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Find a Location

Meowtel has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Meowtel

      44 Tehama St San Francisco, CA 94105-3110

      BBB Accredited Business

    Business ProfileforMeowtel

    Pet Sitting
    BBB accredited business

    At-a-glance

    Customer Reviews

    4.7/5stars

    Average of 76 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 4/29/2021

    Years in Business: 3

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    Meowtel offers in-home pet sitting services for cats.

    Business Details

    Location of This Business
    44 Tehama St, San Francisco, CA 94105-3110
    BBB File Opened:
    4/27/2021
    Years in Business:
    3
    Business Started:
    8/13/2020
    Business Incorporated:
    10/17/2017
    Accredited Since:
    4/29/2021
    Type of Entity:
    Corporation
    Number of Employees:
    18
    Alternate Business Name
    • Meowtel. Inc.
    Hours of Operation

    Primary

    M:
    Closed
    T:
    Closed
    W:
    Closed
    Th:
    Closed
    F:
    12:00 PM - 5:00 PM
    Sa:
    12:00 PM - 5:00 PM
    Su:
    12:00 PM - 5:00 PM
    Business Management
    • Ms. Sonya Petcavich, CEO
    Contact Information

    Principal

    • Ms. Sonya Petcavich, CEO

    Customer Contact

    • Ms. Sonya Petcavich, CEO
    Additional Contact Information

    Email Addresses

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/30/2023

    Complaint Type:
    Product Issues
    Status:
    Resolved
    I had a credit in my account from a pet who passed away a while ago. I got a new cat, reactivated my account, and asked for a refund of the credit.Meowtel says they can only refund to the original payment method, and uses a company named Stripe as their payment method. Unfortunately, the original payment method was a debit card linked to an account which has been closed for nearly a year.My banker tells me that there is no way to deposit money in a closed account, and, if Stripe had tried, it would have been rejected immediately.Its been 3 weeks and Meowtel is telling me we have to wait and see IF Stripe will refund the money to them, so they can return it to me.*** told them that the credit was with them, not with Stripe, and they, not Stripe, are responsible for seeing to it that my money is returned to me. The choice to use Stripe was theirs not mine, and I certainly should not be penalized because of it.So, either Meowtel or Stripe has been withholding my money, and I would like it returned.
    Read More

    Customer Reviews

    76 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Rebecca H

    5 stars

    03/15/2024

    As a devoted pet parent, entrusting your feline friend into the care of another person can be a daunting task. However, when I discovered ****, I found not just a cat sitter, but a true gem in the realm of pet care. ****'s services are nothing short of exceptional, and here's why:**** epitomizes reliability. From our initial communication to the end of her services, she demonstrated unwavering commitment and professionalism. She adhered strictly to the agreed-upon schedule, ensuring my cat received consistent care and attention in my absence.Her genuine love for animals shines through in every interaction. **** took the time to understand my cat's unique personality, preferences, and ******. She provided personalized care, ensuring my cat felt comfortable and loved while I was away. It was evident that **** wasn't just fulfilling a job but nurturing a bond with my furry companion.****'s attention to detail is unparalleled. Not only did she meticulously follow the feeding and medication instructions, but she also went above and beyond to engage my cat in enriching activities. From interactive playtime to cozy cuddles, **** ensured my cat's well-being on every level.Communication is key when entrusting someone with your pet, and **** excels in this aspect. She maintained open lines of communication throughout her services, providing regular updates and photos of my cat. It was incredibly reassuring to receive these updates, knowing that my cat was in safe and caring hands.In conclusion, **** is not just a cat sitter; she's a guardian ***** for our furry friends. Her professionalism, compassion, and reliability make her a standout choice for anyone seeking top-notch pet care. I wholeheartedly recommend **** to any pet owner looking for the best possible care for their beloved companions. The link to book **** in the ****** area is below.***********************************************************************************

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