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Business Profile

Printing Technician

Printify

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Printing Technician.

Complaints

This profile includes complaints for Printify's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Printify has 2 locations, listed below.

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    • Printify

      814 Mission St San Francisco, CA 94103

    • Printify

      108 W. 13th St. Wilmington, DE 19801

    Customer Complaints Summary

    • 40 total complaints in the last 3 years.
    • 22 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/14/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a 4X4 sticker and 2 crewneck sweaters from an artist using Printify, as soon as I placed the order I immediately emailed Printify's support as I was triple charged for shipping ($14.09 USD per item, totaling $42.27 USD) and none of the products were listed in USD on the website; they had no currency so I assumed they were in my local currency (CAD). A week goes by and I receive what I assume is an automated email from their team stating "Once an order is submitted, it is not possible to modify the products on the order. Additionally, cancellation is not guaranteed to be possible."First off, they have a *********************************************************************** their terms and conditions does it state you cannot modify an order when placed. I have emailed their team on multiple occasions (July 30th, August 5th and August 6th) with no reply whatsoever. The quality of the sweaters is extremely poor, and the sticker isn't even cut it looks like it was done with a basic printer. I paid $117 for this order (nearly $160 CAD) and alone for the sticker, that mind you isn't even close to being 4x4 inches, I paid $24.25 USD ($34 CAD). Their customer service is completely non-existent, no phone number to call- they completely ignore your emails and just hope you go away. I've already disputed this with my bank because the lack of professionalism is astonishing, the artist has also stated they will be moving away from Printify ASAP after hearing my experience and I certainly will be warning others. AVOID PRINTIFY LIKE THE PLAGUE.

    • Initial Complaint

      Date:08/06/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I put in an order of over $6,000 to prepare for comicon convention. The majority of the order has been stuck in "On Hold" due to a technical glitch which Printify has yet to resolve or give me any updates. A ticket was created for support but after day 1 no updates were given and then it was closed as resolved although the issue was not resolved. I have spoken to customer service multiple times with no fixes or ETA's on when it will be resolved. Order: ***********

    • Initial Complaint

      Date:07/30/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed an order for Tee shirts, paid. They sent an *** tracking number but shirts never left facility or was picked up by ***. We are a week passed the event date they were needed for and *** still doesnt have the shirts. Requested refund and have been ignored by the company. Over 150 dollar order plus shipping fees!!!

    • Initial Complaint

      Date:06/02/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They trick you into double ordering by sending an email telling you to confirm that you still want out of stock items. Then they double the previous order and charge you again. Their customer service is horrible. The only way to communicate is through their chat and nobody you talk to at first is capable of completing the task of canceling an order THEY created by "mistake". They say they will transfer you to someone who can help, and they will be with you in about 10 minutes and that is a lie! 40 minutes later they tell you they need 10 more minutes to read the chat first. Then more time to request a cancelation. Just to tell you they will email you later without the ability to respond.

    • Initial Complaint

      Date:05/23/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm filing this because Printify is charging me VAT on UK orders as a sellerwhen **** already collects it from the customer and withholds it from me. That means I get hit with VAT twice: Etsy keeps the tax, and Printify charges it again. I never had the chance to provide tax logistics or avoid the chargeno field, no prompt, no nothing. It's not my responsibility to cover the buyer's VAT; I'm shipping a product, not running Her Majesty's ******************** add insult to financial injury, I waited 40 minutes in their so-called "live chat," behind just two people, and still got zero answers. Printify is passing the ***** breaking trust, and profiting off sellers in the process.If this is "support," Id hate to see neglect. Fix your billing practices, Printifyor at least be transparent enough to say you're charging sellers for taxes they dont even collect

    • Initial Complaint

      Date:02/12/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am reaching out regarding a recent order that was never delivered, and I am extremely disappointed with the lack of support I have received from your teamspecifically from **** ******. Over the past few months, I have spent over $3,700 on your platform, yet the level of customer service I have encountered with this issue has been unacceptable.After my package failed to arrive, I contacted Printify for assistance. However, I was forced to wait two full days before being informed that it was not your problem and that I needed to deal with *** instead. Upon calling ***, I waited for ******************************************************** and that I needed to speak with either Printify or ***** as *** had apparently handed off the final delivery. This lack of communication and accountability between Printify and its shipping partners has caused unnecessary frustration and wasted my ******* the very least, Printify should be facilitating communication with the carriers involved rather than pushing the responsibility onto the customer. I understand that shipping issues can arise, but I expect a company that I have spent thousands of dollars with to take ownership of the situation and help resolve it. Instead, I have been left with no solution, no accountability, and no clear next steps.This experience has seriously made me reconsider continuing to do business with Printify. I am requesting that someone from your teampreferably a supervisorreview my case and provide me with a real resolution. I would appreciate prompt attention to this matter, as it should not take this much effort to get a straight answer regarding a missing package

    • Initial Complaint

      Date:01/09/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a t-shirt on 12.23.2024. Printify offers different print providers to actually do the printing and shipping; however, the money is paid directly to ************************* print provider I chose is Print Geek; they are based in *******, ******. My order was to be delivered on 1.1.2025. Being that was a holiday, I gave it a couple of extra days. It is now Thursday, 1.9.2025, and the shirt has yet to be delivered. Also, the tracking number I was given, doesn't seem to exist per the USPS.I have sent four (4) emails to Printify---NONE have been answered or acknowledged. I have asked for a resolution, for a refund. But if they won't respond to my email, how can I recoop my money? I can't.I find ignoring ALL my attempts at contact very unprofessional. There isn't a phone number to use for customer service. I feel this is the only chance I have at getting my money back.Respectfully,***** *****

    • Initial Complaint

      Date:12/17/2024

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 30 shirts on December 5th with a guarantee of arrival within days. We paid $45 dollars for that shippin guarantee. It's been 2 weeks and we have no package and no response from the company AT ALL. I called the post office, and also confirmed they did not pay priority for shipping. They paid the lowest base cost ($15) so we were scammed completely. I've been trying to contact them nonstop since after Day 5 and no one has returned an email, refund request or anything at all. There is no contact number. I can't stress enough, this company is an absolute scam. I am disputing the charge and filing a complaint with consumer protection. I truly hope that this company will no longer be able to do business in the United States as they are scamming us.

    • Initial Complaint

      Date:12/15/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I put in an order for 20 shirts. I only received 17 and two of the shirts have marks on them that look like they come from a printer or some other sort of damage.

    • Initial Complaint

      Date:12/10/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company double charged me for an order. The 2nd charge was twice the amount of the first charge and this is completely unauthorized. When I contacted customer support about the issue they told me to contact my customer and ask them to ship the 2nd item to my personal address... Absolutely unprofessional.

    Printify is NOT a BBB Accredited Business.

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