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Business Profile

Property Management

Atlas Property Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

This profile includes complaints for Atlas Property Group's headquarters and its corporate-owned locations. To view all corporate locations, see

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Atlas Property Group has 2 locations, listed below.

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    • Atlas Property Group

      5051 Mission St, San Francisco, CA 94117

    • Atlas Property Group

      4742 Mission St San Francisco, CA 94112-2745

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:07/21/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 18, I received an email from an address I did not recognize (I have attached the email chain). The rude email claimed that I owed money to a company that I had never heard of. I responded to the email indicating that I believed it to be a scam. However, the respondent claimed to be from my apartment building's management group.After confirming with the building manager that the respondent did work for the company, I responded that I had never heard of the company in question. The respondent replied that the company billed building utilities for Atlas Property Group, and that I owed over $800. As it turned out, Altas Property Group had created an account in the name of an incorrect email as they admit in the second attached chain, they created the account for ********************** (which is incorrect), despite possessing my correct account. As a result, I had no actual notice of the charges until after I moved out.The building now proposes to retain most of my security deposit to cover the bill. While I have pointed out their mistake to them, they continue to deny responsibility.I have also attached the copy of the pass-through bill they sent me. As you can see, they did not provide me with a cumulative bill, and the charges are outrageous: $139.32 in passthrough utilities for the month of July alone. I am seeking to recover my security deposit from APG, as well as a review of their practices for billing the other residents of the building. It defies believe that each resident would owe over $100 in pass-through utilities each month. However, I would like to keep the dispute private if possible.

    Atlas Property Group is NOT a BBB Accredited Business.

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