Reviews

Review Details

• Review fromyasheka w

  Date: 06/27/2024

  1 star
  The manager **** from Keen.com displays terrible customer service. I spoke with him today regarding a billing issue. He keep telling me not to repeat myself and was really insulting. The way I was treated makes me not want to use the site every again. The previous agent was excellent. **** is very disrespect and snotty. **************** is not the industry for him.

  Ingenio, LLC.

  Date: 07/10/2024

  We are very sorry to hear about this experience. When you contact our Customer Support team regarding a concern, it is important to us that you feel respected and listened to. We assure you that we are committed to providing excellent customer service, and we apologize that this experience did not meet that standard. If you still need assistance with your billing issue, please contact us directly at **************** and we would be happy to assist you.

• Review fromDonald M

  Date: 08/31/2023

  1 star
  The latest scam by **** involves they're mandating a $10 minimum payment where you only need to add a few dollars to complete your call. They tell you they'll refund the difference .... in 3 to 5 business days? I don't think so. A perfect analogy here would be you going into a store to buy something that's only $2.99 but the cashier says you have to shell out $10 no matter what. What would you do?

  Ingenio, LLC.

  Date: 09/01/2023

  We are happy to address this customer's concerns related to ****'s $10.00 minimum deposit amount. It is important to note that, despite how the fee is described by the customer, this minimum is not new and has in fact been in place for several years. Because advisors on Keen charge $1.99/minute at minimum, this deposit amount equates to five minutes of talk time with an advisor at most, which is considered a short conversation. As the customer indicated, unused funds that have been deposited and not used are always eligible for a refund. We do allow 3-5 business days for a refund to post back to the customer's account, however the refund is processed right away on our end and often posts back to an account sooner. It is common to allow 3-5 business days for an electronic transfer of funds to complete.

• Review fromEllie D

  Date: 03/20/2023

  1 star
  I have added money to my Keen account and did not show up in my account at all. I have disputed with PayPal, but PayPal closed without response from Keen.com. I contacted **** about this dispute and claimed that I disputed the charge with my financial institution and blocked me from interacting again. It is not my fault that they mishandled my funds, but I blocked their email address from contacting me again and if they caused me additional problems, I will press charges. They are thieves.

  Ingenio, LLC.

  Date: 03/31/2023

  Hello, we're very sorry to hear about the experience you are reporting. Our records indicate that the funds added to your account were used to purchase services on our site, and it was your chargeback which initiated the closure of your account. Please know that our Customer Support team is always happy to go over transaction details with you, should there be any confusion. When using Keen, a history of your transaction details is available to view within your account, dating back over one year.

• Review fromAdvisor A

  Date: 03/11/2023

  1 star
  As an advisor on Keen I promise you that is one place you should never go. Clients and advisors both are ruled with an iron fist. Doesn't matter what rating you get you're going to get cursed. Whether you believe in it or not they do do it they cast curses on anyone and everyone so that you will be required to call. The rules only apply to certain advisors. They manipulate the meaning of words and such to benefit their own agendas. An example of this is their classification of their advisors. They insist beyond a shadow of a doubt that the advisors are independent business owners yet they have a specific set of requirements laid out for them and write them a **** which legally that's an at-will employ. And that's the nicest thing they will do to you. If you read the complaints you can see that they relish in psychological abuse. Once you make that first $1.99 call or free 3 minutes calls you will start noticing things going wrong in your life that had never gone wrong in your life before. And that's to get you to call back. They own most American psychic sites so getting away from them is not going to be easy. Go to ingenio.com scroll to the bottom and you will see all the psychic sites they own. Their goal is to create an addiction. And then keep you feeding them. Recently they started targeting a different class of people who can't really afford to have an addiction like this. And it's basically because the people that can afford it have caught on. No matter how much money you spend there they are never going to say thank you. They are never going to allow an advisor to truly help you. And the small print you agree to never have legal representation. When you see an advisor who doesn't understand why they've been deleted it's because they help someone and it would not be to the company's advantage to tell them why. Most but not all of the advisors are good people who do their best. There is nothing fair about their playfair team.

  Ingenio, LLC.

  Date: 03/13/2023

  Hi there, we're so sorry to hear that you're unhappy with ****. You are correct that advisors on Keen are running their own businesses; **** tax forms are generally issued to independent contractors. As a company and brand, we certainly do not want users to hurt themselves while using Keen, such as by spending money they don't have. As advisors are running their own businesses, we do not coach them on how to interact with their clients. Although there is no specific set of requirements that advisors are required to follow when providing advice, all users on Keen agree to follow ****'s User Agreement and its subsections when joining the platform. The safety of our users is very important to us. If you believe that an advisor is behaving in a way that would go against ****'s User Agreement, please use our Customer Support form (*******************************************) to send a message to our Play Fair team.

• Review fromPatricia C

  Date: 02/20/2023

  1 star
  Some of the readers on Keen Psychics have less then zero respect for customer privacy. I have had a delicate circumstances involving white collar criminal predators--predators who also hack online information. They were contacting people that I was in contact with or transacting business with via hacking (aka spying). They would tell these people BS stories so that the people they approached from spying on me would divulge information to them about me. While if someone came to me with something like that, I would not participate and in the minimum notify authorities; however, some people have either little sense and/or they want to feel important and will use any circumstance to do so. Bottom line, little to no respect for others' privacy, big concern for this type of business.

  Ingenio, LLC.

  Date: 03/13/2023

  Hi there, we're sorry to hear about the experience you are reporting. Our records indicate that a somewhat similar issue was reported by you to our ************** team in February 2023 and that the claims could not be verified. A subsection of Keen's User Agreement indicates that users should not provide legal advice or predictions to other users, thus advisors on Keen would generally be unable to advise on the situation you are describing. We take the privacy of our users extremely seriously. Our ************** team is committed to investigating violations of ****'s policies and will take action against violating behavior as needed. Should you still need to report a **************-related issue, please reach out to our Play Fair team through Keen's Customer Support form (*******************************************).