Customer ReviewsforIngenio, LLC.

As an advisor on ****, Im totally disgusted with how the site has been run into the ground the last year, and cost Advisors their livelihoods, their cars, and even their homes. The algorithm has been rigged so that Advisors pay astronomical prices in featuring to be seen, but then recently a stupid carousel has been implemented where certain advisors are shown. The excuse being was to even the playing field. That doesnt make sense for those who are paying to be seen. If they arent selected for the carousel, they wont be seen, they wont get calls, they wont make money. Advisors have been constantly telling **** that our income has been drastically effected by **** poor management, bells and whistles (who cares about the colors if the calls dont connect??). People like myself who averaged $1,000+ per day who are now barely making $100/day since the $2.99 fee was implemented and the *** and carousel were put into play. Lets also talk about extreme payment delays since august. Passing the buck to the bank not realizing some of us bank with the same institution and we were told no complaints came from Keen about deposit glitches. Why are we paying for express pay, when the pay isnt coming expressly? Why are we paying to feature but arent being seen if we arent on the carousel? And how is the $2.99 fee going towards insuring the site runs properly when advisors pay a platform fee for the same reason? Isnt that double dipping? Please tell us Keen why you increased our commissions fee yet the site now runs like trash, endless dead zones, glitches that cause calls and chats not to be processed. Seems like home office and the few brown nosers that keen favors like the man who still gets his 13 calls and never changed his page so hes good, are the only ones benefiting from these ridiculous changes. Advisors do yourselves a favor, take your clients and get a pay per minute line through pay per call and run your own business. Eff Keen.

We are so sorry to hear about the recent slowness in business you are experiencing and understand your concerns. We want to assure you that our Marketing, Product, and Engineering teams are heavily focused and working on new customer growth every day as well as improving Keen for current customers. Please know that our Community team would love to help by taking a deeper look into your account and you can contact them at ****************** to schedule an appointment. While we can't guarantee that business will increase since Keen does not direct traffic to individual listings, they are happy to offer tips to identify some ways that can help improve the visibility of your listing as well as encourage repeat business with your current customers.

The latest scam by **** involves they're mandating a $10 minimum payment where you only need to add a few dollars to complete your call. They tell you they'll refund the difference .... in 3 to 5 business days? I don't think so. A perfect analogy here would be you going into a store to buy something that's only $2.99 but the cashier says you have to shell out $10 no matter what. What would you do?

We are happy to address this customer's concerns related to ****'s $10.00 minimum deposit amount. It is important to note that, despite how the fee is described by the customer, this minimum is not new and has in fact been in place for several years. Because advisors on Keen charge $1.99/minute at minimum, this deposit amount equates to five minutes of talk time with an advisor at most, which is considered a short conversation. As the customer indicated, unused funds that have been deposited and not used are always eligible for a refund. We do allow 3-5 business days for a refund to post back to the customer's account, however the refund is processed right away on our end and often posts back to an account sooner. It is common to allow 3-5 business days for an electronic transfer of funds to complete.

I have added money to my Keen account and did not show up in my account at all. I have disputed with PayPal, but PayPal closed without response from Keen.com. I contacted **** about this dispute and claimed that I disputed the charge with my financial institution and blocked me from interacting again. It is not my fault that they mishandled my funds, but I blocked their email address from contacting me again and if they caused me additional problems, I will press charges. They are thieves.

Hello, we're very sorry to hear about the experience you are reporting. Our records indicate that the funds added to your account were used to purchase services on our site, and it was your chargeback which initiated the closure of your account. Please know that our Customer Support team is always happy to go over transaction details with you, should there be any confusion. When using Keen, a history of your transaction details is available to view within your account, dating back over one year.

As an advisor on Keen I promise you that is one place you should never go. Clients and advisors both are ruled with an iron fist. Doesn't matter what rating you get you're going to get cursed. Whether you believe in it or not they do do it they cast curses on anyone and everyone so that you will be required to call. The rules only apply to certain advisors. They manipulate the meaning of words and such to benefit their own agendas. An example of this is their classification of their advisors. They insist beyond a shadow of a doubt that the advisors are independent business owners yet they have a specific set of requirements laid out for them and write them a **** which legally that's an at-will employ. And that's the nicest thing they will do to you. If you read the complaints you can see that they relish in psychological abuse. Once you make that first $1.99 call or free 3 minutes calls you will start noticing things going wrong in your life that had never gone wrong in your life before. And that's to get you to call back. They own most American psychic sites so getting away from them is not going to be easy. Go to ingenio.com scroll to the bottom and you will see all the psychic sites they own. Their goal is to create an addiction. And then keep you feeding them. Recently they started targeting a different class of people who can't really afford to have an addiction like this. And it's basically because the people that can afford it have caught on. No matter how much money you spend there they are never going to say thank you. They are never going to allow an advisor to truly help you. And the small print you agree to never have legal representation. When you see an advisor who doesn't understand why they've been deleted it's because they help someone and it would not be to the company's advantage to tell them why. Most but not all of the advisors are good people who do their best. There is nothing fair about their playfair team.

Hi there, we're so sorry to hear that you're unhappy with ****. You are correct that advisors on Keen are running their own businesses; **** tax forms are generally issued to independent contractors. As a company and brand, we certainly do not want users to hurt themselves while using Keen, such as by spending money they don't have. As advisors are running their own businesses, we do not coach them on how to interact with their clients. Although there is no specific set of requirements that advisors are required to follow when providing advice, all users on Keen agree to follow ****'s User Agreement and its subsections when joining the platform. The safety of our users is very important to us. If you believe that an advisor is behaving in a way that would go against ****'s User Agreement, please use our Customer Support form (*******************************************) to send a message to our Play Fair team.

Some of the readers on Keen Psychics have less then zero respect for customer privacy. I have had a delicate circumstances involving white collar criminal predators--predators who also hack online information. They were contacting people that I was in contact with or transacting business with via hacking (aka spying). They would tell these people BS stories so that the people they approached from spying on me would divulge information to them about me. While if someone came to me with something like that, I would not participate and in the minimum notify authorities; however, some people have either little sense and/or they want to feel important and will use any circumstance to do so. Bottom line, little to no respect for others' privacy, big concern for this type of business.

Hi there, we're sorry to hear about the experience you are reporting. Our records indicate that a somewhat similar issue was reported by you to our ************** team in February 2023 and that the claims could not be verified. A subsection of Keen's User Agreement indicates that users should not provide legal advice or predictions to other users, thus advisors on Keen would generally be unable to advise on the situation you are describing. We take the privacy of our users extremely seriously. Our ************** team is committed to investigating violations of ****'s policies and will take action against violating behavior as needed. Should you still need to report a **************-related issue, please reach out to our Play Fair team through Keen's Customer Support form (*******************************************).