to terminate me and accused me of having multiple accounts not only is this a judgment of character but it is also a allegation of a false narrative it all started because my number was being used by another account that I was not aware of when I first signed up for wonolo I had requested to change over my email multiple times I still have the messages from 2019 of members of wonolo accusing me of having another account when in fact it was noted that it was a error on their end and the other account had already been deleted according to wonolo and it was rectified until a few days ago I had been working on the platform since 2016 I have been accused of giving false information when Im fact wonolo did not do its due diligence they claimed to have investigated my account however if this were true they would see that I never signed up for another account nor did I mislead or lie about who I was I had 2 jobs lined up before my account was suspended and because of the loss of opportunity I have suffered and because of this I will be contacting my lawyer to seek litigation and liability on wonolo for these false allegations and loss wages my lawyer has also reached out to wonolo in hopes to resolve this but ultimately I will do whats best for myself and my family I did not want things to end this way but I am left with no choice I will not have my integrity challenged nor will I allow a company to create a false narrative around my name until this situation is resolved wonolo will be held responsible I have worked for this company since 2016 as a loyal member of wonolo I am saddened that they would choose to go about things this way but I will do whatever it takes to clear my name even if I must file a lawsuit

  Business Response

  Date: 04/08/2024

  Hello ******, 

  Thank you for informing us of this review. 

  ************************************* Wonolo account was deactivated because he created a duplicate account in violation of Wonolos Terms of Use and Acceptable Use Policy. We arrived at this decision following a review of the information available to us.

  Let us know if you have any other questions.
  

  Thank you! 
  The Wonoloer Support Group
  

  Customer Answer

  Date: 04/09/2024

   
  Complaint: 21534555
  
  I am rejecting this response because: I DID NOT create another account and will be taking legal action from this point on due to loss wages and pain suffering as well as false accusations/claims I have more proof that I will save for court proceedings 
  
  Sincerely,
  
  ***********************************

  Business Response

  Date: 04/11/2024

  Hi BBB Team,

  We're sorry that this issue may not have been resolved the way ********* expected it to be.  As noted in our initial response, ********** Wonolo account was deactivated because he created a duplicate account in violation of Wonolos Terms of Use (**********************************************) and Acceptable Use Policy (www.wonolo.com/acceptable-use-policy). 

   Thank you for providing us with an opportunity to respond. 

   

  Best,
  
  The Wonolo Support Team

• Initial Complaint

  Date:03/09/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Wonolo on several occasions in regards to someone using my Wonolo account. I have sent proof of who I am and I can't get a response only to contact the authorities. I want the account closed someone is working under my social security number. I can't even access my account because someone changed all my information. Right before I couldn't access my account my picture was changed to a male photo. I am a female. I don't understand that you are a staffing agent without customer service.

  Business Response

  Date: 03/10/2024

  Hi ****** and ********,

  Were sorry to hear about the issue with ********* Wonolo account.

  We checked our records and saw that ******** have submitted 3 support tickets where we responded and requested for account verification for security purposes since she reached out using an email address thats not linked to her account. 

  In line with that, our Trust & Safety Team have sent her an email and informed her that due to the report of a possible takeover of her Wonolo account, we are retaining the suspension of her account permanently.

  Along with this, if she believes that someone else tampered with her account without her permission, we suggest that she should file a police report for identity theft and notify all platforms or institutions that *** be impacted by this information breach.

  Feel free to reach out if you have any questions.

  Best,

  Wonolo Customer Support

  
  

  Customer Answer

  Date: 03/10/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:01/27/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** hires people thru an app for w2 work witch i worked one day and have not seen a ***** yet.

  Business Response

  Date: 01/28/2024

  Hi ******,
  

  I hope all is well. And thank you bringing this matter to our attention.
  

  After reviewing our records thoroughly, we found that *************************** payment for the W2 job he completed on January 2 has already been processed on January 10. He should be able to view his paystub and download his check payment through the Payments section of the app. We also recommend downloading the latest version of the app, should have any trouble doing this.
  

  The check is in an electronic format, and can be processed in fewer steps as some banks would only require the image of the check to be submitted on their banks portal as deposits. Also, note that W2 job payments are finalized every Wednesday of the week. Each payment cycle consists of jobs completed between Sunday and Saturday, and payments are sent by Friday of the following week
  

  It also looks like ***** is yet to reach out to our Support team to report this issue. For any future concerns, we recommend that he reach out to us through our Support team email which is ************************************.
  

  Rest assured that we will do our best to resolve any reported issue as soon as possible.
  

  Thanks again and have a great day!
  

