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Business Profile

Project Management Software

Motion

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Project Management Software.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/21/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi. I have been a user of Use ********************** and the ** based planners, and meeting notes have helped me in my journey. However, their pricing fluctuates more, and when they released the ** employees plan (** workplace plus), I was told that it is $49/month and it will be renewed at $588/year. I opted for the monthly plan and when I went to renew, it said to pay $708/year. Use motion never notified that the price will increase if the user decides to renew it later. Their customer bot gives us a different pricing structure. When asked the customer service about the increase, they said that this is the new pricing change and can't reinstate the old pricing. Moreover, there is no guarantee that this price will not increase further. I had my months of work and meetings organized in Use motion, and now with their unstable pricing, I can't access my planned projects and workspace in motion and I need to pay a monthly or yearly subscription to access them, which is unfair. The company draws users with a set of pricing and increases it without any notification. I'd appreciate it if Use Motion could reinstate my subscription to the old pricing that they mentioned and I agreed to i.e. $588/year. Otherwise, refund my $49 subscription fees.

  • Initial Complaint

    Date:05/22/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was told on the website that the fee for the "Motion" app would be $12.99 per month. This company, *******, sent me an email that went directly to my SPAM box so I couldn't see the email warning me that they were about to charge me $364.40 for this "Motion" app.

  • Initial Complaint

    Date:04/25/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Our address is

    Midstream Marketing

    *******************************************************************

    Motion address
    **********************
    ********************
    United State

    Customer Answer

    Date: 04/25/2025

    I signed up for an account with ***************************** but decided not to use the service. I have not utilized the platform or any of its features. Despite this, I was charged. I respectfully request a refund for the charge, as I believe this was made without fully using the product or receiving value from it.

Motion is NOT a BBB Accredited Business.

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