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Business Profile

Real Estate Development

Bridge Housing Corporation

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/27/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bridge does not provide safe housing. Sounds ricochet and amplify at ************ in ********, ** because there is no sound dampening between units or floors. Bridge does not enforce rules against prohibited conduct and they ignore landlord obligations as stated in the lease agreement.Bridge selected a unit for me next to known violence and did not disclose this before I signed the lease. Police reports confirm they allowed the violence to continue and let a male m********* in a common area. Amplified instrument practice was also allowed at all hours. The maintenance mgr and asst entered units illegally, taking items and leaving disturbing gifts. (Fingerprints, photos.) Bridge refuses to fix faulty installations: bathtub surface and floor plank adhesive. (Photos.) They allowed garbage to pile up and forced roaches & flying insects that bite into my home three times. (Photos.) Bridge has rejected two Demand Letters from me pleading for mercy.In August 2022, Bridge waited to cash my rent check until payment was past due, charged a late fee, and then refused to refund it. The ledger shows they still hold checks, but now I get receipts when I pay. In December 2022, Bridge refused my rent payment and then took me to court for nonpayment. The case was dismissed.In March 2021, Bridge began 24/7 unit renovationpreventing tenants from sleeping for more than an hour or two at a time. (Audio.) At first, Bridge blamed it on a tenant they refused to stop; later, they gaslighted me. (Emails.) Sleep deprivation can be fatal and residents at ************ have limited choices due to poverty. So Bridge was confident they could get away with it. And for 2.5 years, they did.Recently, I discovered Bridge was causing the all-night disturbances and I confronted leadership in an email. (Onsite mgr, regional mgr, VP of property mgmt, president, and general counsel). The overnight construction stopped.This week, Bridge raised my rent.

Bridge Housing Corporation is NOT a BBB Accredited Business.

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