  Regards,

  The Wonolo Support Team

  Customer Answer

  Date: 02/04/2024

   
  Complaint: 21209941
  
  I am rejecting this response because:
  Have not seen a ***** yet from wolono inc

  
  Sincerely,
  
  *************************

  Business Response

  Date: 02/06/2024

  Hi ****** and *****,

  Were sorry to hear that ***** has not receive his payment yet for his completed job at ******** - SoCal W2 on January 2, 2024.

  We recently reached out to him via email - case ID ********. As mentioned in the email, we've attempted to deposit the payment to his bank on January 12, however, we were unsuccessful and this can be caused by providing a closed or incorrect bank account or routing number. This resulted in issuing a downloadable check instead. Downloadable checks are electronic checks that can be printed and presented to the bank for deposit. The instructions on how to download the check has been provided to him via email.
  

  As an alternative, if he wants to change his payment method instead of downloading his check, we can also send him a link to a direct deposit authorization form so he can correct his bank account and we can attempt to re-deposit his payment to the corrected account.

  Lastly, as previously mentioned, he can direct any job or payment concerns to ************************************ for quicker issue resolution via email.

  If you have any other questions, please let us know.

  Thank you,
  The Wonoloer Support Team

  
  

• Initial Complaint

  Date:01/15/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a job assignment for Wonolo Sunday January 14, **** to deliver pizza for Pap *****. I completed my assignment and Wonolo refuses to pay me per my contract.

  Business Response

  Date: 01/16/2024

  Hi ******,
  

  Thank you for letting us know about this complaint.
  

  Upon reviewing our records, we found that our Support team is already in contact with *********************************** regarding his January 14 job. 
  It appears that this job has been marked as a no-show, and weve sent an email to ****** via case ******** to ask for the needed details so we can reach out to the relevant team and help verify his attendance. Once his attendance has been verified, his payment will start to process.
  

  Rest assured that we will do our best to assist with this issue, and we recommend that ****** should keep in touch with our Support team via the case number mentioned above to help expedite the process.
  

  Thank you and please let us know if we can assist with anything else.

  Regards,

  The Wonolo Support Team

  
  

• Initial Complaint

  Date:12/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is refusing to pay me for work Ive done after contacting support repeatedly I still have not received my payout. The Wonolo company is VERY POORLY RUN AND YOU CANNOT GET AHOKD IF ANYONE. WHERE IS MY MONEY?WHERE IS MY MONEY?WHERE IS MY MONEY?WHERE IS MY MONEY?WHERE IS MY MONEY?WHERE IS MY MONEY?

  Business Response

  Date: 12/19/2023

  Hi ******,
  
  I hope all is well. 
  
  Thank you for letting us know about Lyras payment concern. 
  
  We were able to coordinate this issue with our payment provider and we were informed that her payment was initially sent to a closed account.

  We immediately informed Lyra of this detail through a support, case as well as provided her the instructions to update her payment account, to help expedite the payment posting.
  

  We were able to get her confirmation that her account has been updated and as of yesterday, December 18, her payment has been restarted and is already on its way to her updated account, subject to her banks posting terms and hours.
  

  Rest assured that timely payments for Wonoloers are among our top priorities, and we spare no effort for this type of issue.
  
  We apologize for any trouble this issue may have caused and please fo let us know if we can help with anything else.

   

  Regards,

  The Wonolo Support Team

  
  

  Customer Answer

  Date: 12/20/2023

   
  Complaint: 21018224
  
  I am rejecting this response because:

  I was told Wonolo changed payment provider not that my money was sent to a closed account. So thats a lie from Wonolo.

  And then I was sent a 14 digit trace ID when it should have been 16 digits long for my bank to locate it. 

  my paycheck was late causing me to receive an eviction notice and I have reported this to ****** labor commission  because the lie you just told is unprofessional and pathetic. 

  
  Sincerely,
  
  L A

  Business Response

  Date: 12/22/2023

  Hi ****** and Lyra,

  We understand Lyras concern about her payments.

  Our records show that Lyra reached out to us on December 7 and informed us that her paycheck was sent to the wrong card that has been closed out.

  We responded to her on December 8 and informed her that if she registered an incorrect direct deposit account for her payments, she need to fill out a new direct deposit authorization form to update her payment method. 

  Furthermore, the trace ID is a ******** number. Weve provided her a 14-digit number and she just need to add a zero at the start of the numbers to make it 15 digits. Apologies for the confusion this has caused her.

  Lastly, we've connected with our payment processor and expedited the processing of her payment, and we can confirm the successful deposit of the payment to her account on Dec. 18. This was communicated to her via email on Dec. 19.

  If you have any further questions or concerns, please let us know.

  Best,

  The Wonolo Support Team