Reviews

Review Details

• Review fromJennifer G

  Date: 10/26/2024

  1 star
  This company is harassing me. I am seeking this company to stop harassing me or I will File charges and civil and criminal court.
  

  Unison

  Date: 10/28/2024

  After reviewing your message, it seems there may have been some confusion. Based on the details you provided, it appears that your experience may involve a different company with a name similar to ours. We want to assure you that we are not associated with that business.We hope this clears up any misunderstanding, and wed be grateful if you could update or remove the review to reflect this clarification. If you need anything else, were happy to help!

• Review fromDennis A

  Date: 08/09/2024

  1 star
  WARNING!!! Run, Run away as fast as you possibly can! This company is beyond a PREDATORY lender, they lie, cheat, and steal hard-earned money. This company is worse than a hard-money lender and laughs all the way to the bank. In June of 2019, I needed a HELOC and somehow was introduced to this organization, as I look back, probably the single biggest mistake I have ever made in my life. The rep was new and used her boss for most discussions. I should have seen the BIG RED flag when Unison denied the appraisal they had done, it came in at approximately $825K and her boss would only accept $665, but because I needed the cash to consolidate, they took full advantage and essentially raped me with pressure. I am fuming right now and ready to have a full blow seizure, I just sold my house and I am reviewing the payout and seriously so sick to my stomach. My $44K loan in June of ****************** $152,999 out of my proceeds. CORRECT this is not a typo. $152,966 a 71% gain. This place is a total scam and should be shut down. If there is ever any legal action against this company I will be first in line.
  

  Unison

  Date: 08/26/2024

  At Unison we are invested in customer feedback, so we thank you for taking the time to leave this review. One thing that is important to note is that Unisons equity sharing agreements are not loansand as such, homeowners dont make monthly payments, and there is no interest. Instead, we invest in a percentage of your homes future change of value and Unison only shares in a percentage of the equity that is created after the agreement. If your home depreciates in value (something neither of us wants), then we share in that loss. If, on the other hand, your home price has appreciated significantly since the start of the agreement then both you and Unison share in that appreciation. This is one of the biggest aspects of the equity sharing agreement that differs from a loan, and we have a thorough customer education process involving multiple steps to ensure that any potential homeowner partners are familiar with the product. The customer education process also explains exactly how the Unison agreement is different from a HELOC or any other kind of mortgage loan product. There are also multiple steps in the closing process, in particular so that homeowners do not feel pressured, and are able to completely read and understand the agreement. We also encourage them to ask questions and share the terms with their families and any financial advisors they may have. At Unison we aim to provide homeowners with access to their equity via flexible alternatives that differ from traditional debt products, and work very hard to ensure customers understand how its *********************** work. Its important to us that our homeowner partners choose to work with us not because of pressure, but because the agreements are the best fit for their financial needs.

• Review fromMichael W

  Date: 06/03/2024

  1 star
  My experience at Unison has not been what I was told or expected. I put a lot of thought into if I would work them and I decided to move forward in the application. My goal was to use the funds for a business opportunity. I took all steps they requested in the application and spoke with a representative to make sure I was providing and doing all that they needed. They assured me that as long as I did what they requested they could provide funds in under a couple of weeks. To make a long story short. It has been two and half months since I have been given any indication on if I am approved or not. Their communication states that it only takes up to three business days to get a final approval. Each time I have asked my rep for an update he just kept pushing the date out on when they would have an approval. My last communication I wanted to know why my experience has been so different then what they have communicated. He let me know that they only have so much funds available each month and that I will need to wait another month to get an answer. So, if you decided to look into this company you need to know that they may speak to you but may not even have the money to do a deal with you. Not a good look in my opinion.
  

  Unison

  Date: 06/07/2024

  Were sorry to hear about the frustration you experienced during your application process. Unfortunately, it can be difficult to estimate precise timelines when it comes to funding homeowners, as many aspects of the proceedings are out of our control. For example, as your account executive noted, when there is extremely high demand for our equity sharing agreements, the sheer volume of applications can cause delay. Communication and transparency are important to us, so your feedback on this topic is extremely valuable, as we desire to set realistic expectations for our potential homeowner partners. Thank you for taking the time to leave a review.

• Review fromAli Z

  Date: 03/28/2024

  1 star
  They take advantage of your desperation and dont disclose all the details before you sign. Since 2019 when I fell victim to their BS, every time Ive called Ive spoken to a different person because the person that did handle my case no longer works there. 62% ownership is what I gave to them to give me $130K for a $2M home in 20 yrs. Do the math. Yes, stupid me cause I lost my job at the time and I was desperate and they took advantage. And they share in your loss?? BS. Cause they want their original investment if the market tanks. How is a secured investment sharing then loss? Also forget about refinancing because no bank today will touch your loan with a ten foot pole. And their list of lenders are all brokers that work with big banks, which again will not do a loan with unison as a lien holder. They are a smart, sophisticated predatory lender (not a loan). Period. I lost my only asset in ****************. Hopefully Ill win the lotto one day and all of it will go into putting them out of business to save others from their crimes. Stay away from Unison and other scum like them.
  

