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Find a Location

Afterpay, Inc. has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforAfterpay, Inc.

    Consumer Finance Companies
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.13/5stars

    Average of 608 Customer Reviews

    Customer Complaints

    3,019 complaints closed in last 3 years

    1,288 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 4/16/2024

    Years in Business: 6

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Afterpay, Inc. offers a platform for purchasing products now and paying later.

    Business Details

    Location of This Business
    760 Market St., Floor 2, San Francisco, CA 94102
    BBB File Opened:
    4/21/2019
    Years in Business:
    6
    Business Started:
    10/31/2017
    Business Incorporated:
    10/31/2017
    Accredited Since:
    4/16/2024
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 60DBO-99995 for this business, issued by Department of Business Oversight. The expiration date of this license is 4/16/2025.

    These agencies may include:

    Department of Business Oversight

    1515 K Street, Suite 200

    Sacramento CA 95814

    (866) 275-2677

    http://www.dbo.ca.gov/About_DBO/contact_us.asp

    BBB records show a license number of 1870854 for this business, issued by Nationwide Mortgage Licensing System/NMLS. The expiration date of this license is 4/16/2025.

    These agencies may include:

    Nationwide Mortgage Licensing System/NMLS

    1129 20th Street, N.W., 9th Floor

    Washington DC 20036

    (855) 665-7123

    http://mortgage.nationwidelicensingsystem.org/Pages/default.aspx

    Type of Entity:
    Corporation
    Number of Employees:
    1385
    Additional Contact Information

    Email Addresses

    Customer Complaints

    3,019 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/05/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    May 5 2024 I made a purchase through Dicks Sporting Goods online site. I made the purchase using AfterPay. The total amount was for $513.24 with payments being made in (4) bi-weekly payments of $128.31. The first payment of $128.31 was processed leaving the remaining $384.93. I was given an order# for Dicks *********** and a Afterpay order # ************. Seeing that my item was still in my Dicks shopping cart i was concerned. I contacted dicks sporting goods to see if they received my order and they said No, we have no record of an order using the order number, my name, address, phone # email. Afterpay has been non responsive and says i need to return the item for a refund. How can i return something i never received?The only form of communication to AfterPay is Email. They have been zero help and pplan to just take money.
    Read More

    Customer Reviews

    608 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Elizabeth T

    1 star

    05/09/2024

    Afterpay is not worth it. You could make all your payments on time and they still will decrease you. Then trying to contact them and get original answers instead of scripted ones is impossible. No one can do anything here or even explain why.

    Local BBB

    BBB serving the San Francisco Bay Area and Northern Coastal California

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