  Unison

  Date: 04/03/2024

  Hello there, thank you for your review. We take all customer feedback very seriously. ********************** only participates in a percentage of the equity that is created after the agreement, and the percentage varies on a sliding scale depending on the financial transaction that the customer chooses. ********************** also provides all customers an extremely thorough customer education, review, and disclosure process to ensure all customers understand the transaction and are given the opportunity to ask questions from Unison and/or to discuss their agreement with outside advisors. We are sorry you are also having a difficult time refinancing. Although we try to keep an updated list of lenders who have worked with Unison homeowners in the past, the market is always changing and there is no guarantee that lender guidelines will remain static. If a customer plans to refinance, we also recommend that homeowners do so before taking out a Unison equity sharing agreement. We invite you to reach out to our **************** Team with any further questions on this topic if you have not done so already.

• Review fromMary B

  Date: 02/08/2024

  5 stars
  Excellent service quick and reliable very friendly staff, do what they said that they would do, completed before the expected time frame help came to ** on a timely manner and very appreciated.Thank you, Unison.
  

  Unison

  Date: 02/09/2024

  We're so thrilled to hear about your positive experience! Thank you for taking the time to leave this review; our team greatly values feedback from our homeowners.

• Review fromAlbert C

  Date: 02/06/2024

  5 stars
  I was a little hesitant at first, but this was the best decision Ive made financially in a long time. Be sure to read your contract in depth and get assistance if needed to entirely understand what youre getting in to. The process was easy and the contacts were friendly and responsive. Highly recommend.
  

  Unison

  Date: 02/07/2024

  Thank you for your feedback! We know that partnering with us is a big decision, and so we absolutely encourage our potential homeowners to read and reread all educational materialsincluding their contractsthoroughly, and to run them by a trusted advisor, too. Were so glad to hear that youve had a positive experience with our team, and that weve been able to help you on your path to financial wellness!

• Review fromJason K

  Date: 02/06/2024

  5 stars
  Unison has been super easy to work with and made the process simple and accommodating. It was very impressive how quickly everything was settled. Thank you!
  

  Unison

  Date: 02/07/2024

  We appreciate you taking the time to leave us a review! Thank you for letting us know that our team has provided such a positive experienceespecially regarding our willingness to accommodate. Accessibility is one of our core values when it comes to our homeowners!

• Review fromKerry W

  Date: 09/07/2023

  1 star
  I just got turned down TODAY. I have 95% equity in a home where 3 houses were sold THIS YEAR. the comps I gave were from other houses- my neighborhood- similar size. Unison said all 3 comps were insufficient. after wasting my time for 4 months after reading the other reviews maybe its a good thing I was turned down
  

  Unison

  Date: 09/12/2023

  Hi *****,Thank you for providing your feedback. We understand you are frustrated with the results of the appraisal. Unison utilizes a 3rd party licensed appraisal management company who selects an independently licensed appraiser. However, some appraisals return a value in which Unison is unable to invest in. If you would like more details about the appraisal report, please contact us directly at *********************************** and we would be happy to assist you further.Best,The Unison Team

• Review fromKristie C

  Date: 08/04/2023

  1 star
  If I could give a - negative score I would.. it's real simple.. if you want to keep yourself out of quicksand then stay away from Unison .. for a small investment on their part, you'll soon loose all your equity... they make it almost impossible to refinance or buy them out.. as they increasingly pillage all your equity.
  

  Unison

  Date: 08/08/2023

  Hi *******,We're sorry to hear about your experience with us. We do want to reiterate that Unison does perform a thorough informative review with all our customers throughout the application process and provides all customers with written materials. When an offer letter is presented to an applicant, all contractual policies are disclosed, including any fees, the original appraised value of your property, the investor percentage, and the amount that will be funded to you. Unison also requires customers to sign the Unison agreement itself at closing and provides them a copy of the agreement for their records. If you have any other concerns or questions, please feel free to contact our Homeowner Partnerships team.

• Review fromRichard P

  Date: 07/18/2023

  1 star
  To begin with the appraisal on my home was too low and inaccurate. When I notified both the appraiser and Unison that they did not mention that the home had the hot water, heating and range all powered by natural gas they declined to do anything about it. In fact the appraiser they assigned the work to did not even return my emails. The funding as promised was TWO months later than they stated date range they gave me leaving me on the hook to pay interest on credit card payments that I was planning to pay off. The even larger issue is the fine print in the loan that states that the "shares" of the home they are paying for will triple to a number of shares at the end of the loan so that they own a much larger percent of your house then they originally paid for. So they are not only getting the profit in the increase value of your home but also the larger percent of shares they take. I mentioned this "gotcha" regarding the increase in number of shares to the Unison representee and she stated basically sorry but that's the contract you signed. The contract was very ambiguous on that issue. In addition the 3.9% fees are way too high.
  

  Unison

  Date: 07/31/2023

  Hello There! Thank you for bringing your concerns to our attention. Unison provides a thorough informative review with all our customews throughout the application process. Unison provides all customers, including you, with written materials on at least three occasions prior to consummation that walk through the details of the Unison agreement: the Program Guide, Program Knowledge Review, and detailed Offer Letter. Unison also requires customers to sign the Unison agreement itself at closing and provides them a copy of the agreement for their records. Appraisals are independent licensed and was selected by a licensed appraisal management company which further helps to insure the appraisal is unbiased. If there is any disagreement about the appraisal there are options given to the applicant. We understand the frustration with the funding delay, however, there have been numerous communications that Unison provides regarding this. With that being said, Unison will also never advise an applicant to stop any payments to their obligations. When an offer letter is presented to an applicant, all contractual policies are disclosed, including any fees, the original appraised value of your property, the investor percentage, and the amount that will be funded to you. If you have any other concerns or questions, please feel free to contact our Homeowner Partnerships team.